细节
颜色: 棕色
颜色描述: 金色
材质: napa皮革
肩带长度: 0 cm
重量 : 0.2 kg
高（厘米）: 3
宽（厘米）: 55.3
深（厘米）: 0.5
高（英寸）: 1.1811
宽（英寸）: 21.77161
深（英寸）: 0.19685
型号编号: D1280940CI
制造地: 西班牙
每毫升单价: /100毫升
LOEWE罗意威 (EU) |
S |
M |
L |
|
腰围（厘米） |
66 |
72 |
78 |
|
腰围（英寸） |
26 |
28¾ |
31 |
|
法国 |
32-36 |
38-40 |
42-44 |
|
意大利 |
36-40 |
42-44 |
46-48 |
|
英国 |
4-8 |
10-12 |
14-16 |
|
美国 |
00-4 |
4-8 |
10-12 |
|
日本 |
3-7 |
9-11 |
13-15 |
|
牛仔裤 |
23-27 |
27-30 |
31-33 |
|
请在下方输入您的电子邮件地址，我们会通知您。
1. Identity and contact details of the data controller
The data controller of the personal data collected and processed through the website www.loewe.com (the “Site”) is by Loewe S.A. (hereinafter “Loewe”). This Privacy Policy shall also apply to the sales conducted and the services rendered through our e-commerce platforms and shops.
Loewe is an entity registered within the Mercantile Registry of Madrid under Book 335, Section 194, Page M-6657, and fiscal code NIF A-28003861 with its registered office located at: C/ Goya 4 28001 Madrid (Spain).
2. Categories of Personal Data processed, legal basis and purposes of the processing
Depending on the specific services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), the personal data concerning you collected and processed by Loewe may include: your family name, given name, e-mail address, postal address and telephone number, pictures of you (subject to your prior and explicit consent), your bank account details for the purposes of online sales, your past purchases, your purchase preferences and lifestyle interests, hobbies, profession/sector, anniversaries, navigation patterns as well as your connection logs. This personal data shall be collected and processed by means of your explicit consent, our legitimate interests, when required by the applicable laws or where it is necessary for the execution of your orders and the management of our commercial relationship (performance of a contract).
Your personal data shall be collected and processed by Loewe under the below mentioned legal bases in order fulfil the following purposes:
• Legitimate interest:
- to answer your questions sent via the Contact us form;• Performance of a contract entered with you:
- to manage any orders that you may place online and the corresponding order deliveries as well as the applicable warranties or any queries raised by you due to the purchase of any of our products;•Your prior and explicit consent:
- in case you are not an existing Loewe customer, we will request your prior and explicit consent to send you information through electronic means (e.g. E-mail, WhatsApp, WeChat, Kakao or Line) about our offers, news and events (including newsletters, invitations and other publications. When we send you information through electronic means such as WhatsApp, WeChat, Kakao or Line for direct marketing purposes, your personal data will also be processed in accordance to the specific privacy policies of these third parties. Therefore, you should refer to their specific privacy policies in order to obtain information about how these third parties will process your personal data.3. Recipients of the Personal Data
Generally, your personal data shall not be transferred or made accessible to any third party. Nevertheless, Loewe may disclose your personal to the following recipients:
• Other Loewe entities (in the sense of Article 42 of the Spanish Code of Commerce);4. International Transfers of Personal Data
The recipients of your personal data may be located abroad, including outside the European Economic Area. Any transfer of your personal data outside the European Economic Area shall only take place subject to the execution of the European Commission Contractual Clauses in accordance with the applicable data protection laws and regulations.
To obtain further information about how your personal data will be disclosed to overseas recipients, please contact us by writing to dataprivacy@loewe.es. You also have a right to contact us for more information about the safeguards implemented by Loewe to ensure the adequate protection of your personal information when this is transferred as mentioned above.
5. Your rights
In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable.
You can also object to the use of your Data to build up your client profile; in this case you will no longer benefit from customised advertisement, offers and services. Moreover, you entitled to withdraw your consent in respect to the delivery of marketing materials and advertisement through electronic means and the creation profile based on your preferences including the use and/or combination of external sources.
These rights may be exercised directly with Loewe by contacting us in the following link (selecting option “Privacy and Personal Data”), through the following e-mail address: customerservice@loewe.es ;or by sending a letter by regular post to 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France. You may be asked for proof of identity.
Moreover, you may request at any time that we stop sending you information about our offers, news and events by using the hypertext link earmarked for that purpose in each e-mail that we send you. You can also contact us by regular post by writing to 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France.
You also have the right to lodge a complaint before the relevant supervisory authority if you consider that the processing of your personal data infringes the applicable data protection laws (https://edpb.europa.eu/about-edpb/board/members_es).
6. Retention period of your Data
Loewe will not retain your personal for longer than is necessary to fulfil the purposes for which such personal data is processed, or required or allowed by law.
Your personal data collected and processed under the Contact us form of the Site shall only be stored and processed throughout the duration of the management of your request. It shall be deleted thereafter.
Should you decide to create a client account, your identification personal data shall be kept for as long as your account is active and you do not close it. You may close your account at any time. Your request shall be taken into consideration immediately, or in case of any pending order, as soon as it shall have been executed in full. Should your account remain inactive for six (6) years, Loewe shall contact you to find out whether or not you wish to maintain your account. Should you not wish to maintain it, your account shall be closed and your personal shall be destroyed as soon as legally practicable.
The personal data concerning your orders shall in principle be kept by Loewe for a period of time that does not exceed the applicable statutory limitation periods. This personal data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this Data (i) shall be archived for accounting and evidential purposes for the abovementioned statutory limitation periods, or (ii) shall be destroyed if these periods have expired.
Your financial personal data shall be kept secure for the duration that is needed for the confirmation of your order and its payment and shall then be immediately destroyed. In case of a payment default, your Data shall be kept throughout the duration of the management of the incident, and thereafter for a period of three (3) to six (6) years depending on the seriousness of the incident.
The personal data used for the purpose of sending you information concerning the offers, news and events of our Maison shall be kept for a period of six (6) years as of the date on which it was collected or as of your last contact with Loewe. Upon expiry of this timescale, Loewe may get in touch with you to find out whether you wish to continue to receive information about our offers, news and events. Your Data shall be destroyed within a maximum of one (1) month following any request on your part to unsubscribe.
Finally, the connection logs that are collected, subject to your consent, using the cookies and other tracers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed twelve (12) months. For more details, see our Cookies policy.
7. Contact details of the data protection officer (DPO)
Should you have any question about the collection and processing of your personal data by Loewe, please contact the data protection officer of Loewe by sending an e-mail to: dataprivacy@loewe.es.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. In such case, we will post the updated version on this Site. We encourage you to periodically review this Privacy Policy so that you will duly informed about our privacy practices.
9. Specific to Klarna payment method
Customer Data Sharing
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in the following privacy policy links
• Klarna’s privacy policy ( United Kingdom) • Klarna’s privacy policy ( Sweden) • Klarna’s privacy policy ( Finland) • Klarna’s privacy policy ( Germany) • Klarna’s privacy policy ( Austria) • Klarna’s privacy policy ( Denmark) • Klarna’s privacy policy ( Norway) • Klarna’s privacy policy ( Netherlands)
LOEWE creates unique and highly refined articles, using natural leathers of the highest quality. Variations in tone, marks or grains are natural features that should not be considered imperfections.
To maintain the best condition and ensure the longevity of your LOEWE item we recommend avoiding direct or prolonged exposure to sources of light and heat. Store the garment in the cotton garment cover provided, in a dry, cool space.
For any further questions we invite you to visit one of our stores, where our staff will be delighted to assist you and inform you about LOEWE’s after-sales service. We also offer a care and cleaning service for all leather goods.
棕色
型号编号: D1280940CI
将使用当地货币
您收到的LOEWE商品將附上我們最精緻的包裝。物品將會放入搭配字母圖案的灰色人字格紋棉質收納袋，並以品牌招牌的煙燻白禮盒裝入。
絲類商品則將以LOEWE薄紙包覆。
行李箱等大型物件則將以黑色LOEWE帆布袋防護，並附上皮質字母圖案吊牌。
如果您訂購的是贈禮，我們還會在包裝盒上綁上LOEWE的緞帶。遇到特殊的季節，像是聖誕節，緞帶就會配上禮品標籤，配上當時時令的主題圖案。LOEWE也會視您需求寫上貼心小語。
請點選這裡來聯絡我們，瞭解更多細節。
Spain: 1-2 business days
Rest of Europe: 2-3 business days
Check the international shipping lead times here here
How to returnFree returns are available within 14 days of your online order delivery date.
Simply call us and we will help you with your return.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.
Call us 10am - 7pm (GMT+1) Monday to Saturday
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
You can exchange your order within 60 days of your online purchase at any of our retail stores worldwide.
Simply check for a convenient option from our list of stores and their opening times here
Please ensure that you bring the delivery note included within your package with you to the store.
1- Contact
5- Purchase and secure payment
ContactShould you need any assistance, please get in touch.
Call us:
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
9:00 – 20:00 (GMT +1) Monday to Saturday
Email us:
customerservice@loewe.es
id="shiping-methods">Shipping methods
Deliveries are free of cost. Estimated delivery time by country/region:
Europe
Spain (Mainland and Balearic Islands): 1-2 business days.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 1-3 business days.
Asia, Middle East
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 1-5 business days
America, Oceania
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-4 business days
Africa
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-4 business days
GIFTING SEASON: complete your purchase before 20th December at 11am GMT to receive your order in time for Christmas.
Please note that any order made after 1pm (GMT +1) on Friday and throughout Saturday and Sunday will bedispatched for delivery on the Monday of the following week. Spanish national holidays, local public holidays in Madrid and bank holidays in the shipping destination country/region can also lead to delays in deliveries.
In order to guarantee security and speed, all orders are shipped using high quality courier services. Once your order has been dispatched, you will receive a tracking number and a direct link by email that will allow you to check the status of your order and follow its progress at the courier´s website.
Deliveries are made between 8am and 7pm and will require a signature to ensure safe and secure delivery of your order.
Please note that we do not ship our Perfumes to the United States or to Channel Islands in United Kingdom
The LOEWE online store operates in the above mentioned countries/regions.
Multiple addresses
We are happy to deliver your goods to a location other than your billing address within these countries or regions:
Check the full list of stores where this service is offered through this link.
You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order.
Collection yourself you need:
We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.
Representative needs:
We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.
Purchaser must inform the authorized person of the time frame of 15 days to collect the order from the moment that the email is sent to inform that the order is ready to collect. Purchaser must make sure the authorized person is aware of all the required documents he will need to bring to be able to collect the order.
If you do not collect your order: Your order will be available in-store for 15 days. If not collected, it will be sent back and your original method of payment will be refunded.
Reservation in storeYou can request a product reservation in a selected store of your choice.
Check the full list where this service in offered through this link.
You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 48 hours from the moment the confirmation email is sent to complete your purchase in store.
After this 48 hour time frame, the reservation will expire.
You will receive your LOEWE order in our extraordinary packaging. The items will come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in our signature smokey white gift box, except for those delivered using the Express Delivery service, available in Barcelona city area.
The Leather ready to wear pieces might arrive in a larger box in order to protect the quality of our raw materials.
Gifts
It is possible to include a Gift Message in the package, you can select this option at check out and write yourpersonal message. The is no invoice with price included, only a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.
Insurance
All LOEWE goods remain the property and responsibility of LOEWE until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Customer Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.
Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Customer Service Department, keeping all the LOEWE packaging in good order.
Should you wish to exchange or return your purchase from LOEWE’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns.
Purchase and secure paymentTo purchase an item from LOEWE’s online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to...). The final step is the Secure Payment, where you will be able to select from various payment methods.
Loewe.com accepts different forms of payments depending on the country or region of the billing address. Including:
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
The payment method Pay in [14] days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In some cases, after pressing the ‘Purchase’ button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your Visa card or MasterCard. This is the 3D Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Customer Service Team.
LOEWE credit coins or credit notes issued by our offline stores cannot be used to purchase articles from our online store.
Once payment has been received and your order has been confirmed, your order will automatically be sent to LOEWE for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through LOEWE’s online store.
You will receive an email with the confirmation and details of your order.
The prices of LOEWE products are shown in Euros, Pounds Sterling and US Dollars, Yens and the different local currencies of each country or region (except in Brunei, Ivory Coast, Croatia, Egypt, Jordan, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa), including taxes. We reserve the right to change the prices of the products on the www.loewe.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.
Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE and its customers. In the event of a dispute between LOEWE and one of its customers about a transaction carried out through the www.loewe.com website, all the data registered by LOEWE S.A will be considered as irrefutable proof of the transaction.
Stock availability
LOEWE cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, LOEWE will contact the customer within 48 hours after purchase to offer a solution.
Select your country or region
To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the top left-hand corner of the www.loewe.com webpage.
You may exchange the items purchased from LOEWE’s online store within sixty (60) days at our offline stores (except for department stores, outlets, wholesalers and franchises) with the delivery note provided with every purchase, the order confirmation email or the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged.
Exchanges will not be accepted in Mainland China or South Korea LOEWE retail stores, unless originally purchased there
In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case
Any other product purchased from the LOEWE online store which has been customized or is part of special pre-order collections, is not subject to the Exchanges and Return policy
Dice Charm bought through our online store cannot be returned unless returned as a full Set. Exchange in the store is possible following the terms described above
Returns
If you would like to Return an item or items purchased from the LOEWE online store, you may do so within 14 working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the country or region where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return
During the gifting season, we extend our returns policy to 30 days. All purchases made before 31 December can be returned within 30 days from when the order was confirmed
In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:
In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case
In the case of Books or Stationary, the items must be returned in their original packaging, perfectly sealed and intact
LOEWE will pay for the delivery cost of returning the item(s) to our Central Warehouse. All you have to do is contact our Customer Service and they will assist with the return
By phone:
English +44 2 074 991 284
French +33 (0) 1 56 43 46 20
9:00 – 20:00 (GMT +1) Monday to Saturday
The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories
LOEWE will refund the amount paid (excluding any return delivery costs) to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 14 days
Any product ordered from the LOEWE’s online store which has been customized cannot be returned or refunded
All products purchased from loewe.com can only be returned from the same country/region or territory that it was shipped to, as indicated at the order confirmation stage of purchase
LOEWE will not be responsible or liable if any item(s) you wish to return to LOEWE’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase
LOEWE offline stores do not offer refunds on any product(s) acquired from the LOEWE online store
In the case where a product lacks conformity, the client may make use of the legal guarantee corresponding to the Royal Legislative Decree 1/2007 of November 16, which pertains to the General Law for the Defense of Consumers and Users. LOEWE must proceed, as appropriate, to repair or replace the product, or reduce the price and terminate the contract under the terms provided in the aforementioned Royal Legislative Decree, all procedures which will be free for the consumer and user. LOEWE responds to breaches of conformity that have been raised within two years of delivery. The consumer and user must inform LOEWE of the lack of conformity within two months of becoming aware of it. The legal guarantee of conformity is applicable regardless of any other commercial guarantee offered by LOEWE. These rights are independent and are compatible with the commercial guarantee
The return form can be downloaded here
Care and repair guideYou will find an specific Care Guide by type of product on each product page
To maintain and conserve your LOEWE item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Avoid contact with water, oils, perfumes or cosmetics. If your LOEWE item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature
If you have any questions regarding our products and their upkeep, please visit one of our stores where our staff will be happy to help and give you information regarding LOEWE´s Cleaning Service
LOEWE respects international standards of protection and conservation of the environment in all its products
After-sales service
LOEWE´s Customer Service team will be pleased to assist you with any queries
Consumer goods guarantee
If an article is faulty, LOEWE will, as appropriate, repair, replace, reduce the price or terminate the contract. The procedures will be free of charge for the consumer and user. LOEWE will address non-conformities within a period of 2 years after the date of purchase
At the end of the ordering process, you will be requested to click on “Purchase” to confirm your purchase
Once your order has been confirmed, it will be sent to LOEWE for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by Spanish law
Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE S.A. and its customers
In the event of a dispute between LOEWE S.A. and one of its customers about a transaction carried out on the www.loewe.com website, the data registered by LOEWE S.A. will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to you
The sale of any product through LOEWE’s Official online store is subject to these Terms and Conditions of Sale
The offeror is LOEWE S.A. (henceforth “LOEWE”) with headquarters at Goya, 4 - 28001 Madrid, Spain, included in the Madrid Commercial Register, Volume 335, Folio 194, Page M-6657, and with tax ID number A-28003861
Orders to acquire LOEWE products can only be made by natural persons and companies with no intention of resale
Any resale or distribution of LOEWE products purchased from the www.loewe.com website is strictly forbidden
Customer complaint forms can be obtained by emailing customerservice@loewe.es or are available from the Madrid Flagship store at Calle Goya 4, 28001 Madrid
LOEWE may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Service link. To place an order through LOEWE’s online store you must accept the Terms and Conditions of Sale in force at the time of placing the order
All the material within the www.loewe.com web site (drawings, designs, illustrations, photographs, sound tracks, written texts, logos, trademarks, etc) is the exclusive property of LOEWE S.A. or any of its subsidiaries(henceforth “LOEWE”). You may not reproduce, distribute, publish, transmit, create works deriving from or based on, modify or sell any of the contained material, either totally or partially, by any means or process (unless otherwise expressly stated in this document)
The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A. is forbidden
You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and therest of the intellectual property notifications contained therein
The LOEWE S.A. (‘LOEWE’) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335, Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elementstherein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE
Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information
LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the website. The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A is forbidden
You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein
The LOEWE S.A. (‘LOEWE’) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335, Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elements therein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE. Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the web site
Applicable legislation, jurisdiction and controversies
These Terms and Conditions shall be governed by the legislation of Spain
The European Commission offers an online platform to resolve legal disputes, which can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES. LOEWE does not participate, nor is it obligated to participate, in any dispute settlement procedure in the presence of an alternative dispute resolution body as per Law 7/2017, of 2 November, incorporating into the Spanish legal system the 2013/11/EU Directive of the European Parliament and Council, of 21 May 2013, relative to alternative dispute resolution with regard to consumer affairs, and the (EU) Regulation no. 524/2013 of the European Parliament and Council, of 21 May 2013
In the absence of an amicable settlement, the parties shall submit themselves for conflict resolution to the competent courts in the place of residence of the consumer or the place of residence of LOEWE, by choice of the consumer
Both access to the web site and use of its contents are subject to the conditions set out in the Terms and Conditions of use of the LOEWE web site.
Limitation of liability
LOEWE S.A. does not guarantee or state that the www.loewe.com web site is free of viruses, worms, Trojans or other types of destructive material
Cookie policy
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Cookies are small text files that are sent to the user’s device by the web site. Cookies are stored in the device’s hard drive so that the web site can recognize the user and store certain information on him/her so as to allow or improve the service provided
There are different types of cookies. Some are required to browse through the web site, whereas others are used for other purposes, such as guaranteeing internal security, performing system administration tasks and statistical analyses, studying what sections of the web site are most important for the users and providing a customized experience in the web site
The Web Site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. LOEWE does not use cookies to obtain information about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site
Session cookies are temporarily stored in the device and are eliminated when the user closes the browser. If a user registers in the web site, LOEWE may use cookies to collect personal data that allow the user to be identified in subsequent visits and that facilitate access and registration in the Web Site (for instance, storing his/her username and nationality) or browsing through the Web Site. LOEWE also uses cookies for system administration purposes and to customize visits to the Web Site. The Web Site may contain links to other web sites
Cookie Settings
LOEWE has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the Web Site, over the availability of any content and material published in or obtained through those web sites or over their handling of personal data
Therefore, LOEWE expressly excludes any liability resulting from the above
The user shall check the Privacy Policy in third party web sites that are accessed through the Web Site so as to learn about the conditions that apply regarding the handling of personal data, since this Privacy Policy is only applicable in this Web Site in accordance with the above indications
Disabling cookies may limit the user’s capability of using this Web Site and prevent him/her from fully enjoying the features and services provided therein
Access to the site implies the acceptance of LOEWE’s use of cookies for the above-stated purposes
Users will have a clear and accessible way of withdrawing that authorization
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1- Contacto
2- Envío
7- Guía de Cuidados y Reparaciones
8- Términos y Condiciones
ContactoPor teléfono:
En español +34 91 153 81 81
10am - 6pm (GMT+1) de lunes a sábado
Por email:
customerservice@loewe.es
id="shiping-methods">Envío
Los envíos de las compras realizadas en loewe.com son gratuitos. A excepción del servicio express delivery para compras inferiores a 1.300 €. Tiempos de envío:
Europa
España (Península e Islas Baleares): 1-2 días hábiles
Andorra, Austria, Bélgica, Bulgaria, Croacia, Chipre, República Checa, Dinamarca, Estonia, Finlandia, Francia Metropolitana, Alemania, Grecia, Hungría, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Malta, Mónaco, Noruega, Holanda, Polonia, Portugal, Rumanía, Eslovaquia, Eslovenia, Suiza, Suecia, Turquía, Reino Unido: 1-3 días hábiles
Asia, Oriente Medio
Arabia Saudi, Bahréin, Brunei, Emiratos Árabes Unidos, RAE De Hong Kong, India, Indonesia, Israel, Japón, Jordania, Kuwait, Líbano, RAE De Macao, Malasia, Oman, Filipinas, Qatar, Singapur, Tailandia, Taiwan: 1-5 días hábiles
América, Oceanía
Australia, Canadá, Chile, Colombia, Estados Unidos de América, Méjico, Nueva Zelanda, Puerto Rico: 2-4 días hábiles
África
Egipto, Costa de Marfil, Kenia, Mauricio, Marruecos, Nigeria, Senegal, Sudáfrica: 2-4 días hábiles
No enviamos Perfumes a varios países/regiones, incluído Japón, Estados Unidos de América ni a Channel Islands, en el Reino Unido.
Por favor, tenga en cuenta que los pedidos realizados después de la 1 de la tarde (GMT +1) del viernes y durante el sábado y domingo se prepararán para ser enviados el lunes de la semana siguiente. Las Fiestas Nacionales en España, locales en la Comunidad de Madrid y en los países/regiones de entrega de los productos pueden también causar retrasos en las entregas.
Para garantizar la mayor seguridad y rapidez, todos los Pedidos son enviados a través de mensajerías privadas de primer nivel. Una vez el envío ha sido procesado, usted recibirá un email con la información del número de tracking y un enlace para que pueda realizar seguimiento del mismo a través de la website de la empresa de mensajería correspondiente.
Las entregas se realizan entre las 8.30h y las 19.00h y requieren una firma de quien recepciona el envío, para garantizar la recepción segura de su Pedido.
La Tienda Online de LOEWE está operativa en las regiones y países mencionados arriba.
Varias direcciones
Podemos enviar su Compra a una dirección diferente a la dirección de facturación dentro de los siguientes países ó regiones en los que operamos:
Le ofrecemos la posibilidad de que el Producto adquirido a través de la tienda on-line esté a su disposición en la dirección indicada el mismo día de la compra o el siguiente. Puede ver la lista completa de ciudades donde ofrecemos este servicio a través de este enlace. Este servicio de express delivery llevará asociado un sobrecoste de 20 € por envío, y será gratuito para aquellas compras superiores a 1.300 €
Recogida en tiendaPara poder disfrutar de la experiencia LOEWE, le ofrecemos la posibilidad de que su compra sea enviada de forma gratuita a una de nuestras tiendas.
Puede ver la lista completa de tiendas donde ofrecemos este servicio a través de esteenlace.
De forma excepcional, le ofrecemos la posibilidad de recoger en tienda el producto adquirido on-line, y que el mismo esté disponible en un plazo inferior a 3 horas desde la compra, este servicio está disponible en la tienda LOEWE de Paseo de Gracia, Barcelona.
A partir de la puesta a disposición del artículo en la tienda seleccionada por Ud., le informaremos inmediatamente por e-mail. Dispone entonces de un plazo de 15 días para retirar el artículo/s en la tienda seleccionada.
En el momento de la retirada del artículo en tienda, Ud. deberá presentar:
En ese momento, se procederá a verificar su identidad, pudiendo efectuarse una copia del documento de identidad, lo que Ud. expresamente autoriza eligiendo el presente modo de entrega. La tienda se reserva igualmente el derecho a verificar la tarjeta de pago utilizada para el pago del pedido. El artículo comprado le será posteriormente entregado debiendo firmar un justificante de entrega.
Tiene igualmente la posibilidad de solicitar a una persona de su elección para acudir a retirar el artículo en su lugar y por su cuenta en las condiciones del presente artículo. Será necesario que la persona autorizada por Ud. lleve consigo:
La tienda podrá realizar una copia de todos estos documentos con el fin de garantizar su seguridad y de prevenir toda utilización fraudulenta de su identidad y/o de sus medios de pago. Ud. se compromete a informar a la persona autorizada (i) del plazo de 15 días del que dispone para la recogida del artículo en tienda, y (ii) de los documentos necesarios que le serán solicitados para que el artículo pueda ser retirado.
Tras el plazo de 15 días a contar desde el envío al cliente, por parte de LOEWE, del mensaje informando que su artículo ha sido puesto a su disposición para ser retirado en la tienda, la venta será resuelta de pleno derecho. Ud. será entonces reembolsado del precio de su pedido.
Reserva en tiendaUd. puede solicitar la reserva de los productos de LOEWE a través de nuestra página web y pagar cuando vaya a recoger dicho producto en la tienda de LOEWE que más le convenga, toda vez que haya recibido la confirmación de disponibilidad por parte de LOEWE.
Podrá solicitar la reserva de hasta un límite máximo de 1 producto por solicitud de reserva y Dispondrá de 72 horas para recoger su reserva a contar desde el email de confirmación de disponibilidad. Una vez transcurrido dicho plazo, los productos reservados se pondrán otra vez a la venta. Solo se podrán reservar los productos que están en stock en tienda. A la compra de los productos reservados mediante la página web le serán de aplicación las condiciones de venta de la tienda de LOEWE.
Puede ver la lista completa de tiendas donde este servicio está disponible a través de este enlace.
Empaquetado y RegaloRecibirá su pedido LOEWE en nuestro extraordinario empaquetado. Los artículos vienen protegidos por una lanilla de algodón gris con una etiqueta lateral cosida con el anagrama. Posteriormente son colocados en nuestra caja de regalo de color gris humo, excepto aquellos enviados a través del Envío Express, servicio disponible en el área metropolitana de Barcelona.
Regalos:
En el proceso de compra, tiene la posibilidad de incluir una tarjeta de regalo con un texto de dedicatoria. LOEWE preparará esta tarjeta y la incluirá dentro del paquete. Dentro del paquete no hay ninguna información sobre el precio, sólo se incluye un albarán sin precio, para que pueda enviar su compra directamente como regalo.
Seguro
Todos los artículos LOEWE son propiedad y responsabilidad de LOEWE hasta que el pago es recibido y los productos son enviados a la dirección especificada por el cliente. Los artículos están asegurados contra la pérdida o deterioro accidental durante el envío. En cualquier caso, esta situación debe ser probada por la empresa de mensajería. Si su envío tarda más de 8 días hábiles, por favor póngase en contacto con el Equipo de Atención al Cliente, rogamos notifique este retraso en un plazo menor a 30 días desde la fecha estimada de entrega, para que podamos gestionar la incidencia.
Debe asegurarse de que su compra llega correctamente cuando la reciba. Le invitamos a contactar con nuestro Equipo de Atención al Cliente, para cualquier reclamación. El empaquetado LOEWE ha de guardarse en perfecto estado para solicitar la reclamación.
Si desea cambiar o devolver su compra realizada a través de la Tienda Online de LOEWE, puede hacerlo siguiendo los términos especificados en la sección Cambios y Devoluciones.
Compra y Pago SeguroPara adquirir un artículo a través de la Tienda Online de LOEWE, simplemente ha de seleccionar “Añadir a la Bolsa” en la página del producto y después hacer clic en el botón “Comprar” cuando quiera completar su pedido. Será dirigido directamente al área segura de compra, donde podrá escoger una dirección de facturación (donde le enviaremos su factura) y una dirección de envío (que puede ser diferente a la dirección de facturación, por ejemplo: una dirección de trabajo, una empresa, la dirección directa de la persona que desea que reciba el regalo…). En el último paso de Pago Seguro, usted podrá escoger entre varias opciones de pago.
Loewe.com acepta diferentes métodos de pago dependiendo del país de la dirección de facturación. Aceptamos pagos con:
En algunos casos, tras hacer clic en el botón final del pago, la página le puede re-direccionar a la web de su banco y pedirle una clave de seguridad extra para el pago con su tarjeta Visa o MasterCard. Este es el 3D Secure, un sistema de seguridad desarrollado por su banco que le pide introducir su clave personal para realizar la compra de forma segura. Esta clave para la compra online con su tarjeta es totalmente personal y ha de facilitársela su banco. Para más información, puede contactar directamente con su banco o con nuestro Equipo de Atención al Cliente.
Las monedas LOEWE o vales regalo de nuestras tiendas retail, no pueden utilizarse como medio de pago en la Tienda Online.
Tras recibir el pago y confirmar su pedido, éste será automáticamente enviado a LOEWE para ser procesado. La confirmación de su pedido presupone la completa aceptación de los Términos y Condiciones de la Venta a través de la Tienda Online de LOEWE.
Recibirá un email con la confirmación y resumen de su compra.
Los precios de los productos LOEWE están señalados en Euros, Dólares estadounidenses, y Libras esterlinas, yenes y las distintas divisas locales de cada país o localización (a excepción de Brunei, Costa de Marfil, Croacia, Egipto, Jordania, Kenia, Mauricio, Nigeria, Omán, Senegal, Sudáfrica) dependiendo del país o localización desde la cual se acceda a la página web de LOEWE. Los precios de los productos LOEWE incluyen tasas e impuestos. LOEWE se reserva el derecho de cambiar, en cualquier momento y sin previo aviso, los precios en la página web www.loewe.com. No obstante, los precios que figuren en el momento en que el consumidor ha efectuado la compra serán los que se consideren válidos.
Todos los datos registrados en www.loewe.com sirven como prueba de las transacciones realizadas entre LOEWE y sus clientes. En desacuerdo entre las partes sobre una transacción realizada en la página web www.loewe.com, todos los datos registrados por LOEWE S.A. serán considerados prueba irrefutable de la transacción.
Disponibilidad de Stock
LOEWE no puede garantizar la disponibilidad de stock en todo momento. En caso de falta de stock, LOEWE se pondrá en contacto con el cliente en un plazo máximo de 48 horas hábiles desde la compra para proponer una solución.
LOEWE se reserva el derecho de cambiar, en cualquier momento y sin previo aviso, los productos presentados en www.loewe.com.
Selección de País / Región
Para asegurar la correcta visualización de divisas, medios de pago, precio y condiciones de envío en su región, seleccione su país ó región en el desplegable que aparece en el menú superior izquierdo de la página web www.loewe.com.
Cambios y DevolucionesPuede cambiar los artículos adquiridos a través de la Tienda Online de LOEWE en un plazo de sesenta (60) días en cualquier tienda de nuestra red (excepto en outlets, centros comerciales, franquicias y wholesales) con el Albarán de entrega que acompaña todos los pedidos ó, con el email de confirmación de pedido ó ó con la factura oficial de su compra online. Para que pueda efectuarse el cambio el(los) artículo(s) debe(n) estar en perfectas condiciones y con el empaquetado original y los accesorios.
Los cambios no serán aceptados en tiendas LOEWE de China Continental o Corea del Sur, a menos que el artículo fuera comprado originalmente allí en una de nuestras tiendas físicas.
Cuando se trate de perfumes, los artículos han de llegar perfectamente empaquetados e intactos de manera que se garantice la correcta higiene del producto. Asimismo se podrá tener en consideración la posible depreciación del producto.
Los Productos comprados a través de la Tienda Online de LOEWE que hayan sido personalizados o sean parte de una pre-reserva especial, no admiten ni Cambios ni Devoluciones en ningún supuesto.
Los Charm Dados comprados a través de la tienda online sólo podrán devolverse si se incluye el set completo. El cambio si es posible en tienda siguiendo las indicaciones descritas arriba.
Devoluciones
Si desea devolver un artículo(s) a través de la Tienda Online de LOEWE, puede hacerlo en los catorce (14) días naturales siguientes a la recepción de su compra. El reintegro del importe abonado se efectuará en un plazo máximo de catorce (14) días naturales a contar desde la fecha en que LOEWE haya sido informado de la decisión de desistimiento.
De conformidad con la normativa legal del derecho de desistimiento, no será aplicable a los pedidos relativos a:
Cuando se trate de perfumes, los artículos han de llegar perfectamente empaquetados e intactos de manera que se garantice la correcta higiene del producto. Asimismo se podrá tener en consideración la posible depreciación del producto.
En caso de libros y artículos de papelería, los artículos deben devolverse en su embalaje original, perfectamente sellados e intactos.
Los Productos comprados a través de la Tienda Online de LOEWE que hayan sido personalizados o sean parte de una pre-reserva especial, no admiten ni Cambios ni Devoluciones en ningún supuesto.
LOEWE se hace cargo del coste del envío del producto(s) que desea devolver al Almacén Central, solo tiene que ponerse en contacto con nuestro servicio de Atención al Cliente y le enviaremos la documentación necesaria para enviar su devolución. Puede contactar:
Por teléfono:
En español +34 91 153 81 81
10am - 9pm (GMT+1) de lunes a viernes
10am - 7pm (GMT+1) sábado
El artículo(s) ha de estar en perfectas condiciones y ha de ser devuelto en su empaquetado original y perfectamente precintado en el caso de perfumes, junto con todos los accesorios que incluya.
El reintegro del importe pagado (excluyendo el coste directo de devolución del producto) se efectuará a la misma tarjeta con la que realizó el pago. Sólo el comprador original del producto(s) puede solicitar una devolución ya que el reintegro se realiza al medio de pago utilizado para la Compra.
Cualquier producto comprado a través de la Tienda Online de LOEWE que haya sido personalizado, no está sujeto a la política de cambios y devoluciones.
Sólo se aceptarán devoluciones enviadas desde el país ó región de destino del pedido según se haya designado en el momento de la compra online.
LOEWE no se responsabiliza si el artículo(s) que desea devolver a la Tienda Online de LOEWE resulta perdido, mal dirigido o se envía fuera de plazo. El cliente se responsabiliza en ese caso de los riesgos del envío de su compra.
El resto de tiendas no realizan devoluciones de producto(s) adquirido a través de la Tienda Online de LOEWE.
En caso de falta de conformidad del producto, el cliente podrá hacer uso de la garantía legal de conformidad que le corresponde en virtud del Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios. LOEWE deberá proceder, según corresponda, a la reparación o sustitución del producto, o la rebaja del precio y la resolución del contrato en virtud de los términos previstos en el citado Real Decreto Legislativo, gestiones que serán gratuitas para el consumidor y usuario. LOEWE responde de las faltas de conformidad que se manifiesten en un plazo de dos años desde la entrega. El consumidor y usuario deberá informar a LOEWE de la falta de conformidad en el plazo de dos meses desde que tuvo conocimiento de ella. La garantía legal de conformidad es aplicable con independencia de cualquier otra garantía comercial ofrecida por LOEWE. Estos derechos son independientes y son compatibles con la garantía comercial.
Puede descargar el formulario de devolución aquí
Guía de Cuidados y ReparacionesEncontrará una Guía de Cuidados específica a cada tipo de producto en la página de producto en loewe.com.
Para mantener y conservar su artículo en las mejores condiciones, evite las exposiciones prolongadas y directas a fuentes de luz y calor. Le aconsejamos que conserve el producto siempre en su embalaje original.
Evite el contacto con agua, grasa, perfumes o cosméticos. Si su artículo LOEWE se moja, retire el exceso de agua, sin frotar, con un paño suave para absorber la humedad y deje secar a temperatura ambiente.
Ante cualquier pregunta sobre nuestros artículos y su conservación, no dude en acudir a nuestros puntos de venta, donde nuestro personal estará encantado de atenderle y le informará sobre el Servicio de Limpieza de Artículos LOEWE.
LOEWE respeta las normativas internacionales de protección y conservación de la naturaleza en todas sus creaciones.
Servicio Post-Venta
El equipo de Atención al Cliente de LOEWE está a su disposición para contestar sus preguntas.
Términos y CondicionesAl finalizar el procedimiento de compra, se le solicitará que pulse el botón de "Pago", el cual confirmará su pedido. Tras la confirmación, su pedido será enviado a LOEWE para su procesamiento. Su pedido no podrá ser modificado ó anulado salvo de conformidad con los Términos y Condiciones de Venta ó con las disposiciones establecidas en la ley española. La confirmación de su pedido significará la aceptación de la totalidad de los Términos y Condiciones de Venta. Se le remitirá una notificación resumen de los datos principales del pedido por email.
Cualquier dato registrado por la página web www.loewe.com servirá como prueba de las transacciones realizadas entre LOEWE S.A. y sus clientes.
En el supuesto de que surgiera alguna discrepancia entre LOEWE S.A. y alguno de sus clientes en relación con una transacción realizada en la página web www.loewe.com, los datos registrados por LOEWE S.A. serán considerados como prueba irrefutable de la transacción que contengan. Los riesgos (en concreto la perdida, robo o daños) relativos a los productos entregados serán asumidos por el comprador a partir de la fecha de entrega.
La compra de cualquier producto a través de la Tienda Online Oficial de LOEWE está sujeta a los presentes Términos y Condiciones de venta. El oferente es LOEWE S.A. (en adelante "LOEWE"), con domicilio social en Goya, 4 - 28001 Madrid, España, inscrita en el Registro Mercantil de Madrid al Tomo 335, Folio 194, Hoja M-6657, y con NIF A-28003861.
Existen hojas de reclamación a disposición del consumidor, puede encontrarlas en la Calle Goya 4, 28001 de Madrid ó solicitarlas por email a través del correo electrónico customerservice@loewe.es.
Los Pedidos podrán realizarse por consumidores personas físicas y por sociedades para adquirir productos LOEWE sin ánimo de reventa. Está terminantemente prohibida cualquier reventa o distribución de los productos LOEWE adquiridos a través de la página web www.loewe.com.
LOEWE podrá actualizar los presentes Términos y Condiciones de Venta en cualquier momento. Usted podrá consultar la versión más actualizada de los Términos y Condiciones Generales de Venta en cualquier momento pulsando el vínculo titulado “Términos de venta”. Para realizar cualquier pedido a través de la Tienda Online de LOEWE, será necesario que Usted acepte los Términos y Condiciones de Venta en vigor en el momento de realizar el Pedido.
Propiedad IntelectualTodo el material contenido en la página web www.loewe.com (dibujos, diseños, ilustraciones, fotografías, bandas sonoras, textos escritos, logotipos, marcas comerciales...) son de exclusiva propiedad de LOEWE S.A. o de cualquiera de sus filiales (en lo sucesivo "LOEWE"). Usted no podrá reproducir, por cualquier medio o proceso (excepto por lo que expresamente se establece en este documento), total o parcialmente, distribuir, publicar, transmitir, crear trabajos derivados o basados en, modificar o vender, cualquier material contenido.
La marca registrada "LOEWE", el logotipo de las cuatro eles, y el resto de marcas y logotipos relacionados de LOEWE, se encuentren o no registrados, expuestos en la página web www.loewe.com , así como el nombre de dominio LOEWE.com, son y permanecerán propiedad exclusiva de LOEWE S.A. Está prohibida cualquier reproducción, distribución, transmisión, modificación ó utilización de estas marcas registradas para cualquier propósito sin el previo consentimiento expreso por escrito de LOEWE S.A.
Usted no podrá eliminar ninguna referencia a copyright, marca registrada u otra notificación relativa a derechos de propiedad contenidos en la página www.loewe.com , ni cualquier otro contenido incluido en la misma. Usted podrá realizar copias de las páginas web publicadas en la página web www.loewe.com para su utilización privada, personal y sin ánimo de lucro o comercial, siempre que cualquier copia que se realice de dichas páginas web conserve todas las notificaciones acerca del copyright o derechos de autor y el resto de notificaciones relativas a derechos de propiedad contenidas en la misma.
La página web de LOEWE, S.A. (“LOEWE”) domiciliada en Madrid, calle Goya 4, 28001 Madrid, provista de CIF-A-28003861 e inscrita en el Registro Mercantil de Madrid al Tomo 335, Folio 194, Hoja M-6657, es una obra creativa original amparada por las leyes de protección de la propiedad intelectual. La página, así como todos los elementos que la componen, es propiedad exclusiva de LOEWE. Está totalmente prohibida la reproducción o representación, total o parcial, de la página o de alguno de los elementos que la componen, así como su modificación. Las marcas y nombres de dominio que aparecen en la página web de LOEWE son propiedad exclusiva de LOEWE. Cualquier reproducción o utilización no autorizada de estas marcas o nombres dominio, sin perjuicio de la forma o de intención que adopten, está totalmente prohibida. LOEWE ha puesto todos los medios razonables por su parte para que la información obtenida a través de su página web sea exacta. No obstante, no garantizamos en modo alguno la exactitud, integridad y actualización de dicha información. LOEWE no otorga ningún tipo de garantía, expresa o tácita, en relación con la totalidad o parte de su página web. LOEWE no será responsable en ningún caso de ningún daño directo o indirecto, sea cual fuere su naturaleza, derivado de la utilización de su página web.
Ley Aplicable, Jurisdicción y Controversias
Estas Condiciones Generales de Venta se rigen por la legislación española.
La Comisión Europea ofrece una plataforma para la resolución de litigios en línea, que puede consultarse en https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES. LOEWE no participa ni está obligada a participar en ningún procedimiento de resolución de litigios ante una entidad de resolución alternativa de litigios de consumo en el sentido de la Ley 7/2017, de 2 de noviembre, por la que se incorpora al ordenamiento jurídico español la Directiva 2013/11/UE, del Parlamento Europeo y del Consejo, de 21 de mayo de 2013, relativa a la resolución alternativa de litigios en materia de consumo, y el Reglamento (UE) nº 524/2013 del Parlamento Europeo y del Consejo, de 21 de mayo de 2013.
En ausencia de una solución amistosa, las partes se someten para la resolución de los conflictos a los tribunales competentes del lugar del domicilio del consumidor o del lugar del domicilio de LOEWE, a elección del consumidor.
Tanto el acceso a la página web como la utilización de sus contenidos están sujetos a las condiciones que figuran en el apartado Términos y Condiciones de uso de la página web de LOEWE.
En ausencia de una solución amistosa, las partes se someten para la resolución de los conflictos a los tribunales competentes del lugar del domicilio del consumidor o del lugar del domicilio de LOEWE, a elección del consumidor.
Limitación de ResponsabilidadLOEWE S.A. no garantiza ni manifiesta que: la página web www.loewe.com se encuentre libre de cualquier virus, gusanos, caballos de Troya u otros materiales destructivos.
Política de cookies
Las cookies son pequeños archivos de texto que son enviados al dispositivo del usuario por la página web visitada. Las cookies se almacenan en el disco duro del ordenador, permitiendo así a la página web reconocer al usuario y almacenar determinada información relativa a éste, con el fin de posibilitar o mejorar el servicio ofrecido.
nbsp;Existen distintos tipos de cookies. Algunas de ellas son necesarias para navegar por la página web; otras tienen una finalidad distinta como, por ejemplo, garantizar la seguridad interna, realizar tareas de administración del sistema y análisis estadísticos, reconocer qué secciones de la página web son más importantes para los usuarios y ofrecer una experiencia personalizada en la página web.
nbsp;La Página Web emplea cookies que no ejecutan ningún programa en el dispositivo del usuario ni cargan virus en el mismo, por lo que no se ejerce ningún tipo de control sobre el dispositivo. LOEWE no utiliza las cookies para acceder a la información del dispositivo, para almacenar datos en el mismo o para vigilar las actividades que se realicen. Lo anteriormente indicado se refiere tanto al dispositivo del usuario como a cualquier otro dispositivo utilizado para acceder a la Página Web.
nbsp;Las cookies de sesión se almacenan temporalmente en el dispositivo y son eliminadas cuando el usuario cierra el navegador. Si un usuario se registra en la página web, LOEWE podrá utilizar cookies para recoger datos personales que le permitan identificar a ese usuario en posteriores visitas y facilitar el acceso y registro en la Página Web (por ejemplo, recordando el nombre de usuario o su nacionalidad) o la navegación en dicha página web. LOEWE también utiliza cookies para fines de administración del sistema y para ofrecer visitas personalizadas a la Página Web. La Página Web podrá contener vínculos a otras páginas web.
nbsp;tecnologías de seguimiento que se utilicen en las páginas web de otros terceros y a las que el usuario acceda a través de la Página Web, la disponibilidad de cualesquiera contenidos y materiales que se encuentren publicados o que se obtengan a través de dichas páginas web y los métodos de tratamiento de los datos personales relacionados; en consecuencia, LOEWE excluye expresamente cualquier responsabilidad derivada de ello.
nbsp;El usuario deberá consultar la Política de Privacidad de las páginas web de otros terceros a las que acceda a través de la Página Web al objeto de conocer las condiciones aplicables al tratamiento de los datos personales dado que esta Política de Privacidad resulta de aplicación únicamente a la Página Web conforme a lo anteriormente estipulado.
nbsp;La desactivación de las cookies podrá limitar la capacidad de uso de la Página Web por parte del usuario e impedir a éste beneficiarse de la totalidad de prestaciones y servicios que se ofrecen en la Página Web.
nbsp;Cookie Settings
Accediendo al sitio, el usuario acepta la utilización de cookies por parte de LOEWE para los usos anteriormente mencionados. El usuario puede retirar esta autorización de forma clara y accesible.
nbsp;La mayoría de los navegadores aceptan cookies de forma automática, aunque el usuario puede cambiar normalmente la configuración de su navegador para deshabilitar esta función.
By filling in this form, you agree that your data will be used by Loewe SA, as data controller, to send you information, about our offers, news and events (newsletters, invitations and other publications) as well as for statistical purposes and for the management and optimisation of the customer relationship. You also agree that Loewe SA, will be able to collect information provided by you for event management purposes. This information can include images, videos and/or audios taken during the events, and can be eventually published and/or shared with third parties in the context of the event. You may exercise your rights to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to data processing, as well as to withdraw your consent, by contacting us in the following link Contact us. You may be asked for proof of identity. For more information about how we protect your personal data, please read our Privacy Policy.
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
Email us customerservice@loewe.es
Free returns are available within 14 days of your online order delivery date.
Simply call us and we will help you with your return.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.
How to exchange to another size or colour
You can exchange your order within 60 days of your online purchase at any of our retail stores worldwide.
Please ensure that you bring the delivery note included within your package with you to the store.
Europe
Spain (Mainland and Balearic Islands): 1-2 business days.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 1-3 business days.
Asia, Middle East
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 1-5 business days
America, Oceania
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-4 business days
Africa
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-4 business days
Click & Collect
We offer the possibility to pick up your loewe.com order in the selected store of your choice rather than have it sent as a delivery. This service is always complimentary. You will receive an email confirmation when your order is ready to be collected from the store here.
Please visit the selected store within 15 days after this email is sent to collect your order.
How to return
Free returns are available within 14 days of your online order delivery date.
Simply contact us and we will help you with your return.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.
Call us 10am - 7pm (GMT+1) Monday to Saturday.
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
Email us customerservice@loewe.es
How to change to another size or color
You can exchange your order within 60 days of your online purchase at any of our retail stores worldwide.
Simply check for a convenient option from our list of stores and their opening times here.
Please ensure that you bring the delivery note included with your package with you to the store.
Sending a gift
All items purchased as a gift are gift-wrapped on a complimentary basis, and include a personalised note that you specify when confirming your purchase.
Gifts are shipped in brand-free boxing and no price is included in the delivery documentation.
Items may be exchanged in retail stores within 60 days of the online purchase date.
