Shipping and Returns

Free shipping and returns. Delivery timing:


Shipping country/region Estimated delivery time
Spain (Mainland and Balearic Islands) 1-4 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom. 1-5 business days

Asia, Middle East

Shipping country/region Estimated delivery time
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE. 1-7 business days

America, Oceania

Shipping country/region Estimated delivery time
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America. 2-6 business days


Shipping country/region Estimated delivery time
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa. 2-6 business days

Free Online Returns

If you would like to return an item or items purchased from the LOEWE store, you may do so within fourteen (14) natural days following the date of delivery.

All items must be in perfect conditions and include the original packaging. All you have to do is contact our Customer Service and they will assist with the return.

English +44 2 074 991 284
French +33 (0) 1 56 43 46 20
10am – 7pm (GMT +1) Monday to Saturday

Please note that personalized ítems are not refundable, not exchangeable.

The return period has been extended. All orders placed after March 14th can be returned 14 days after the state of emergency ends.

Exchange in Store

You can visit one of our retail stores within 60 days after the date of purchase using the delivery note included in the package.

Exchanges cannot be done at outlets, franchises or department stores.


If the order is a gift, it can be exchanged in our retail stores within 60 days after purchase.

View complete policy.