常见问题
Order
How do I make a purchase on loewe.com?
To purchase an item from LOEWE’s online store, simply select “ADD TO BASKET” on the product page, and then click on “CHECKOUT” to finalise your purchase. You will be directed to our secure checkout area where you can choose a delivery address and, if different, a billing address. The final step is the Secure Payment, where you will be able to select from various payment methods.
Can I purchase as a guest without creating an account?
In most cases you can shop as a guest, without creating an online account. During checkout, you will have the opportunity to create an account.
Which payment methods can I use?
Loewe.com accepts different forms of payment, depending on the country or region of the billing address, including:
Credit/debit cards: Credit/debit cards: Visa, Mastercard, American Express (with some regional exceptions), Maestro, Diners, Discover, JCB and UnionPay.
Alternative payment methods: PayPal, Klarna, Sofort and Apple Pay.
To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the bottom left-hand corner of the www.loewe.com webpage.
Credit/debit cards: Credit/debit cards: Visa, Mastercard, American Express (with some regional exceptions), Maestro, Diners, Discover, JCB and UnionPay.
Alternative payment methods: PayPal, Klarna, Sofort and Apple Pay.
To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the bottom left-hand corner of the www.loewe.com webpage.
When will my credit/debit card be charged?
As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. An immediate capture of the funds will follow.
Is my payment secure?
For payments made through www.loewe.com, online checks will be made directly with the relevant financial institutions.
To ensure the security of transactions, LOEWE carries out processing for the purposes of risk assessment and fraud prevention on the internet. In addition, to guarantee the security of the transactions, we carry out controls requesting additional information.
We reserve the right to cancel transactions if necessary, and any order, if the requested information is not provided accordingly.
To ensure the security of transactions, LOEWE carries out processing for the purposes of risk assessment and fraud prevention on the internet. In addition, to guarantee the security of the transactions, we carry out controls requesting additional information.
We reserve the right to cancel transactions if necessary, and any order, if the requested information is not provided accordingly.
How can I request my invoice?
To receive your invoice, please contact our Client Services team.
Can I amend my address or shipping method after placing an order?
For security reasons, it is not possible to change the delivery or billing address, or the shipping method once an order has been placed.
Can I cancel an order after payment?
According to our terms and conditions, once an order has been placed, we are unable to change or cancel it.
How do I know my LOEWE ready-to-wear size?
LOEWE women's clothing is labelled with French sizes (FR). LOEWE men's clothing is labelled with Italian sizes (IT). Please refer to the Size Guide (under the size table) available on the product page, to find the equivalent size for your country or region.
How do I know my LOEWE shoes size?
LOEWE shoes are labelled with European sizes (EU). Please refer to the Size Guide (under the size table) on the product page, to find the equivalent size for your country or region.
How do I know my LOEWE x On product size?
LOEWE x On shoes are labelled with European sizing. Please refer to the Size Guide (under the size table) on the product page, to find the equivalent size for your country or region.
Please note that LOEWE x On sizing differs to the main LOEWE collections.
Please note that LOEWE x On sizing differs to the main LOEWE collections.
How do I know my LOEWE ring or bracelet size?
To find your ring size, measure the inside diameter of a ring that fits you well, and refer to the Size Guide (under the size table) on the product page.
To find your bracelet size, refer to the Size Guide (under the size table) on the product page.
To find your bracelet size, refer to the Size Guide (under the size table) on the product page.
How do I know my LOEWE belt size?
LOEWE belts use European sizing (EU). Please refer to the Size Guide (under the size table) on the product page. The length in centimeters is measured from the buckle to the middle hole. Please note, additional holes are spaced at 2.5cm intervals to allow for a closer or looser fit.
Shipping
How can I track the shipment of my order?
Log into My Account or
check the tracking number you will find in your shipping confirmation
email. Please note that during non-working days this information may
remain unchanged.
Do you offer express delivery?
Our standard delivery service is express, but we do not offer 24hr
delivery. You can check the estimated delivery for your country or
region here.
Please note that any orders placed after 13:00 CET (GMT +1) on Friday and during Saturday and Sunday will be dispatched on the following Monday. Spanish national holidays, and local public holidays, may cause delays in deliveries.
Deliveries are made between 08.00-19.00 and could require a signature to ensure safe delivery of your order.
Please note that any orders placed after 13:00 CET (GMT +1) on Friday and during Saturday and Sunday will be dispatched on the following Monday. Spanish national holidays, and local public holidays, may cause delays in deliveries.
Deliveries are made between 08.00-19.00 and could require a signature to ensure safe delivery of your order.
Can I pick up my order at a LOEWE store?
Yes, we offer a Click & Collect service at selected LOEWE stores. You
can collect from store when you receive an email notification from LOEWE
that your item is ready. We will keep it for 14 days. If you have more
than one item in your order, please wait for confirmation of all
items.
You can find the list of stores with in-store collection here.
You can find the list of stores with in-store collection here.
What are your delivery charges?
All online orders are delivered free of charge.
Can I pick up my LOEWE order from a drop point?
For security reasons, we avoid offering drop points.
Is a signature required upon delivery of my order?
In some countries or regions a signature will be required upon delivery.
What LOEWE packaging will my order arrive in?
All purchases made at loewe.com will be gift-wrapped in our signature
packaging. Every item is protected by a cotton cover bag or by branded
tissue paper and put into our signature smoky white LOEWE box, carefully
knotted with ribbon around it.
We also have exclusive packaging collections at special times of the year. Please check the product page for the packaging available at the time of purchase.
No reference to LOEWE is made on the outer boxes for security reasons.
We also have exclusive packaging collections at special times of the year. Please check the product page for the packaging available at the time of purchase.
No reference to LOEWE is made on the outer boxes for security reasons.
Is there any gift-wrapping option on loewe.com?
LOEWE considers all orders as potential gifts, presented with signature
packaging. You can also include a personalised note when confirming your
purchase. We do not include any price documents in the package.
Is the estimated delivery time a certain date?
We offer an estimated delivery time during the check-out process that is an approximate date.
Please note that the certain date promise from the courier agency will only be shared once the
order has been shipped from our warehouse.
Return & Exchange
How can I return my online order?
Simply go to My Account on
loewe.com or click
here.
You will be able to download the returns label and select a courier collection as well as receiving a confirmation email with the instructions on how to prepare the package.
Once your return arrives at one of our warehouses and has been inspected, we’ll initiate your refund.
You will be able to download the returns label and select a courier collection as well as receiving a confirmation email with the instructions on how to prepare the package.
Once your return arrives at one of our warehouses and has been inspected, we’ll initiate your refund.
How many days do I have to return my online order?
Free returns are available within 14 days of your online order delivery date.
Check that the item is in perfect condition and returned in its
original packaging, along with any accessories.
Are there any restrictions on returns?
Unique items, created specifically for you, can only be returned if there
is a manufacturing defect. In the case of perfumes, the items must be
returned in their original packaging, perfectly sealed and intact to
ensure proper hygienic conditions. Depreciation could also be considered
in this case.
Returns are only possible from the same country of delivery.
Returns are only possible from the same country of delivery.
Can I return my online order in store?
You can return your online order in a LOEWE store within the country or
region where the product was delivered (except for department stores,
outlets, wholesalers and franchises). Once a return has been received and
inspected, a refund will be made within 15 days from the date of arrival
at the LOEWE warehouse.
You can find the type of store in our store finder.
You can find the type of store in our store finder.
How much time will my refund take?
Timings vary according to the payment method. Once a return has been
received and inspected, a refund will be made within 15 days from the date
of arrival at the warehouse.
Can I get a refund from a purchase made in store?
Refunds are only allowed for purchases made on
loewe.com.
Can I exchange my online order in store?
You can exchange items purchased from loewe.com within 30 days at a LOEWE
store (except for department stores, outlets, wholesalers and franchises).
You will need to show the delivery note provided with every purchase or
the official invoice for your online purchase. The item(s) must be in
their original condition, with original packaging and corresponding
accessories.
You can find the type of store in our store finder.
You can find the type of store in our store finder.
Are there exchange limitations for products purchased online?
Orders must be exchanged in the same country that your order was
delivered. Exchanges cannot be made at outlets, franchises or department
stores. A product is exchanged for one of equal or higher value.
Can I exchange a purchase made in store?
You can exchange items purchased in a LOEWE store within 30 days at our
stores (except for department stores, outlets, wholesalers and
franchises). You must show the original receipt provided with every
purchase. The item(s) must be in their original condition.
LOEWE stores within department stores are subject to the terms and conditions of the department store; you can find the type of store in our store finder.
LOEWE stores within department stores are subject to the terms and conditions of the department store; you can find the type of store in our store finder.
Are there any limitations for the exchange?
We accept exchanges within the country or region of purchase. Exotics must
be exchanged at the store they were purchased in.
LOEWE stores within department stores are subject to the terms and conditions as the department store; you can find the type of store in our store finder.
LOEWE stores within department stores are subject to the terms and conditions as the department store; you can find the type of store in our store finder.
360 Experience
What is an e-reservation?
An e-reservation allows you to request a product on loewe.com that will be reserved for you in a store of your choice. You make the payment when you go to pick it up. You will have the opportunity to see it in person, try it on and combine it with other products available in store.
What products are available using e-reservations?
A large selection of products on loewe.com offer the option to reserve in store. Click on the 'Find and Reserve in Store' button, on the product pages to locate your product and choose a store.
You can consult the complete list of stores that offer this service here.
You can consult the complete list of stores that offer this service here.
How can I make an e-reservation?
Click on 'Find and Reserve in Store' on the product pages to locate your product and choose a store. You will receive a confirmation email when your e-reservation is ready for in-store collection. Please visit your selected store within 48 hours of receiving this email, indicating to store staff that you have an online booking.
Please note that after 48 hours the e-reservation will expire.
Please note that after 48 hours the e-reservation will expire.
How can I book an appointment?
Click here and choose your preferred store and time. We also offer a virtual appointment if you are not able to visit a LOEWE store.
How can I check stock availability in store?
On the relevant product page click on 'Find and Reserve in Store' to see availability at your closest store.
Can I be notified when a product is back in stock on loewe.com?
Yes, you can subscribe to the "Notify me when available" field on the product page, and we will notify you if the item comes back in stock. Please note that this will not reserve the product for you.
My Account
What are the benefits of creating an online account?
Register on LOEWE and you can enjoy:
Creating a Wishlist to save your favourite items.
Faster checkout.
Managing your orders and returns.
Reserving products online to buy in store.
Creating a Wishlist to save your favourite items.
Faster checkout.
Managing your orders and returns.
Reserving products online to buy in store.
What information can I access in My Account?
In My Account you can see a
list of your orders and reservations with updated status. You can find
returns management, labels and status information and keep track of your
Wishlist with your favourite products. You can also manage your saved
delivery addresses, which you can update at any time.
Can I make changes to My Account online?
You can update and modify your account information, except email address. Simply log in to
My Account at loewe.com,
where you can change your details.
How can I reset the my account password?
Click on 'Account' on the top right hand side of
loewe.com, and click on the message 'Forgot your Password?'. You should receive
an email to complete the process. If you have any problems, please
contact our
Client Service team.
Care & Repair
How can I maintain my LOEWE product?
You can find a specific Care Guide on each product page. You can find recommendations by material here.
To maintain and conserve your LOEWE item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Avoid contact with water, oils, perfumes, or cosmetics. If your LOEWE item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and allow to dry at room temperature.
To maintain and conserve your LOEWE item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Avoid contact with water, oils, perfumes, or cosmetics. If your LOEWE item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and allow to dry at room temperature.
Can I request maintenance of my leather products in store?
In some stores your bags and small leather goods can receive a surface maintenance service. Belts, shoes and ready-to-wear are excluded from this service.
What is the guarantee of a LOEWE product?
If an article is faulty, LOEWE will, as according to local legislation, repair, replace, reduce the price, or terminate the contract. These procedures will be free of charge for the consumer and user. LOEWE will address non-conformities within a period of 2 years after the date of purchase.
In the case that a quality issue is detected in another country of purchase, we will honour the Terms and Conditions of the country of purchase. Any necessary quality exchange must be for an item of equal or higher cost. If you exchange for an item having a higher price, you will pay the price difference.
In the case that a quality issue is detected in another country of purchase, we will honour the Terms and Conditions of the country of purchase. Any necessary quality exchange must be for an item of equal or higher cost. If you exchange for an item having a higher price, you will pay the price difference.
How can I get information about LOEWE after-sales services?
You can visit your nearest store or contact our LOEWE’s Client Service team, who will be pleased to assist you with any cleaning or repair related queries.
+34 911538181
