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All purchases made at loewe.com will be gift wrapped in our signature packaging.
Every item is protected by a cotton cover bag or by branded tissue paper and put into our signature smoky white LOEWE box.
Larger ready-to-wear pieces are delicately wrapped and packaged in a special box to maintain their shape. Each item comes with a cotton cover and a hanger, if needed.
For gifts, you may add a personalised message to the recipient before finishing your order.
Spain: 2-4 business days
Rest of Europe: 2-5 business days
Check the international shipping lead times here here
How to returnFree returns are available within 14 days of your online order delivery date.
Simply call us and we will help you with your return.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.
Call us 10am - 7pm (GMT+1) Monday to Saturday
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
You can exchange your order within 60 days of your online purchase at any of our retail stores worldwide (except for department stores, outlets, wholesalers and franchises).
Simply check for a convenient option from our list of stores and their opening times here
Please ensure that you bring the delivery note included within your package with you to the store.
1- Contact
5- Purchase and secure payment
ContactShould you need any assistance, please get in touch.
Call us:
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
10am – 7pm (GMT +1) Monday to Saturday
Email us:
customerservice@loewe.com
Shipping methods
Deliveries are free of cost. Estimated delivery time by country/region:
Europe
Spain (Mainland and Balearic Islands): 2-4 business days.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 2-5 business days.
Asia, Middle East
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 2-7 business days
America, Oceania
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-6 business days
Africa
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-6 business days
We also offer the possibility to pick up your loewe.com order in the selected store of your choice. This service is always complimentary.
Check the full list of stores where this service is offered through this link.
You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order.
Collection yourself you need:
