We also offer the possibility to pick up your www.loewe.com order in the selected store of your choice. This service is always complimentary.

The full list of stores where this service is offered is available through this link.

You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order.

If you are collecting the order yourself, you will need:

- Order confirmation email
- Government issued photo identification ID

We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.

If you are designating another person to collect the order on your behalf, your representative will need:

- Order confirmation email
- Purchaser´s government issued photo identification
- Representative´s government issued photo identification
- Authorization letter signed by the purchaser

We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.

Purchaser must inform the authorized person of the time frame of 15 days to collect the order from the moment that the email is sent to inform that the order is ready to collect. Purchaser must make sure the authorized person is aware of all the required documents he will need to bring to be able to collect the order.

If you do not collect your order: Your order will be available in-store for 15 days. If not collected, it will be sent back and your original method of payment will be refunded.
 

You can request a product reservation in a selected store of your choice.

Check the full list where this service in offered through this link.

You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 48 hours from the moment the confirmation email is sent to complete your purchase in store.

After this 48 hour time frame, the reservation will expire.

All purchases made in store off products reserve through loewe.com are subject to the store terms and conditions of sale.

All LOEWE goods remain the property and responsibility of LOEWE until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Client Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.

Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Client Service Department, keeping all the LOEWE packaging in good order.

To purchase an item from LOEWE’s online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to...). The final step is the Secure Payment, where you will be able to select from various payment methods.

www.loewe.com accepts different forms of payments depending on the country/region of the billing address. Including:

Credit/debit cards:
- Visa
- MasterCard
- American Express (except from the limitations of Amex in certain countries)
- Discover
- Union Pay
Alternative payment methods:
- Paypal
- Klarna Pay Over Time
- Alipay

You are responsible for the relevant charges or fees, if any, applied by your card issuer, bank or other payment institution as a result of our processing of your payment. In some cases, after pressing the “Purchase” button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your card. This is the 3D Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Client Service Team.

LOEWE credit coins or credit notes issued by our offline stores cannot be used to purchase articles from our online store.

Once payment has been received and your order has been confirmed, your order will automatically be sent to LOEWE for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through LOEWE’s online store.

You will receive an email with the confirmation and details of your order.

For payments made through www.loewe.com, online checks will be made directly with the relevant financial institutions. To ensure the security of transactions, LOEWE carries out processing for the purposes of risk assessment and fraud prevention on the internet. We reserve the right to cancel transactions if necessary.

In addition, to guarantee the security of the transactions, we carry out controls requesting additional information. We reserve the right to cancel any order if the requested information is not provided accordingly.

The prices of LOEWE products are shown in Australian dollars including taxes. We reserve the right to change the prices of the products on the www.loewe.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.

Stock availability

LOEWE cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, LOEWE will contact the customer within 48 hours after purchase to offer a solution.

Select your country/region

To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country/region from the drop-down menu on the top left-hand corner of the www.loewe.com webpage.



 

You may exchange the items purchased from LOEWE’s online store within thirty (30) days at our offline stores (except for department stores, outlets, wholesalers and franchises) within the same country of purchase, with the delivery note provided with every purchase, the order confirmation email or the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged.

Exchanges in store can be made for items with an equal price or higher price only. If you exchange for an item having a higher price, you must pay the price difference.

Exotics, and any other product purchased from the LOEWE online store which has been customized or is part of special pre-order collections, is not subject to the Exchanges and Return policy. Nothing in this clause excludes or limits your rights under the Australian Consumer Law.

Returns

Free returns are available within 14 days of your online order delivery date. Returns are only accepted in the same country of the online purchase.
If you would like to Return an item or items purchased from the LOEWE online store, you may do so within 14 calendar days following the date of delivery. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return.
You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of LOEWE receiving and approving the Return.

In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:

- The supply of goods manufactured according to customer specifications or which are clearly personalized.

- The supply of goods whose return is not suitable on health or hygiene grounds.

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case.

In the case of Books or Stationery, the items must be returned in their original packaging, perfectly sealed and intact.

LOEWE will pay for the delivery cost of returning the item(s) to our Central Warehouse. Simply enter on My Account or click here.

The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories.

LOEWE will refund the amount paid to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 15 days.

Subject to your rights under the Australian Consumer Law, any product ordered from the LOEWE’s online store which has been customized cannot be returned or refunded.

All products purchased from www.loewe.com can only be returned from the same country/region or territory that it was shipped to, as indicated at the order confirmation stage of purchase.

LOEWE will not be responsible or liable if any item(s) you wish to return to LOEWE’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.

LOEWE offline stores do not offer refunds on any product(s) acquired from the LOEWE online store.

Nothing in this clause excludes or limits any of your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

In addition to your rights in these Terms and Conditions of Sale, you have rights under the Australian Consumer Law that cannot be excluded or limited by LOEWE. If the item you purchased is not as described, not of acceptable quality, or fit for purpose then you may be eligible for a refund or to have the item replaced or repaired. If the item has a major fault, then you may choose to receive a refund or have the item replaced. If your item has a minor fault, then LOEWE can choose to repair the item for free or to replace it or give you a refund.

The return form can be downloaded here.

You will find a specific Care Guide by type of product on each product page.

To maintain and conserve your LOEWE item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Avoid contact with water, oils, perfumes or cosmetics. If your LOEWE item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature.

If you have any questions regarding our products and their upkeep, please visit one of our stores where our staff will be happy to help and give you information regarding LOEWE’s Cleaning Service. LOEWE respects international standards of protection and conservation of the environment in all its products.

 

After-sales service

LOEWE´s Client Service team will be pleased to assist you with any queries.

 

At the end of the ordering process, you will be requested to click on “Purchase” to confirm your purchase. Once your order has been confirmed, it will be sent to LOEWE for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by local applicable law. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.

Orders to acquire LOEWE products can only be made by natural persons and companies with no intention of resale. Any resale or distribution of LOEWE products purchased from the www.loewe.com website is strictly forbidden. The sale of any product through LOEWE’s Official online store is subject to these Terms and Conditions of Sale. The offeror is LOEWE AUSTRALIA PTY LTD with registered office Suite 2, Level 10, 64 Castlereagh Street, Sydney NSW 2000, Australia 632 046 498 On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to you.

Customer complaint forms can be obtained by emailing clientservices_eu@loewe.com or are available from any Loewe store

Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE AUSTRALIA PTY LTD and its customers.

LOEWE may update these Terms and Conditions of Sale at any time. To place an order through LOEWE’s online store you must accept the Terms and Conditions of Sale in force at the time of placing the order.

Intellectual property

All the material within the www.loewe.com web site (drawings, designs, illustrations, photographs, sound tracks, written texts, logos, trademarks, etc.) is the exclusive property of LOEWE S.A. or any of its subsidiaries (henceforth “LOEWE”). You may not reproduce, distribute, publish, transmit, create works deriving from or based on, modify or sell any of the contained material, either totally or partially, by any means or process (unless otherwise expressly stated in this document).

The “LOEWE” trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A. is forbidden.

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein.

The LOEWE S.A. (“LOEWE”) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335, Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elements therein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE. Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the web site. The “LOEWE” trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A. is forbidden.


 

Applicable legislation, jurisdiction and controversies

These Terms and Conditions shall be governed by the laws of New South Wales, Australia. Any cause of action that may arise will be brought in the appropriate court where you are resident in Australia.

Both access to the web site and use of its contents are subject to the conditions set out in the Terms and Conditions of use of the LOEWE web site.

 

Limitation of liability

Loewe Australia Pty Ltd. does not guarantee or state that the www.loewe.com web site is free of viruses, worms, Trojans or other types of destructive material.