Shipping and Returns

Free shipping and returns. Delivery timing:


Shipping country Estimated delivery time
Spain (Mainland and Balearic Islands) 1-2 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom. 1-3 business days

Asia, Middle East

Shipping country Estimated delivery time
Bahrain, Brunei, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macau, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, UAE. 1-5 business days

America, Oceania

Shipping country Estimated delivery time
Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America. 2-4 business days


Shipping country Estimated delivery time
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa. 2-4 business days

Store Pick-up

Select a store to pick up your purchase. Refer to the above table for lead time information by country.

Service available in:

Serrano, 34 - 28001 Madrid

LOEWE Valencia
Marqués de Dos Aguas, 7 - 46002 Valencia

United Kingdom
LOEWE Mount Street
125, Mount Street W1K 3NS London

LOEWE Montaigne
46, Avenue Montaigne 75008 Paris

LOEWE Piazza Di Spagna
Piazza Di Spagna, 88 - 00187, Rome

Free Online Returns

You can return your purchase in fourteen days since the delivery date.

All items must be in perfect conditions and include the original packaging. All you have to do is contact our Customer Service and they will assist with the return.

English +44 2 074 991 284
French +33 (0) 1 56 43 46 20

9:00 – 20:00 (GMT +1) Monday to Saturday

Please note that personalised items are not refundable, not exchangeable.

Exchange in Store

You can visit one of our retail stores within 60 days after the date of purchase using the delivery note included in the package.

Exchanges cannot be done at outlets, franchises or department stores.


If the order is a gift, it can be exchanged in our retail stores within 60 days after purchase.

View complete policy.