Shipping and Returns

Free shipping and returns. Delivery timing:


Europe

Shipping country/region Estimated delivery time
Spain (Mainland and Balearic Islands) 1-2 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom. 1-3 business days

Asia, Middle East

Shipping country/region Estimated delivery time
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE. 1-5 business days

America, Oceania

Shipping country/region Estimated delivery time
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America. 2-4 business days

Africa

Shipping country/region Estimated delivery time
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa. 2-4 business days

Free Online Returns

During the gifting season, we extend our returns policy to 30 DAYS. All purchases made before 31 December can be returned within 30 DAYS from when the order was confirmed.

All items must be in perfect conditions and include the original packaging. All you have to do is contact our Customer Service and they will assist with the return.

Client Service based in USA

English & Spanish +1 786 224 0412

2pm to 1am (GMT) Monday to Saturday

 

Client Service based in Europe

English +44 2 074 991 284

8am to 7pm (GMT) Monday to Saturday


Please note that personalised items are not refundable, not exchangeable.

Exchange in Store

You can visit one of our retail stores within 60 days after the date of purchase using the delivery note included in the package.

Exchanges cannot be done at outlets, franchises or department stores.

Gift

If the order is a gift, it can be exchanged in our retail stores within 60 days after purchase.


View complete policy.