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Inspired by botanical gardens and the apothecary’s craft, our first collection of eleven home fragrances distils the raw essenses of plants in a vegetable garden. Discover candles, scented wax candleholders, room sprays and room diffusers.
All purchases made at loewe.com will be gift wrapped in our signature packaging.
Every item is protected by a cotton cover bag or by branded tissue paper and put into our signature smoky white LOEWE box.
Larger ready-to-wear pieces are delicately wrapped and packaged in a special box to maintain their shape. Each item comes with a cotton cover and a hanger, if needed.
For gifts, you may add a personalised message to the recipient before finishing your order.
Japan: 2-7 business days
Check the international shipping lead times here here
How to returnFree returns are available within 14 days of your online order delivery date.
Simply call us and we will help you with your return.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.
Call us 10am - 7pm (UTC) Monday to Sunday
03-6215-6116
How to exchange to another size or colourYou can exchange your order within 30 days of your online purchase at any of our retail stores worldwide (except for department stores, outlets, wholesalers and franchises).
Simply check for a convenient option from our list of stores and their opening times here
Please ensure that you bring the delivery note included within your package with you to the store.
1- Contact
5- Purchase and secure payment
ContactShould you need any assistance, please get in touch.
Call us:
03-6215-6116
10am – 7pm (UTC) Monday to Sunday
Email us:
jpcontact@jp.loewe.com
Shipping methods
Deliveries are free of cost. Estimated delivery time by country/region:
Europe
Spain (Mainland and Balearic Islands): 2-4 business days.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 2-5 business days.
Asia, Middle East
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 2-7 business days
America, Oceania
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-6 business days
Africa
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-6 business days
Check the full list of stores where this service is offered through this link.
You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order.
Collection yourself you need:
We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.
Representative needs:
We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.
Purchaser must inform the authorized person of the time frame of 15 days to collect the order from the moment that the email is sent to inform that the order is ready to collect. Purchaser must make sure the authorized person is aware of all the required documents
