1. 数据控制者的身份和联系方式
通过网站www.loewe.com(以下简称为“本网站”)收集和处理个人数据的数据控制者为Loewe S.A.(以下简称为“Loewe罗意威”)。本隐私政策也适用于通过我们的电子商务平台和店铺进行的销售和提供的服务。
Loewe罗意威是一家总部位于马德里戈雅大道4号(Madrid, Calle Goya 4)的股份公司,邮政编码:28001,纳税编码CIF- A-28003861,注册在马德里商业及公司注册处335卷194页表格M-6657。
2.个人数据处理的类别、法律依据和用途
根据本网站提供的以及您使用的特定服务、您所用终端的选择和配置(特别是关于cookie和其他跟踪程序的配置),由Loewe罗意威收集和处理的个人数据可能包括:您的姓名、电子邮箱地址、通讯地址和电话号码、您的照片(事先获得您的明确许可)、用于线上交易的银行账户详情、您的历史交易、您的购物偏好和生活兴趣、爱好、职业/行业、纪念日、访问模式以及您的连接日志。若适用法律要求,或在需要处理您的订单和管理我们的商业关系(履行合同)时,应在获得您的明确许可后,根据我们的合法利益收集和处理上述个人数据。
Loewe罗意威应根据下述法律依据收集和处理用于以下用途的个人数据:
• 合法利益:
- 回答您通过“联系我们”表格发送的问题;• 履行与您达成的合同:
- 管理您可能在线下达的任何订单、相应的配送订单和适用的担保或因购买我们的任何产品提出的任何疑问;• 您事先的明确许可:
- 若您不是Loewe罗意威的现有客户,我们会事先请求获得您的明确许可,再通过电子方式(如电子邮件、WhatsApp、微信、Kakao或Line)向您发送我们的折扣、新闻和活动(包括时事通讯、邀请函及其他出版物)的相关信息。当我们因营销目的通过WhatsApp、微信、Kakao或Line等电子方式向您发送信息时,会根据以上第三方的具体隐私政策处理您的个人数据。因此,如要获取以上第三方如何处理您的个人数据的相关信息,应查阅他们的具体隐私政策。3.个人数据接收方
一般而言,您的个人数据不得转移至任何第三方或被任何第三方获取。但是,Loewe罗意威可能会向以下接收方披露您的个人数据:
• 其他Loewe罗意威实体(依据西班牙商业法第42条的规定);4.个人数据的跨境传输
您个人数据的接收方可能在国外,包括欧洲经济区以外的地方。根据适用的数据保护法律法规,只有在履行欧盟委员会合同条款时,才会向欧洲经济区以外的地方传输您的个人数据。
如需获取更多如何向海外接收方披露您的个人数据的相关信息,请通过写邮件的方式联系我们,邮箱地址:dataprivacy@loewe.es。在传输上述个人数据时,Loewe罗意威会实施能充分保护您个人信息的安全保障措施,您也有权利就此联系我们,以获取更多信息。
5.您的权利
根据适用的数据保护法律法规,您有权要求使用、修改或删除您的个人数据,或有权限制处理和反对上述处理,也有权在适用的范围内携带数据。
您也可以反对我们将您的数据用于建立客户档案;但在这种情况下,您将无法再享受定制广告、特价优惠及相关服务。此外,您有权撤销您的授权。该授权是指对通过电子方式发送促销资料和广告以及对根据您的偏好创建档案的授权,包括外部资料来源的使用和/或组合。
您可通过下述方式直接联系Loewe罗意威行使上述权利:以下链接(选择“隐私和个人数据”);如下邮箱,邮箱地址:customerservice@loewe.es ;或普通邮寄,邮寄地址:159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France。可能会要求您提供身份证明。
此外,通过点击此前为此目的发送给您的电子邮件中的超链接,您可以随时要求我们停止向您发送有关我们的特价优惠、新闻和活动的信息。您也可以通过普通邮寄的方式,写信联系我们,邮寄地址:159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France。
若您认为对您的个人数据的处理违反了适用的数据保护法(https://edpb.europa.eu/about-edpb/board/members_es),您也有权向相关监管机构投诉。
6.您的个人数据的保留期限
Loewe罗意威留存您的个人数据的时间不会长于用于处理上述个人数据的必要时间,或长于法律要求或规定的时间。
本网站的“联系我们”表格中收集和处理的您的个人数据只在您要求的管理期限内储存和处理。在此期限之后,这些数据将被删除。
如果您决定创建一个客户账户,您的个人身份数据留存的时间应与您使用和保留账户的时间一致。您可在任何时候关闭您的账户。我们会立即考虑您的要求,或者若存在任何待办订单,我们会在订单全部完成后尽快考虑。如果您六(6)年未使用账户,Loewe罗意威会联系您,向您了解您是否希望保留账户。如果您不希望保留,我们会关闭您的账户,且一旦法律上可行,您的个人信息将会被销毁。
原则上,Loewe罗意威会将有关您订单的个人数据保存一段时间,但此时间不会超过适用法律规定的期限。但是,只要您继续使用您的客户账户,也可以从中查看个人数据。如果您的客户账户关闭,数据(i)应为会计和证据之目的存档并达到上述法律规定的期限,或(ii)在上述期限到期后应予以删除。
在确认您的订单和支付所需的时间内,您的个人财务信息会被妥善保管,其后会立即被销毁。若有支付违约,您的数据会在此事件管理期间一直保留,其后根据事件的严重程度,保留三(3)至六(6)年。
自数据收集之日起或您最后一次与Loewe罗意威联系之日起,用于向您发送有关我们公司的折扣、新闻和活动的个人数据应保存六(6)年。此期限结束后,Loewe罗意威可能会联系您,向您了解您是否希望继续接收有关我们折扣、新闻和活动的相关信息。在您要求取消订阅后,您的数据会在一(1)个月后被销毁。
最后,经您同意收集的连接日志、我们网站上使用的cookie和其他追踪程序,应根据适用法律法规保留,保留时间不超过十二(12)个月。如需获取更多详细信息,请查看我们的Cookies 政策。
7.数据保护官(DPO)的联系方式
如果您对Loewe罗意威收集和处理您的个人数据有任何疑问,请通过发送邮件的方式联系Loewe罗意威数据保护官,邮箱地址:dataprivacy@loewe.es.
8.隐私政策修改
我们可能会不时更新隐私政策。若更新,我们会将更新的版本发布在本网站上。我们鼓励您定期查看隐私政策,以便您按时收到我们隐私政策实行的通知。
您可以选择我们的精品店预订商品,最大限度地为您节约时间和提高效率。当您的商品可以从精品店领取时,您将收到一封确认邮件。请在收到确认邮件后48小时内访问您所选择的精品店,以便在店内完成购买。
This privacy policy applies to sales made and services provided through both LOEWE's e-commerce platforms (including this website) and physical stores.
Currently, the entity operating the online sales of LOEWE products in Korea is Loewe, S.A. in Spain. Loewe is an entity registered within the Mercantile Registry of Madrid under Book 335, Section 194, Page M-6657, and fiscal code NIF A-28003861 with its registered office located at: C/ Goya 4 28001 Madrid (Spain). Therefore, the data controller of your personal data for purposes connected to the online sale of LOEWE products in Korea is currently Loewe, S.A. in Spain. However, as part of the project to reorganize the Loewe Group's online sales worldwide, it is planned that in the near future online sales will begin to be carried out by the Loewe subsidiaries present in each of the countries where the group operates. When this reorganization takes place, the data controller in relation to online sales in Korea will become LOEWE KOREA LTD. Such change will be announced well in advance on this website. However, at any time you may confirm which Loewe group entity is acting as data controller in respect of your transactions by referring to the purchase receipt or other equivalent proof, which shall indicate the full corporate name of the Loewe group entity responsible for the transaction and any other services associated with the transaction.
The Korean entity, LOEWE KOREA LTD, shall in all cases be the data controller for the processing of your personal data associated with any face-to-face transactions made by you at our retail stores located in Korea.
2. Categories of Personal Data processed, legal basis and purposes of the processingDepending on your interactions with us, the specific services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), the personal data concerning you collected and processed by Loewe may include: your family name, given name, e-mail address, postal address and telephone number, pictures of you (subject to your prior and explicit consent), your bank account details for the purposes of online sales, your past purchases, your purchase preferences and lifestyle interests, hobbies, profession/sector, anniversaries, navigation patterns as well as your connection logs. This personal data shall be collected and processed by means of your explicit consent, our legitimate interests, when required by the applicable laws or where it is necessary for the execution of your orders and the management of our commercial relationship (performance of a contract).
Your personal data shall be collected and processed by Loewe under the below mentioned legal bases in order fulfil the following purposes:
• Legitimate interest:
- to answer questions you may sent via the “Contact us“ form;
- to enable you to create a “Your account“ personal space and thereby purchase our products online;
- to ensure the security of your online transactions, to prevent fraud and payment defaults (see our Terms & Conditions for obtaining further information);
- to anonymize your personal data;
- to comply with our legal and regulatory obligations.
• Performance of a contract entered with you:
- to manage any orders that you may place online and the corresponding order deliveries as well as the applicable warranties or any queries raised by you due to the purchase of any of our products;
- to manage any requests or queries raised by you in our brick-and-mortar stores in connection to your transactions both via our website or our stores.
3. Recipients of the Personal DataGenerally, your personal data shall not be transferred or made accessible to any third party. Nevertheless, Loewe may disclose your personal to the following recipients:
• Service Providers: We may disclose your information to service providers we have retained (as processors) to perform services on our behalf, i.e. payment platforms and logistics companies. These service providers are contractually restricted from processing or disclosing your personal data except as necessary to perform services on Loewe's behalf or to comply with the applicable legal requirements; and
• Once the Korean entity becomes the data controller in connection with the online sales of LOEWE products in Korea, the Korean entity, as data controller, will also share information about your online purchases (e.g. date of purchase, products purchased, etc.) to LOEWE S.A. in Spain, so that LOEWE SA
can better target you with marketing communications based on your preferences, as further detailed in Loewe SA's Marketing Privacy Policy.
can manage your requests / queries at our stores worldwide in connection to transactions made by you in Korea.
• Finally, Loewe may disclose your personal data to third parties such as authorities or auditors if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defence of Loewe's rights.
4. International Transfers of Personal DataThe recipients of your personal data may be located abroad, including outside the European Economic Area. Any transfer of your personal data outside the European Economic Area shall only take place subject to the execution of the European Commission Contractual Clauses in accordance with the applicable data protection laws and regulations.
To obtain further information about how your personal data will be disclosed to overseas recipients, please contact us by writing to dataprivacy@loewe.com. You also have a right to contact us for more information about the safeguards implemented by Loewe to ensure the adequate protection of your personal information when this is transferred as mentioned above.
5. Your rightsIn accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable.
These rights may be exercised directly with Loewe by contacting us in the following link (selecting option “Privacy and Personal Data”), through the following e-mail address: clientservices_eu@loewe.com or by sending a letter by regular post to 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France. You may be asked for proof of identity. You also have the right to lodge a complaint before the relevant supervisory authority if you consider that the processing of your personal data infringes the applicable data protection laws (https://edpb.europa.eu/about-edpb/board/members_es).
6. Retention period of your DataLoewe will not retain your personal for longer than is necessary to fulfil the purposes for which such personal data is processed, or required or allowed by law.
Your personal data collected and processed under the “Contact us” section of the Site shall only be stored and processed throughout the duration of the management of your request. It shall be deleted thereafter.
Should you decide to create a client account, your identification personal data shall be kept for as long as your account is active and you do not close it. You may close your account at any time. Your request shall be taken into consideration immediately, or in case of any pending order, as soon as it shall have been executed in full. Should your account remain inactive for five (5) years, Loewe shall contact you to find out whether or not you wish to maintain your account. Should you not wish to maintain it, your account shall be closed and your personal shall be destroyed as soon as legally practicable.
The personal data concerning your orders shall in principle be kept by Loewe for a period of time that does not exceed the applicable statutory limitation periods. This personal data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this Data (i) shall be archived for accounting and evidential purposes for the abovementioned statutory limitation periods, or (ii) shall be destroyed if these periods have expired.
Your financial personal data shall be kept secure for the duration that is needed for the confirmation of your order and its payment and shall then be immediately destroyed. In case of a payment default, your Data shall be kept throughout the duration of the management of the incident, and thereafter for a period of three (3) to five (5) years depending on the seriousness of the incident.
7. Contact details of the data protection officer (DPO)Should you have any question about the collection and processing of your personal data by Loewe, please contact the data protection officer of Loewe by sending an e-mail to: dataprivacy@loewe.es.
8. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time. In such case, we will post the updated version on this Site.
We encourage you to periodically review this Privacy Policy so that you will duly informed about our privacy practices.
Register with Loewe and enjoy the advantages:
Free shipping and returns
Shipping 2–7 business days | Free online returns 14 days | Free exchange in store 30 days
Our packaging
All purchases made on loewe.com will arrive in our signature monochrome packaging. You can also add a personalised card on your gifts.
Hello, .
CEDIG ID {0}