Legal and cookies

Intellectual property

All the material within the www.loewe.com web site (drawings, designs, illustrations, photographs, sound tracks, written texts, logos, trademarks, etc) is the exclusive property of LOEWE S.A. or any of its subsidiaries. You may not reproduce, distribute, publish, transmit, create works deriving from or based on, modify or sell any of the contained material, either totally or partially, by any means or process (unless otherwise expressly stated in this document).

The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A. is forbidden.

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein.

The LOEWE S.A. (‘LOEWE’) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335, Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elements therein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE. Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the web site.The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A. is forbidden.

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein.

The LOEWE S.A. (‘LOEWE’) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335, Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elements therein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE. Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the web site.


Applicable legislation, jurisdiction and controversies

These Terms and Conditions shall be governed by the laws of Spain. The parties choose that any cause of action that may arise will be brought in the appropriate court in the domicile of the user. Furthermore, Loewe being an adhered member of CONFIANZA ONLINE and following the terms of its Ethical Code, in the event of controversies regarding online advertising and contracting, data protection, protection of minors and accessibility, the user may apply for the CONFIANZA ONLINE (www.confianzaonline.es ) dispute resolution system, through the Complaints Committee and the National Consumer Arbitration Council.

Both access to the web site and use of its contents are subject to the conditions set out in the Terms and Conditions of use of the LOEWE web site..


Limitation of liability

LOEWE S.A. does not guarantee or state that the www.loewe.com web site is free of viruses, worms, Trojans or other types of destructive material.


Security and personal data

When you create an account in www.loewe.com or you subscribe to our Newsletter, your personal data will be incorporated into a client file, under the responsibility of Loewe S.A., with headquarters in Madrid, calle Goya 4, 28001, and tax ID A-28003861, for the purpose of sending you advertising and commercial messages about our products, services, offers, events, etc. You may exercise your rights of access, rectification, erasure and objection by sending an e-mail to customercare_europe@loewe.es or by sending a letter to the above address. When you register in our web site, you (i) agree to the handling of your data, as well as its transfer to other companies of the Loewe Group, including Perfumes Loewe, CIF A-79287124, which deals in the wholesale marketing of perfume and make-up, and Loewe Hermanos, S.A, CIF A-28058055, which deals in the retail and wholesale marketing of leather goods, jewellery, accessories and fashion, so they can send you advertising and commercial messages about their products, services, offers, events, etc, and you expressly agree to the sending of these advertising and commercial messages by Loewe and the other companies of the Loewe Group, including the aforementioned companies, through e mails and/or any other means of electronic communication.


Cookie policy

Cookies are small text files that are sent to the user’s device by the web site. Cookies are stored in the device’s hard drive so that the web site can recognize the user and store certain information on him/her so as to allow or improve the service provided.

There are different types of cookies. Some are required to browse through the web site, whereas others are used for other purposes, such as guaranteeing internal security, performing system administration tasks and statistical analyses, studying what sections of the web site are most important for the users and providing a customized experience in the web site.

The Web Site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. Loewe does not use cookies to obtain information about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site.

Session cookies are temporarily stored in the device and are eliminated when the user closes the browser. If a user registers in the web site, Loewe may use cookies to collect personal data that allow the user to be identified in subsequent visits and that facilitate access and registration in the Web Site (for instance, storing his/her username and nationality) or browsing through the Web Site. Loewe also uses cookies for system administration purposes and to customize visits to the Web Site. The Web Site may contain links to other web sites.

Loewe has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the Web Site, over the availability of any content and material published in or obtained through those web sites or over their handling of personal data. Therefore, Loewe expressly excludes any liability resulting from the above.

The user shall check the Privacy Policy in third party web sites that are accessed through the Web Site so as to learn about the conditions that apply regarding the handling of personal data, since this Privacy Policy is only applicable in this Web Site in accordance with the above indications.

Disabling cookies may limit the user’s capability of using this Web Site and prevent him/her from fully enjoying the features and services provided therein.

Access to the site implies the acceptance of Loewe’s use of cookies for the above-stated purposes. Users will have a clear and accessible way of withdrawing that authorization.

Most browsers accept cookies by default, although users can normally change their browser settings to disable this function.

You can obtain more information about how to change your cookie configuration by selecting your browser from the list below and following the instructions provided:

Internet Explorer; - Chrome; - Safari; - Firefox; - Opera. For cell phones:- Android; - Safari; - Windows Phone; - Blackberry.

 
 
PRIVACY POLICY

This privacy policy (“Privacy Policy”) describes our policies regarding the collection, use and disclosure of information on or through the Website. By visiting this Website, and/or using the services offered on or through this Website, you agree to the terms of this Privacy Policy as they may be amended from time to time.  If you do not agree with any term in this Privacy Policy, please do not use this Website.  As We update and expand our services, this Privacy Policy may change, so check back to this page from time to time.  This Privacy Policy is incorporated by reference into, and part of, the Legal Terms of Use, which governs your use of this Website.  You can read our Legal Terms of Use by clicking  here.

This Privacy Policy only applies to Personal Information (as defined below) that we collect through this Website and your online interactions with Us via email, online forms, or other online communications as well as Personal Information you provide to us, or that we may obtain, in person at one of our retail stores, provided that this this Privacy Policy does not apply to information that you may provide to Us, or that we may obtain, other than through this Website, online interactions or in person at our retail stores, such as by phone, through postal mail or through other live and print media. 

We may interact with you on third party sites where We post content or invite your feedback, such as Facebook or Twitter.  This Privacy Policy does not cover the privacy policies of these third party websites.  You are responsible for viewing and abiding by the privacy policies and terms of use posted on these third party sites.  See also “Links to Third Party Websites” below.

You may opt in or opt out of our sharing of your personal information with third parties for marketing purposes by following the directions in the “Your Right to Opt In and/or Opt Out” section below.

Loewe does not knowingly collect or use any personally identifiable information from individuals under the age of 13.  If We become aware that any such information has been provided or submitted to Us, We will delete the information as soon as possible.

What information is Collected

 Personal Information:  Your privacy is important to us.  Depending on how you use the Website, we may ask you to share Personal Information with us.  “Personal Information” includes, for example, your name; home and/or business address; e-mail address; telephone number; credit card and other payment information; birth day and demographic information and/or other information that may identify you as an individual or allow online or offline contact with you as an individual.

Loewe will ask you for information, including some Personal Information, if you complete a customer information card in one of our retail stores or use one of several services on the Website:

  • Sign up for e-mail: In order to receive our e-mail blasts, you need to share your e-mail address. You do not have to sign up for e-mail to browse the Website and make purchases.
     
  • Becoming a registered user: In order to register, you need to share some Personal Information, such as your e-mail address. You do not have to be a registered user to browse the Website.
     
  • Making a purchase: When you buy something on the Website, you have to supply your name, a billing address, phone number, shipping address, and credit card information.  By making a purchase, you become a registered user of the Website. You can choose to store information needed to make a purchase, such as your shipping and billing addresses in the “My Account” section. You can access this section using your registration login and password. 
     
  • Entering sweepstakes, contests, promotions and surveys: You may be asked to provide Personal Information in order to enter a sweepstakes, contest or promotion, or answer a survey, on the Website.  If you enter a sweepstakes or contest, or answer a survey, you will become a registered user (if you aren't one already). We may also ask you for some demographic information, such as your age. If you choose not to answer, you probably will not be able to participate in the sweepstakes, contest, promotion or survey.  We may sometimes use a third party application on Facebook or other third party website to host a sweepstakes, promotion or contest.  In those instances, the information you provide will be submitted to the third party and their privacy policy will govern the use and disclosure of the information you submit.

  

Website Usage Information

Cookies:  We may use “cookies” to keep, and sometimes track, information about you.  Cookies are small data files that are stored on your computer’s hard drive and can be used to collect information about where you travel on our Website and what pages you look at and items you purchase.  They may store the information in your shopping cart, and/or your username and/or password.  All of these purposes enable us to improve functionality and personalize your experience on our Website.

You can control how your browser handles cookies received from websites.  You can choose to refuse all cookies, or to be prompted before a cookie is saved to your hard drive, or to only accept cookies from certain websites that you designate.  By refusing to accept cookies from Loewe, you may not be able to use some of the features and functionality available on the Website.

For managing cookies and your choices, the configuration of each browser is different. Configuration is described in the help menu of your browser.  For example, in Microsoft Internet Explorer 6.0 and above, you may block cookies by taking the following steps:

1. Go to "Tools", then "Internet Options".

2. Click on the "Privacy" tab.

3. Use the cursor to select the level you require.

You can also click on Advanced for specialized cookie treatment.

Instructions for blocking cookies in other browsers are available at http://www.allaboutcookies.org/manage-cookies/.  For more information about managing cookies on your mobile device, go to http://www.allaboutcookies.org/mobile/.   

Clear GIFs:  We may use “clear GIFs” (aka “Web beacons” or “pixel tags”) or similar technologies, in the Website and/or in our communications with you to enable Us to know whether you have visited a Web page or received a message.  A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail that communicates to Us whether you viewed an email that we sent you or visited a certain page on our Website.  A clear GIF may enable Us to relate your viewing or receipt of a Web page or message to other information about you, including your Personal Information.

IP Address and Clickstream Data:  Our server automatically collects data about your server’s Internet address when you visit Us.  This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer by your Internet service provider whenever you’re on the Internet.  When you request pages from our Website, our servers may log your IP Address and sometimes your domain name.  Our server may also record the referring page that linked you to Us (e.g., another Website or a search engine); the pages you visit on this Website; the Website you visit after this Website; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Website or a referral site; and other Web usage activity and data logged by our Web servers.  We use this information for internal system administration, to help diagnose problems with our server, and to administer our Website.  Such information may also be used to gather broad demographic information, such as country of origin and internet service provider.

Third Party Ad Servers:  We may use the services of one or more third party advertising companies.  If We do, these third party advertising companies may also collect information from your activities on the Website as well as other sites for the purpose of providing advertisements and other content that is customized to your interests and preferences.  This means that our ads may appear on participating web sites based upon your browsing activity.  To allow Us to offer our customers streamlined ordering and other useful features, we may use and allow our third party advertising companies to use the technologies listed above and other similar technologies. 

Google Analytics:  We may use Google Analytics to collect information about use of this Website.   Google Analytics collects information such as how often you visit this Website, what pages you visit when you do so, and what other websites you used prior to coming to this Website.  Google Analytics collects only the IP address assigned to you on the date you visit this Website, rather than your name or other identifying information.   We do not combine the information collected through the use of Google Analytics with personally identifiable information.   Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Website, the cookie cannot be used by anyone but Google.  Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy, and we encourage you to read those Terms of Use and Privacy Policy.  We reserve the right to use other analytical tools to collect the same types of information described above.  You can prevent Google Analytics or other analytical tools from recognizing you on return visits to this Website by disabling cookies on your browser (see the “Cookies” section above). 

Mobile Devices:  You may be visiting our Website from your mobile device.  Certain mobile service providers uniquely identify mobile devices and We or our third-party service providers may receive such information if you access the Website through mobile devices. Some features of the Website may allow for the collection of mobile phone numbers and We may associate that phone number to mobile device identification information.  Furthermore, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service.  Depending on the provider, We or our third-party service providers may receive this information.

Any or all of these activities with regard to Website Usage Information may be performed on our behalf by our services providers.

How is the Personal Information used?

We will use the Personal Information you provide to our Website in a number of different ways, including to: respond to your requests; process your orders; to provide you with information about our product and service offerings; anonymize and/or aggregate your Personal Information by combining it with other information; analyze user behavior as a measure of interest in, and use of, our Website and e-mails, both on an individual basis and in the aggregate. We may also use your Personal Information to maintain our internal record keeping and/or share it with our affiliates (including, but not limited to, other companies within the Loewe Group of companies) for internal marketing purposes.  In addition, we may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that we think might interest you.

You may opt out of receiving such notices from us by following the instructions in the “Your Right to Opt In and/or Opt Out” section below. 

Do we share Personal Information and Website Usage information with others?

Third-Party Offers:  We may provide visitors an opportunity to receive offers from other entities including our affiliates who have services, products and offers that we think might be of interest to you.  Unless you elect not to receive such offers by following the instructions in the Your Right to Opt In and/or Opt Out section below, we may from time to time provide your Personal Information to these entities so that they may send you these offers.  If you change your mind and no longer want us to share your Personal Information with these types of third parties, follow the instructions to opt out in the Your Right to Opt In and/or Opt Out section below.

Service Providers:  We may use third-party companies to help operate our Website, perform functions on our behalf and/or deliver our products and services, and may share your information with our affiliates, service providers and other third parties that provide products or services for or through this Website or for our business.  Examples include: Website or database hosting companies; address list hosting companies; removing repetitive information from, or otherwise correcting, customer lists; credit card authorization companies; e-mail service providers; analytics companies; customer survey companies; marketing assistance; distribution companies; fulfillment companies; and other similar service providers that use such information on our behalf. 

Information from Other Sources:  Information that you give Us may be combined with other personally identifiable information from third-party sources to make our marketing efforts more efficient and correct or supplement our records.  Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct and/or supplement our records. 

Aggregate Statistics:  We may disclose statistics, in the form of aggregate data, to third parties. This aggregate data may contain information regarding user behavior as a measure of interest in, and use of, our Website and emails such as overall patterns or demographic reports.  The aggregate data will not describe or identify any individual user.

Legally Compelled Disclosures:  We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas.  We also may disclose user information when We have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Website, or anyone else that could be harmed by such activities.  Additionally, we cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights.

Business Transfer:  In the event that Loewe is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, or if We sell or otherwise transfer our assets or operations, Personal Information may be one of the transferred assets.

Wish List functionality:  You can send your Wish List to your friends. You will be asked to complete the following fields: names and email address. We will also ask you to provide the name and email address of your friend, to enable us to send them the information. We only collect this data for the purpose of sending your email. Recipient data is not saved or recorded.

Security:  While Loewe will take reasonable precautions to protect the security and integrity of Personal Information provided to this Website, due to the inherent nature of the Internet as an open global communications vehicle, We cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.  No security measures are perfect or impenetrable. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different websites, and using up to date antivirus software.  We maintain physical, electronic and procedural safeguards to protect your personal information.

For example:

  • We use industry-standard Secure Sockets Layer ("SSL") authentication for online transactions made on our site. SSL authentication and encryption of the information that you send to Us over the Internet helps protect your online transaction information from third party interception.
  • We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
  • For additional security, we do not store your credit card number after processing your payment.

We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

If you contact Us by e-mail or a “contact us” or similar feature on our Website, you should be aware that your transmission might not be secure.  A third party could view information you send by these methods in transit.

If you choose to become a registered user, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any access to or use of the Website by you or any person or entity using your password, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee or agent.  You agree to (a) immediately notify Loewe of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.  It is your responsibility to control the dissemination and use of your password, control access to and use of your account, and notify Loewe when you desire to cancel your account on this Website.  We are not responsible or liable for any loss or damage arising from your failure to comply with this provision.

We will not be liable for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.

We recommend that you change your password every three months.  If you are using a public computer (e.g. at a library), or a shared computer, We urge you to log out of your account and our Website altogether, and quit the browser application before you leave the computer.  This will help prevent others from accessing your account and any personal information.

In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development.  If a notification is appropriate, and to the extent we have your e-mail address, we may notify you by e-mail.  You consent to our use of e-mail as a means of such notification.

California Do Not Track Disclosure:  Do Not Track is a privacy preference that users can set in some of their web browsers. This Website does not currently respond to Do Not Track signals, but we may do so in the future.  For more information about Do Not Track, please go to http://www.allaboutdnt.com.  Third parties may collect personally identifiable information about your online activities over time and across different websites when you use our Website. 

Consent to Processing:  By providing Personal Information to this Website, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories.

Your Right to Opt In and/or Opt Out:  You may have the right to “opt in” and/or “opt out” of certain of our uses of your Personal Information.  For example, at the time you are requested to provide Personal Information on this Website, you may have the opportunity to elect to, or not to: (1) receive promotional correspondence from Us, or (2) have your Personal Information shared with other entities for their marketing purposes.  You may also edit your preferences by visiting the “My Account” Web page, e-mailing us at customercare_us@loewe.es or contact us by phone at: 516-472-6262, operational from Monday to Friday from 9am to 5.30pm (EST).

Please understand that if you opt out of receiving promotional correspondence from Us, We may still contact you in connection with your relationship, activities, transactions and communications with Us.  Also, a request to have us stop sharing your Personal Information with other entities for marketing purposes will only apply as of the date of your request, and We will not be responsible for any communications that you may receive from entities that received your Personal Information prior to such request.  In these cases, please contact that entity directly.

Links to Third-Party Websites:  Links on this Website to any third-party website (“Linked Site”) is provided solely as a convenience to you.  If you use these links, you will leave this Website.  We are not obligated to review any Linked Site,  do not control such Linked Sites, and are not responsible for any such Linked Sites (or the products, services, or content available through such site).  We do not endorse or make any representations about any Linked Site, any information, software, products, services, or materials found there or any results that may be obtained from using such Linked Site.  If you decide to access any Linked Site, you do so entirely at your own risk.  The Linked Site may contain its own privacy policy and terms of use governing the collection and use of your information, and We are not responsible for the use of any information you submit to the Linked Sites.  You are responsible for viewing and abiding by the privacy policies and terms of use posted on any Linked Site.

Changes to this Privacy Policy:  Loewe reserves the right to change, revise or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Website by posting such changed or updated Privacy Policy on this page.  Any changes or updates will be effective immediately upon posting to this Website.  Under certain circumstances, We may also elect to notify you of changes or updates to our Privacy Policy by other means, such as posting a notice on the front page of our Website or by sending you an e-mail. 

Contact Us:  If you have any questions or comments regarding our privacy practices, you may contact us at customercare_us@loewe.es or contact us by phone at: 516-472-6262, operational from Monday to Friday from 9am to 5.30pm (EST).

Effective Date: June 2013