EUROPE 

2-6 business days

Spain (Mainland and Balearic Islands)

2-7 business days

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom.

ASIA, MIDDLE EAST 

2-7 business days  

Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan Region, Thailand, UAE.

AMERICA, OCEANIA 

2-6 business days

Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.

AFRICA 

2-6 business days

Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.

If it works better for you to pick up your online purchase in person, simply check for a convenient option from our list of participating stores and their opening times link.

Check the shipping table for information on lead times.

Once the parcel arrives to the store, you have 14 day to pick up. Simply present your order confirmation and your photo ID at the store to collect.

Free returns are available within 14 days of your online order delivery date.

Simply contact us and we will help you with your return.

Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.

If you paid by cash on delivery, you will receive an email from Wellnet Co., Ltd., our refund processing agency, with instructions on processing your refund. You will need to follow the instructions in the email to process your refund on the website provided by Wellnet Co., Ltd.

You can exchange items purchased from loewe.com within 30 days at Casa Loewe Omotesando or LOEWE Namiki. You will need to show the delivery note provided with every purchase or the official invoice for your online purchase. The item(s) must be in their original condition, with original packaging and corresponding accessories.

All items purchased as a gift are gift-wrapped on a complimentary basis and include a personalised note that you specify when confirming your purchase.

Gifts are shipped in brand-free boxing and no price is included in the delivery documentation.