Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 2-5 business days.

Asia, Middle East

Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 2-7 business days

America, Oceania

Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-6 business days

Africa

Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-6 business days

We also offer the possibility to pick up your loewe.com order in the selected store of your choice. This service is always complimentary.

Check the full list of stores where this service is offered through this link.

You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order.

Collection yourself you need:

Order confirmation email
Government issued photo identification ID

We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.

Representative needs:

Order confirmation email
Purchaser´s government issued photo identification
Representative´s government issued photo identification
Authorization letter signed by the purchaser

Purchaser must inform the authorized person of the time frame of 15 days to collect the order from the moment that the email is sent to inform that the order is ready to collect. Purchaser must make sure the authorized person is aware of all the required documents he will need to bring to be able to collect the order.

If you do not collect your order: Your order will be available in-store for 15 days. If not collected, it will be sent back and your original method of payment will be refunded.

Reservation in store

You can request a product reservation in a selected store of your choice.

Check the full list where this service in offered through this link.

You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 48 hours from the moment the confirmation email is sent to complete your purchase in store.

After this 48 hour time frame, the reservation will expire.

All purchases made in store off products reserve through loewe.com are subject to the store terms and conditions of sale.

Packaging & Gifts

You will receive your LOEWE order in our extraordinary packaging. The items will come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in our signature smokey white gift box, except for those delivered using the Express Delivery service, available in Barcelona city area.

The Leather ready to wear pieces might arrive in a larger box in order to protect the quality of our raw materials.

Gifts

It is possible to include a Gift Message in the package, you can select this option at check out and write yourpersonal message. The is no invoice with price included, only a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.

Insurance

All LOEWE goods remain the property and responsibility of LOEWE until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Customer Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.

Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Customer Service Department, keeping all the LOEWE packaging in good order.

Should you wish to exchange or return your purchase from LOEWE’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns.

Purchase and secure payment

To purchase an item from LOEWE’s online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to...). The final step is the Secure Payment, where you will be able to select from various payment methods.

Loewe.com accepts different forms of payments depending on the country or region of the billing address. Including:

Visa/MasterCard/JCB
American Express (except from the limitations of Amex in certain countries or regions)
Maestro
Paypal
Sofort
Klarna

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.

The payment method Pay in [14] days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In some cases, after pressing the ‘Purchase’ button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your Visa card or MasterCard. This is the 3D Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Customer Service Team.

LOEWE credit coins or credit notes issued by our offline stores cannot be used to purchase articles from our online store.

Once payment has been received and your order has been confirmed, your order will automatically be sent to LOEWE for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through LOEWE’s online store.

You will receive an email with the confirmation and details of your order.

The prices of LOEWE products are shown in Euros, Pounds Sterling and US Dollars, Yens and the different local currencies of each country or region (except in Brunei, Ivory Coast, Croatia, Egypt, Jordan, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa), including taxes. We reserve the right to change the prices of the products on the www.loewe.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.

Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE and its customers. In the event of a dispute between LOEWE and one of its customers about a transaction carried out through the www.loewe.com website, all the data registered by LOEWE S.A will be considered as irrefutable proof of the transaction.

Stock availability

LOEWE cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, LOEWE will contact the customer within 48 hours after purchase to offer a solution.

Select your country or region

To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the top left-hand corner of the www.loewe.com webpage.

Exchanges and returns

You may exchange the items purchased from LOEWE’s online store within thirty (30) days at our offline stores (except for department stores, outlets, wholesalers and franchises) with the delivery note provided with every purchase, the order confirmation email or the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged.

Exchanges will not be accepted in Mainland China or South Korea LOEWE retail stores, unless originally purchased there

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case

Any other product purchased from the LOEWE online store which has been customized or is part of special pre-order collections, is not subject to the Exchanges and Return policy

Dice Charm bought through our online store cannot be returned unless returned as a full Set. Exchange in the store is possible following the terms described above

Returns

If you would like to Return an item or items purchased from the LOEWE online store, you may do so within 14 working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return.

In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:

The supply of goods manufactured according to customer specifications or which are clearly personalised
The supply of goods whose return is not suitable on health or hygiene grounds

In the case of Books or Stationary, the items must be returned in their original packaging, perfectly sealed and intact

LOEWE will pay for the delivery cost of returning the item(s) to our Central Warehouse. All you have to do is contact our Customer Service and they will assist with the return

By phone:

03-6215-6116

10am - 7pm (UTC) Monday to Sunday

The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories

LOEWE will refund the amount paid (excluding any return delivery costs) to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 14 days

Colour clash

Belted shorts in cotton

Elephant phone cover in calfskin for iPhone 12 Pro

Nano Balloon bag in nappa and calfskin

Small Puzzle bag in classic calfskin

Balloon trousers in cotton

Bunny bag in calfskin and shearling

Mini Flamenco clutch in nappa calfskin

Bunny key cardholder in grained calfskin

Flow Runner in lambskin

Paula's Ibiza original sunglasses

Flow Runner in lambskin

Flow runner in suede and polyester

Small Anagram Tote in classic calfskin

Elephant charm in classic calfskin

Small Shell Tote bag in calfskin

Mini Flamenco clutch in nappa calfskin

Elephant phone cover in calfskin for iPhone 12 Pro Max

Heel Duo bag in soft natural calfskin

Flamenco Ondas clutch bag in smooth calfskin

Anagram flap sneaker in canvas

Scarf in mohair

Medium Luscious Pea candle

AirPod Pro case in classic calfskin

Anagram Tote in classic calfskin

Flamenco clutch in nappa calfskin

Elephant Pouch in classic calfskin

Oversize V-neck sweater in cashmere

Nano Puzzle bag in classic calfskin

Cropped balloon trousers in cotton

Elephant Pouch in classic calfskin

Anagram flap sneaker in canvas

Elephant charm in classic calfskin

Small Puzzle bag in classic calfskin

Our packaging

Free online returns

Free exchange in store

Free shipping