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            LOEWE

            Terms & Conditions

            1. Contact

            Should you need any assistance, please get in touch.

            Call us:

            English +44 2 074 991 284

            Spanish +34 91 153 81 81

            French +33 (0) 1 56 43 46 20

            10am – 7pm (GMT +1) Monday to Saturday.Email us: clientservices_eu@loewe.com

            2. Shipping methods

            Deliveries are free of cost. Estimated delivery time by country/region:

            Europe

            Shipping country/region
            Spain (Mainland and Balearic Islands)
            Estimated delivery time
            2-6 business days
            Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom.
            2-7 business days

            Asia, Middle East

            Shipping country/region
            Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan Region, Thailand, UAE.
            Estimated delivery time
            2-7 business days

            America, Oceania

            Shipping country/region
            Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.
            Estimated delivery time
            2-7 business days

            Africa

            Shipping country/region
            Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.
            Estimated delivery time
            2-7 business days

            Please note that any order made after 1pm (GMT +1) on Friday and throughout Saturday and Sunday will be dispatched for delivery on the Monday of the following week. Spanish national holidays, local public holidays in Madrid and bank holidays in the shipping destination countries can also lead to delays in deliveries.

            In order to guarantee security and speed, all orders are shipped using high quality courier services. Once your order has been dispatched, you will receive a tracking number and a direct link by email that will allow you to check the status of your order and follow its progress at the courier´s website.

            Deliveries are made between 8am and 7pm and could require a signature to ensure safe and secure delivery of your order. The estimated delivery time is approximate, it does not guarantee delivery on the date indicated.

            Please note that we do not ship our Perfumes to the United States or to Channel Islands in United Kingdom

            The LOEWE online store operates in the above mentioned regions and countries/regions:

            Multiple addresses

            We are happy to deliver your goods to a location other than your billing address within these countries/regions:

            • Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
            • Asia and Middle East: Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan Region, Thailand, UAE.
            • America and Oceanía: Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.
            • Africa: Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.

            Collect in store

            We also offer the possibility to pick up your loewe.com order in the selected store of your choice. This service is always complimentary.

            Check the full list of stores where this service is offered through this link.

            You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order.

            Collection yourself you need:

            • Order confirmation email
            • Government issued photo identification ID We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.

            Representative needs:

            • Order confirmation email
            • Purchaser´s government issued photo identification
            • Representative´s government issued photo identification
            • Authorization letter signed by the purchaser

            We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.

            Purchaser must inform the authorized person of the time frame of 15 days to collect the order from the moment that the email is sent to inform that the order is ready to collect. Purchaser must make sure the authorized person is aware of all the required documents he will need to bring to be able to collect the order.

            If you do not collect your order: Your order will be available in-store for 15 days. If not collected, it will be sent back and your original method of payment will be refunded.

            3. Reservation in store

            You can request a product reservation in a selected store of your choice. You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store within 48 hours from the moment the confirmation email is sent to complete your purchase in store. After this 48 hour time frame, the reservation will expire. All purchases made in store off products reserve through loewe.com are subject to the store terms and conditions of sale.

            4. Packaging & gifts

            You will receive your LOEWE order in our extraordinary packaging. The items will come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in our signature smokey white gift box.

            The Leather ready to wear pieces might arrive in a larger box in order to protect the quality of our raw materials.

            Gifts: It is possible to include a Gift Message in the package, you can select this option at check out and write your personal message.

            Insurance: All LOEWE goods remain the property and responsibility of LOEWE until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery.

            5. Purchase and secure payment

            To purchase an item from LOEWE’s online store, simply select "Add to Shopping Bag" on the product page, and then click on the "Purchase" button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to...). The final step is the Secure Payment, where you will be able to select from various payment methods.

            Loewe.com accepts different forms of payments depending on the country/region of the billing address. Including:

            Credit/debit cards:

            - Visa

            - MasterCard

            - American Express (except from the limitations of Amex in certain countries)

            - Maestro

            - Diners

            - Discover

            - JCB

            - UnionPay

            Alternative payment methods:

            - Paypal

            - Klarna

            - Sofort

            - Apple Pay

            In some cases, after pressing the “Purchase” button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your card. This is the 3D Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Client Service Team.

            LOEWE credit coins or credit notes issued by our offline stores cannot be used to purchase articles from our online store.

            Once payment has been received and your order has been confirmed, your order will automatically be sent to LOEWE for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through LOEWE’s online store.

            You will receive an email with the confirmation and details of your order.

            For payments made through www.loewe.com, online checks will be made directly with the relevant financial institutions. To ensure the security of transactions, Loewe carries out processing for the purposes of risk assessment and fraud prevention on the internet. We reserve the right to cancel transactions if necessary.

            In addition, to guarantee the security of the transactions, we carry out controls requesting additional information. We reserve the right to cancel any order if the requested information is not provided accordingly.

            The prices of LOEWE products are shown in Euros including taxes. We reserve the right to change the prices of the products on the www.loewe.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.


            Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE and its customers. In the event of a dispute between LOEWE and one of its customers about a transaction carried out through the www.loewe.com website, all the data registered by LOEWE HERMANOS S.A will be considered as irrefutable proof of the transaction.

            Orders are specifically for individual consumers, for their personal use or gifts, and not for resale or any commercial activity. We reserve the right to cancel orders where there are objective indications of commercial activity.

            In exceptional and duly justified circumstances, we may impose temporary and proportionate maximum limits on the quantity of items that can be purchased per customer in order to ensure fair access and maintain product availability – for example, in the case of exclusive or limited collections.

            We reserve the right to refuse or cancel any orders or transactions that do not comply with these terms. In that case, the purchaser will be notified and any amount paid will be refunded immediately.

            6. Exchanges and returns

            You may exchange the items purchased from LOEWE's online store within thirty (30) days at our offline stores within the same country of purchase.

            Free returns are available within 14 days of your online order delivery date. Returns are only accepted in the same country of the online purchase. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return.

            LOEWE will address non-conformities within a period of 2 years after the date of purchase.

            7. Care and repair guide

            You will find a specific Care Guide by type of product on each product page. To maintain and conserve your LOEWE item in its best condition, avoid prolonged and direct exposure to sources of light and heat.

            After-sales service: LOEWE's Client Service team will be pleased to assist you with any queries. Consumer goods guarantee: If an article is faulty, LOEWE will, as appropriate, repair, replace, reduce the price or terminate the contract. LOEWE will address non-conformities within a period of 2 years after the date of purchase.

            For more information about your rights in a specific country, scan the QR code below or consult LOEWE:

            Annex I of COMMISSION IMPLEMENTING REGULATION (EU) 2025/1960 of 25 September 2025.




            8. Terms and conditions

            At the end of the ordering process, you will be requested to click on "Purchase" to confirm your purchase. The sale of any product through LOEWE's Official online store is subject to these Terms and Conditions of Sale. The offeror is LOEWE S.A. with headquarters at Goya, 4 - 28001 Madrid, Spain. LOEWE may update these Terms and Conditions of Sale at any time.

            9. Legal

            Equality in the workplace: LOEWE supports the French government's index-based initiative to promote gender equality, with a score of 89/100 points.

            Intellectual property: All the material within www.loewe.com is the exclusive property of LOEWE S.A. Applicable legislation: These Terms and Conditions shall be governed by the legislation of Spain. Limitation of liability: LOEWE S.A. does not guarantee that the www.loewe.com web site is free of viruses, worms, Trojans or other types of destructive material.