All purchases made at loewe.com will be gift wrapped in our signature packaging.
Every item is protected by a cotton cover bag or by branded tissue paper and put into our signature smoky white LOEWE box.
Larger ready-to-wear pieces are delicately wrapped and packaged in a special box to maintain their shape. Each item comes with a cotton cover and a hanger, if needed.
For gifts, you may add a personalised message to the recipient before finishing your order.
Japan: 2-7 business days
Check the international shipping lead times here hereHow to return
Free returns are available within 14 days of your online order delivery date.
Simply call us and we will help you with your return.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.
Call us 10am - 7pm (UTC) Monday to Sunday
03-6215-6116How to exchange to another size or colour
You can exchange your order within 60 days of your online purchase at any of our retail stores worldwide (except for department stores, outlets, wholesalers and franchises).
Simply check for a convenient option from our list of stores and their opening times here
Please ensure that you bring the delivery note included within your package with you to the store.
Should you need any assistance, please get in touch.
10am – 7pm (UTC) Monday to Sunday
Deliveries are free of cost. Estimated delivery time by country/region:
Spain (Mainland and Balearic Islands): 2-4 business days.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 2-5 business days.
Asia, Middle East
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 2-7 business days
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-6 business days
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-6 business days
Check the full list of stores where this service is offered through this link.
You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order.
Collection yourself you need:
We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.