您的订单享受免费配送服务。中华人民共和国大陆地区预计发货后 2-4 个工作日送达。
免费退货
商品交付7日之内，您可以拨打客服热线，我们会帮助您安排退运。 请注意，商品必须保证处于可再次销售的状态，个性化定制产品不接受退款。
客服工作时间
周一至周六，早11点至晚9点，法定节假日除外 .
400-668-9028
您可以选择我们的精品店预订商品，最大限度地为您节约时间和提高效率。当您的商品可以从精品店领取时，您将收到一封确认邮件。请在收到确认邮件后48小时内访问您所选择的精品店，以便在店内完成购买。
By filling in this form, you agree that your data will be used by Loewe SA, as data controller, to send you information, about our offers, news and events (newsletters, invitations and other publications) as well as for statistical purposes and for the management and optimisation of the customer relationship. You also agree that Loewe SA, will be able to collect information provided by you for event management purposes. This information can include images, videos and/or audios taken during the events, and can be eventually published and/or shared with third parties in the context of the event. You may exercise your rights to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to data processing, as well as to withdraw your consent, by contacting us in the following link Contact us. You may be asked for proof of identity. For more information about how we protect your personal data, please read our Privacy Policy.
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
Email us customerservice@loewe.com
Our packaging
All purchases made on loewe.com will arrive in our signature monochrome packaging. You can also add a personalised card on your gifts.
Europe
Spain (Mainland and Balearic Islands): 2-4 business days.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 2-5 business days.
Asia, Middle East
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 2-7 business days
America, Oceania
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-7 business days
Africa
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-7 business days
Click & Collect
We offer the possibility to pick up your loewe.com order in the selected store of your choice rather than have it sent as a delivery. This service is always complimentary. You will receive an email confirmation when your order is ready to be collected from the store here.
Please visit the selected store within 15 days after this email is sent to collect your order.
How to return
Free returns are available within 14 days of your online order delivery date.
Simply contact us and we will help you with your return.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.
Call us 10am - 7pm (GMT+1) Monday to Saturday.
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
Email us customerservice@loewe.com
How to change to another size or color
You can exchange your order within 30 days of your online purchase at any of our retail stores worldwide (except for department stores, outlets, wholesalers and franchises).
Simply check for a convenient option from our list of stores and their opening times. See complete policy here.
Please ensure that you bring the delivery note included with your package with you to the store.
Sending a gift
All items purchased as a gift are gift-wrapped on a complimentary basis, and include a personalised note that you specify when confirming your purchase.
Gifts are shipped in brand-free boxing and no price is included in the delivery documentation.
Items may be exchanged in retail stores within 60 days of the online purchase date.
