Shipping and Returns

Free shipping and returns. Delivery timing:


Shipping country Estimated delivery time
Spain (Mainland and Balearic Islands) 1-2 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom. 1-3 business days

Asia, Middle East

Shipping country Estimated delivery time
Bahrain, Brunei, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macau, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE. 1-5 business days

America, Oceania

Shipping country Estimated delivery time
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America. 2-4 business days


Shipping country Estimated delivery time
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa. 2-4 business days

Free Online Returns

We extend our Return policy to 30 DAYS: all orders placed before the 31st December will be eligible to request return within 30 days after the order is confirmed.

All items must be in perfect conditions and include the original packaging. All you have to do is contact our Customer Service and they will assist with the return.

Client Service based in USA

English & Spanish +1 786 224 0412

2pm to 1am (GMT) Monday to Saturday


Client Service based in Europe

English +44 2 074 991 284

8am to 7pm (GMT) Monday to Saturday

Please note that personalised items are not refundable, not exchangeable.

Exchange in Store

You can visit one of our retail stores within 60 days after the date of purchase using the delivery note included in the package.

Exchanges cannot be done at outlets, franchises or department stores.


If the order is a gift, it can be exchanged in our retail stores within 60 days after purchase.

View complete policy.