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Safety measures for store reopenings
We’re pleased to announce the reopening of our stores and we look forward to seeing you soon. To protect both our customers and staff during this time, we have implemented some reopening procedures during this period of transition.
Every store, for the time being, will be operating on different opening hours.
We are managing the capacity of each store based on local regulations to ensure social distancing can be met throughout, and we have a queue management system in place to reduce wait time.
Make an appointment
You can make an appointment by calling directly to any of our stores.
All our staff are wearing masks, are changing them throughout the day, and are cleaning their hands regularly with hand sanitizer.
Products and space
All RTW products were disinfected upon re-opening this store and are cleaned each time they are tried on. All surfaces in the store are cleaned every two hours.
Hand sanitizer is available for all clients at all times. Please use before engaging with our products. We have closed our customer bathrooms. We clean the fitting room after every use. We prefer contactless payment at this time.
Our online services
As we emerge from the peak of the COVID-19 pandemic, we’re offering a safe and effective online shopping.
Our delivery partners DHL and UPS have adapted their procedures in order to guarantee your safety. Couriers are monitoring the health of their drivers closely, washing their hands, using hand sanitizer regularly and making use of gloves and masks for your safety. Contactless shipping is available, as drivers can sign temporarily on your behalf to avoid unnecessary contact.
Click & collect
We offer the possibility to pick up your loewe.com order in the selected store of your choice rather than have it sent as a delivery. This service is always complimentary. You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store within 15 days after this email is sent to collect your order.
You can request a product reservation in a selected store of your choice, to minimise time and maximise efficiency. You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store within 48 hours from receipt of confirmation email, in order to complete your purchase in store.
LOEWE Stores in Japan
【Operation in Limited Hours】
・LOEWE Okayama Takashimaya（10:30 - 18:00）
・LOEWE Nagoya (11:00 - 18:00）
・LOEWE Fukuoka Iwataya (10:30-19:00)
・LOEWE Nagoya Sakae Mitsukoshi (11:00-19:00)
・ CASA LOEWE Tokyo (11:00 - 18:00）
・LOEWE Omotesando (11:00 - 18:00）
・LOEWE Abeno Harukas Kintetsu
・LOEWE Niigata Isetan (10:00 - 18:00）
・LOEWE Kohrinbo Daiwa
・LOEWE Daimaru Umeda
・LOEWE Daimaru Shinsaibashi (11:00-18:00 Weekday only)
・LOEWE JR Nagoya Takashimaya
・LOEWE Osaka Takashimaya
・LOEWE Kyoto Takashimaya
・LOEWE Hankyu Umeda1F/ 3F
・LOEWE Hankyu Men's Osaka
・LOEWE Kobe-Sanda Premium Outlets
・LOEWE Daimaru Kobe
・LOEWE Seibu Ikebukuro 1F/ 4F
・LOEWE Yokohama Takashimaya
・LOEWE Shinjuku Takashimaya
・LOEWE Dover Street Market Ginza
・LOEWE Marui Imai Sapporo
Opens from May 29th
・LOEWE Ginza SIX
・LOEWE Hankyu Men's Tokyo
・LOEWE Mitsui Outlet Park Kisarazu
・LOEWE Gotemba Premium Outlets
Opens from May 30th
・LOEWE Nihombashi Mitsukoshi
・LOEWE Isetan Shinjuku1F/3F
・LOEWE Isetan Shinjuku Men's
・LOEWE Ginza Mitsukoshi
Opens from June 1st
・LOEWE Shibuya Tokyu
・LOEWE MATSUYA GINZA POP-UP
・LOEWE Shibuya PARCO
・LOEWE Estnation Roppongi Hills
- Above dates and hours are subject to change.
- The store information is located here.
For any questions or inquiries, please contact LOEWE Japan Client Service.
Operating Hours: 10:00-19:00
Initiatives to help tackle COVID-19
To ensure a better future for children in socially vulnerable groups affected by COVID-19, LOEWE will be donating 40 euros to educational projects for every product sold in the Paula’s Ibiza fashion collection between April and August 2020 in LOEWE stores and on loewe.com, starting with an initial donation of 500,000 euros. To achieve this LOEWE is collaborating with Plataforma de Infancia—a Spanish alliance of social organizations that works to protect children and adolescents’ rights—to launch a series of educational programs this summer in Spain aiming to reduce inequality and school dropouts.
At the same time, in order to give effective help to the institutions which are on the frontline in fighting the pandemic, LOEWE is donating 100,000 surgical masks to the Spanish Red Cross. In addition, aware that protection aids are of extreme importance to contain the pandemic, LOEWE is producing non-surgical masks in its Getafe factory. The masks are to be distributed to volunteer workers, LOEWE employees and their families.