By filling in this form, you agree that your data will be used by Loewe SA, as data controller, to send you information, about our offers, news and events (newsletters, invitations and other publications) as well as for statistical purposes and for the management and optimisation of the customer relationship.
You also agree that Loewe SA, will be able to collect information provided by you for event management purposes. This information can include images, videos and/or audios taken during the events, and can be eventually published and/or shared with third parties in the context of the event.
You may exercise your rights to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to data processing, as well as to withdraw your consent, by contacting us in the following link Contact us. You may be asked for proof of identity.
For more information about how we protect your personal data, please read our Privacy Policy.
This privacy policy applies to sales made and services provided through both LOEWE's e-commerce platforms (including this website) and physical stores.
Currently, the entity operating the online sales of LOEWE products in Korea is Loewe, S.A. in Spain. Loewe is an entity registered within the Mercantile Registry of Madrid under Book 335, Section 194, Page M-6657, and fiscal code NIF A-28003861 with its registered office located at: C/ Goya 4 28001 Madrid (Spain). Therefore, the data controller of your personal data for purposes connected to the online sale of LOEWE products in Korea is currently Loewe, S.A. in Spain. However, as part of the project to reorganize the Loewe Group's online sales worldwide, it is planned that in the near future online sales will begin to be carried out by the Loewe subsidiaries present in each of the countries where the group operates. When this reorganization takes place, the data controller in relation to online sales in Korea will become LOEWE KOREA LTD. Such change will be announced well in advance on this website. However, at any time you may confirm which Loewe group entity is acting as data controller in respect of your transactions by referring to the purchase receipt or other equivalent proof, which shall indicate the full corporate name of the Loewe group entity responsible for the transaction and any other services associated with the transaction.
The Korean entity, LOEWE KOREA LTD, shall in all cases be the data controller for the processing of your personal data associated with any face-to-face transactions made by you at our retail stores located in Korea.
Depending on your interactions with us, the specific services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), the personal data concerning you collected and processed by Loewe may include: your family name, given name, e-mail address, postal address and telephone number, pictures of you (subject to your prior and explicit consent), your bank account details for the purposes of online sales, your past purchases, your purchase preferences and lifestyle interests, hobbies, profession/sector, anniversaries, navigation patterns as well as your connection logs. This personal data shall be collected and processed by means of your explicit consent, our legitimate interests, when required by the applicable laws or where it is necessary for the execution of your orders and the management of our commercial relationship (performance of a contract).
Your personal data shall be collected and processed by Loewe under the below mentioned legal bases in order fulfil the following purposes:
• Legitimate interest:
- to answer questions you may sent via the “Contact us“ form;
- to enable you to create a “Your account“ personal space and thereby purchase our products online;
- to ensure the security of your online transactions, to prevent fraud and payment defaults (see our Terms & Conditions for obtaining further information);
- to anonymize your personal data;
- to comply with our legal and regulatory obligations.
• Performance of a contract entered with you:
- to manage any orders that you may place online and the corresponding order deliveries as well as the applicable warranties or any queries raised by you due to the purchase of any of our products;
- to manage any requests or queries raised by you in our brick-and-mortar stores in connection to your transactions both via our website or our stores.
Generally, your personal data shall not be transferred or made accessible to any third party. Nevertheless, Loewe may disclose your personal to the following recipients:
• Service Providers: We may disclose your information to service providers we have retained (as processors) to perform services on our behalf, i.e. payment platforms and logistics companies. These service providers are contractually restricted from processing or disclosing your personal data except as necessary to perform services on Loewe's behalf or to comply with the applicable legal requirements; and
• Once the Korean entity becomes the data controller in connection with the online sales of LOEWE products in Korea, the Korean entity, as data controller, will also share information about your online purchases (e.g. date of purchase, products purchased, etc.) to LOEWE S.A. in Spain, so that LOEWE SA
can better target you with marketing communications based on your preferences, as further detailed in Loewe SA's Marketing Privacy Policy.
can manage your requests / queries at our stores worldwide in connection to transactions made by you in Korea.
• Finally, Loewe may disclose your personal data to third parties such as authorities or auditors if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defence of Loewe's rights.
The recipients of your personal data may be located abroad, including outside the European Economic Area. Any transfer of your personal data outside the European Economic Area shall only take place subject to the execution of the European Commission Contractual Clauses in accordance with the applicable data protection laws and regulations.
To obtain further information about how your personal data will be disclosed to overseas recipients, please contact us by writing to dataprivacy@loewe.com. You also have a right to contact us for more information about the safeguards implemented by Loewe to ensure the adequate protection of your personal information when this is transferred as mentioned above.
In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable.
These rights may be exercised directly with Loewe by contacting us in the following link (selecting option “Privacy and Personal Data”), through the following e-mail address: clientservices@hk.loewe.com or by sending a letter by regular post to 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France. You may be asked for proof of identity. You also have the right to lodge a complaint before the relevant supervisory authority if you consider that the processing of your personal data infringes the applicable data protection laws (https://edpb.europa.eu/about-edpb/board/members_es).
Loewe will not retain your personal for longer than is necessary to fulfil the purposes for which such personal data is processed, or required or allowed by law.
Your personal data collected and processed under the “Contact us” section of the Site shall only be stored and processed throughout the duration of the management of your request. It shall be deleted thereafter.
Should you decide to create a client account, your identification personal data shall be kept for as long as your account is active and you do not close it. You may close your account at any time. Your request shall be taken into consideration immediately, or in case of any pending order, as soon as it shall have been executed in full. Should your account remain inactive for five (5) years, Loewe shall contact you to find out whether or not you wish to maintain your account. Should you not wish to maintain it, your account shall be closed and your personal shall be destroyed as soon as legally practicable.
The personal data concerning your orders shall in principle be kept by Loewe for a period of time that does not exceed the applicable statutory limitation periods. This personal data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this Data (i) shall be archived for accounting and evidential purposes for the abovementioned statutory limitation periods, or (ii) shall be destroyed if these periods have expired.
Your financial personal data shall be kept secure for the duration that is needed for the confirmation of your order and its payment and shall then be immediately destroyed. In case of a payment default, your Data shall be kept throughout the duration of the management of the incident, and thereafter for a period of three (3) to five (5) years depending on the seriousness of the incident.
Should you have any question about the collection and processing of your personal data by Loewe, please contact the data protection officer of Loewe by sending an e-mail to: dataprivacy@loewe.es.
We may update this Privacy Policy from time to time. In such case, we will post the updated version on this Site.
We encourage you to periodically review this Privacy Policy so that you will duly informed about our privacy practices.
The data controller of the personal data collected and processed through the website www.loewe.com com (the “Site”) for the purposes described below is by Loewe S.A. (hereinafter “Loewe”). This Privacy Policy shall also apply to the sales conducted and the services rendered through our e-commerce platforms and shops.
Loewe is an entity registered within the Mercantile Registry of Madrid under Book 335, Section 194, Page M-6657, and fiscal code NIF A-28003861 with its registered office located at: C/ Goya 4 28001 Madrid (Spain).
Depending on the specific services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), the personal data concerning you collected and processed by Loewe may include: your family name, given name, e-mail address, postal address and telephone number, pictures of you (subject to your prior and explicit consent), your bank account details for the purposes of online sales, your past purchases, your purchase preferences and lifestyle interests, hobbies, profession/sector, anniversaries, navigation patterns as well as your connection logs. This personal data shall be collected and processed by means of your explicit consent, our legitimate interests, when required by the applicable laws or where it is necessary for the execution of your orders and the management of our commercial relationship (performance of a contract).
- to manage and optimise the customer relationship with you; and
- to anonymize your personal data and make statistics
- to manage your participation in promotional contests and other Loewe promotional events, as detailed on a case-by-case basis, subject to the relevant specific terms and conditions.
• Your prior and explicit consent:
-during the creation of your Loewe user account, your subscription to our newsletter or by means of our CRM cards, we may request your explicit consent to create a profile based on (1) your purchase history information, as received from the relevant local LOEWE merchant (recent purchases, date of purchase, etc.), and (2) your preferences, including the use and/or combination of our Social Media Partners external databases and tools in order to manage and improve your experience as a customer and/or to offer more personalized advertising, using the categories of data mentioned above and your consumption preferences. The use and/or combination of our Social Media Partners external databases and tools intended to carry out segmented and customized marketing activities allows us to have a more detailed knowledge about your preferences in order to offer you individualized, customized and accurate advertising according to your specific product interests and your consumption habits. You can obtain further information about the tools used by our Social Media Partners to create a profile based on your preferences and offer you more personalized advertisement through:
- https://support.google.com/adspolicy/answer/143465
- https://support.google.com/google-ads/answer/2453998?hl=en
- https://www.facebook.com/business/learn/facebook-ads-reach-existing-customers
- https://www.facebook.com/business/learn/facebook-ads-pixel
- we will request your prior and explicit consent to send you information through electronic and/or traditional means (i.e. email, phone, traditional post) about our offers, news and events (including newsletters, invitations and other publications).
Generally, your personal data shall not be transferred or made accessible to any third party. Nevertheless, Loewe may disclose your personal data to the following recipients:
• Service Providers: We may disclose your information to service providers we have retained (as processors) to perform services on our behalf, i.e. marketing agencies. These service providers are contractually restricted from processing or disclosing your personal data except as necessary to perform services on Loewe's behalf or to comply with the applicable legal requirements; and
• Social Media Partners: Subject to your explicit consent, Loewe may disclose your personal data to social media partners like Facebook, Google or Amazon to create a profile based on your preferences including the use and/or combination of external sources in order to manage the user's experience and/or to offer you more personalized advertising, using the categories of data mentioned above and your consumption preferences. The use and/or combination of our Social Media Partners external databases and tools intended to carry out segmented and customized marketing activities allows us to have a more detailed knowledge about your preferences in order to offer you individualized, customized and accurate advertising according to your specific product interests and your consumption habits. These social media partners generally operate as independent data controllers, and are responsible for their own compliance with the applicable data protection laws. You should refer to their respective privacy notices for more information on how they process personal data. You can obtain further information about the tools used by our Social Media Partners to create a profile based on your preferences in section 2 of the present Privacy Policy.
Finally, Loewe may disclose your personal data to third parties if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defence of Loewe's rights.
You can also object to the use of your Data to build up your client profile; in this case you will no longer benefit from customised advertisement, offers and services. Moreover, you entitled to withdraw your consent in respect to the delivery of marketing materials and advertisement through electronic means and the creation profile based on your preferences including the use and/or combination of external sources.
These rights may be exercised directly with Loewe by contacting us in the following link (selecting option “Privacy and Personal Data”), through the following e-mail address: (customerservice@loewe.es)or by sending a letter by regular post to 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France. You may be asked for proof of identity.
Moreover, you may request at any time that we stop sending you information about our offers, news and events by using the hypertext link earmarked for that purpose in each e-mail that we send you. You can also contact us by regular post by writing to 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France.
You also have the right to lodge a complaint before the relevant supervisory authority if you consider that the processing of your personal data infringes the applicable data protection laws (https://edpb.europa.eu/about-edpb/board/members_es).
The personal data used for the purpose of sending you information concerning the offers, news and events of our Maison shall be kept for a period of five (5) years as of the date on which it was collected or as of your last contact with Loewe. Upon expiry of this timescale, Loewe may get in touch with you to find out whether you wish to continue to receive information about our offers, news and events. Your Data shall be destroyed within a maximum of one (1) month following any request on your part to unsubscribe.
The connection logs that are collected, subject to your consent, using the cookies and other tracers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed twelve (12) months. For more details, see our Cookies Policy.
Finally, Loewe has taken all steps required under the applicable laws and regulations to ensure the safety of your personal data.
Should you have any question about the collection and processing of your personal data by Loewe, please contact the data protection officer of Loewe by sending an e-mail to: dataprivacy@loewe.es
We may update this Privacy Policy from time to time. In such case, we will post the updated version on this Site
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Free shipping & returns
Contact us
Free returns are available within 14 days of your online order delivery date.
Simply go to My Account or click here.
Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.
You can visit one of our retail stores within 30 days after the date of purchase using the delivery note included in the package.
Exchanges cannot be made at franchise stores, outlets or department stores.
Select a LOEWE store to collect your order.
You can see the complete list of stores where this service is available here.
2-7 business days
Check the international shipping lead times here
Simply enter on My Account or click here.
You can exchange your order within within 30 days at our offline stores (except for department stores, outlets, wholesalers and franchises) within the same country of purchase.
Simply check for a convenient option from our list of stores and their opening times here
Please ensure that you bring the delivery note included within your package with you to the store. Exchanges are not available in South Korea retail stores.
LOEWE´s Client Service team will be pleased to assist you with any queries.
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Scent of Marihuana body lotion
This product is available exclusively at selected stores. Please refer to the country/region below to find your nearest stockist. Kindly note that availability is not guaranteed.
Body lotion infused with the Scent of Marihuana essence, a herbal, woody fragrance that evokes the soothing aroma of the sativa herb.
Colour
Dark Green