Shipping and returns


Free shipping and returns. Delivery timing:




Shipping country/region Estimated delivery time
Spain (Mainland and Balearic Islands) 2-7 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom. 2-8 business days




Asia, Middle East


Shipping country/region Estimated delivery time
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE. 2-7 business days




America, Oceania


Shipping country/region Estimated delivery time
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America. 2-6 business days






Shipping country/region Estimated delivery time
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa. 2-6 business days

Store Pick-up

Prefer store collection?

If it works better for you to pick up your online purchase in person, simply check for a convenient option from our list of participating stores and their opening times link..

Check the shipping table for information on lead times link..

Simply present your order confirmation at the store to collect.

Free online returns

Need to return it?

Free returns are available within 14 days of your online order delivery date.

Simply contact us and we will help you with your return.

Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.

03-6215-6116 Tel.

10:00 – 19:00 (UTC) Monday to Saturday, excluding public holidays.

Exchange in Store

You can visit one of our retail stores within 30 days after the date of purchase using the delivery note included in the package.

Exchanges cannot be done at outlets, franchises or department stores.