Shipping and Returns

Free shipping and returns. Delivery timing:


Europe

Shipping country Estimated delivery time
Spain (Mainland and Balearic Islands) 1-2 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom. 1-3 business days

Asia, Middle East

Shipping country Estimated delivery time
Bahrain, Brunei, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macau, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE. 1-5 business days

America, Oceania

Shipping country Estimated delivery time
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America. 2-4 business days

Africa

Shipping country Estimated delivery time
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa. 2-4 business days


Packaging & Gifts

Packaging

You will receive your Loewe order in our extraordinary packaging. The items will come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in our signature smokey white gift box.

The Leather ready to wear pieces might arrive in a larger box in order to protect the quality of our raw materials.

Gifts

It is possible to include a Gift Message in the package, you can select this option at check out and write your personal message. There is no invoice with price included, only a delivery note in which the price is omitted in the parcel, so that you can send your purchase as a gift directly.

Exchanges and returns

You may exchange the items purchased from LOEWE’s online store within sixty (60) days at CASA LOEWE Omotesando or LOEWE Ginza stores with the delivery note provided with every purchase, the order confirmation email or the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged. .

Exchanges will not be accepted for items with a lower price of the product purchased online.

Exchanges will not be accepted in China or South Korea LOEWE retail stores, unless originally purchased there.

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to garantee the correct hygienic conditions. Depreciation could also be considered in this case.

Any other product purchased from the Loewe online store which has been customized or is part of special pre-order collections, is not subject to the Exchanges and Return policy.

Returns

If you would like to Return an item or items purchased from the Loewe online store, you may do so within fourteen (14) working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return.

In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:

-          The supply of goods manufactured according to customer specifications or which are clearly personalised.

-          The supply of goods whose return is not suitable on health or hygiene grounds.

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to garantee the correct hygienic conditions. Depreciation could also be considered in this case.

 Loewe will pay for the delivery cost of returning the item(s) to our Central Warehouse. All you have to do is contact our Customer Service and they will assist with the return.

03-6215-6116 Tel.

10:00 – 19:00 (UTC) Monday to Friday, excluding public holidays.

 

The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories.

Loewe will refund the amount paid (excluding any return delivery costs) to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 15 days.

Any product ordered from the Loewe’s online store which has been customized cannot be returned or refunded.

Loewe offline stores do not offer refunds on any product(s) acquired from the Loewe online store.