LOEWE Privacy Policy

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1. Identity and contact details of the data controller

This privacy policy applies to personal data collected and processed through the website www.loewe.com (the “Site”) by and on behalf of Loewe Australia Pty Ltd. (hereinafter “Loewe”).

Loewe Australia Pty Ltd. is an entity registered in Australia ABN 632 046 498 with registered office located at Suite 2, Level 10, 64 Castlereagh Street, Sydney NSW 2000, Australia.

2. Categories of Personal Data processed, legal basis and purposes of the processing

Depending on the specific services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), the personal data concerning you collected and processed by Loewe may include: your family name, given name, e-mail address, postal address and telephone number, pictures of you (subject to your prior and explicit consent), your past purchases, your purchase preferences and lifestyle interests, hobbies, profession/sector, anniversaries, navigation patterns as well as your connection logs.

In particular, your personal data shall be collected and processed by Loewe in order fulfil the following purposes:

A. To fulfil our legitimate interests, including:

- to manage and optimise the customer relationship with you;
- to anonymize your personal data and make statistics;
- to answer questions, you may send via email or to meet any other requests from your side, including when you request back-in-stock email alerts;
- to ensure the security of your online transactions, to prevent fraud and payment defaults (see our Terms & Conditions for obtaining further information);
- to manage your requests and complaints;
- to improve the operation of the Site by generating statistics, to personalize the interface of the Site based on your preferences, and for the purpose of targeted advertising or promotional material, in accordance with our cookies policy;
- to perform the services provided by Loewe as requested;
- to process your account, profile, orders and/or your payments;
- to manage any other services of Loewe provided to you;
- to comply with Loewe’s legal and regulatory obligations.

B. For the performance of a contract entered with you, including:

- to enable you to create a “Your account“ personal space and thereby purchase our products online;
- to manage any orders that you may place online and the corresponding order deliveries as well as the applicable warranties or any queries raised by you due to the purchase of any of our products, including to manage any requests or queries raised by you in our brick-and-mortar stores in connection to your transactions both via our website or our stores;
- to manage your participation in promotional contests and other Loewe promotional events, as detailed on a case-by-case basis, subject to the relevant specific terms and conditions.

C. For other purposes with your prior and explicit consent, including

- to send you marketing information about Loewe (including information about our products, offers, news and events) based on your client profile: during the creation of your Loewe user account, your subscription to our newsletter or by means of our CRM cards at the stores, we will request your explicit consent to send you personalised communications via email, phone, sms, push notifications, traditional mail. You can withdraw your consent or opt out to any or all of the means of communication mentioned above at any time by contacting Loewe or using the dedicated links included in our communications. Our newsletter / marketing communications will be personalized based on your preferences, including your purchase history information as received from the relevant local LOEWE merchant (e.g. products purchased, date of purchase, etc.), your visits to our stores and the use and/or combination of our Social Media Partners (as defined further below) external databases and tools. This is done in order to manage and improve your experience as a customer and/or to offer more personalized advertising, using the categories of data mentioned above and your consumption preferences. The use and/or combination of our Social Media Partners external databases and tools intended to carry out segmented and customized marketing activities allows us to have a more detailed knowledge about your preferences in order to offer you individualized, customized and accurate advertising according to your specific product interests and your consumption habits. You can obtain further information about the tools used by our Social Media Partners to create a profile based on your preferences and offer you more personalized advertisement through:
- https://support.google.com/adspolicy/answer/143465
- https://support.google.com/google-ads/answer/2453998?hl=en
- https://www.facebook.com/business/learn/facebook-ads-reach-existing-customers
- https://www.facebook.com/business/learn/facebook-ads-pixel

3. Recipients of the Personal Data

Generally, your personal data shall not be transferred or made accessible to any third party. Nevertheless, Loewe may disclose your personal to the following recipients:

• LOEWE S.A.: We will also share information about your online purchases with LOEWE S.A. in Spain, so that LOEWE SA, subject to your consent, can better target you with marketing communications based on your preferences and manage your requests / queries at our stores worldwide in connection to transactions made by you in your local territory/country.

• Service Providers: We may disclose your information to service providers we have retained (as processors) to perform services on our behalf, i.e. marketing agencies. These service providers are contractually restricted from processing or disclosing your personal data except as necessary to perform services on Loewe's behalf or to comply with the applicable legal requirements; and

• Social Media Partners: Subject to your explicit consent, Loewe may disclose your personal data to social media partners like Twitter, Facebook, Google or Amazon to create a profile based on your preferences including the use and/or combination of external sources in order to manage the user's experience and/or to offer you more personalized advertising, using the categories of data mentioned above and your consumption preferences. The use and/or combination of our Social Media Partners external databases and tools intended to carry out segmented and customized marketing activities allows us to have a more detailed knowledge about your preferences in order to offer you individualized, customized and accurate advertising according to your specific product interests and your consumption habits. These social media partners generally operate as independent data controllers and are responsible for their own compliance with the applicable data protection laws. You should refer to their respective privacy notices for more information on how they process personal data. You can obtain further information about the tools used by our Social Media Partners to create a profile based on your preferences in section 2 of the present Privacy Policy.

Finally, Loewe may disclose your personal data to third parties (i.e. auditors, enforcement authorities, etc.) if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defence of Loewe's rights.

4. Disclosure of Personal Data Abroad

The recipients of your personal data may be located abroad, including outside Australia. We have taken steps to ensure an adequate level of protection of your data, including taking reasonable steps to ensure your personal data is held, managed or accessed according to the standards that apply in Australia. These disclosures shall only take place where this is necessary to deal with your requests and provide you with the same level of service in all the stores with which you are in contact.

5. Your rights

In accordance with applicable data protection laws and regulations, you have a right to request access to or rectification of your personal data and other rights as permitted under Australia laws.

You are entitled to withdraw your consent in respect to the delivery of marketing materials and advertisement through electronic means and the creation profile based on your preferences including the use and/or combination of external sources.

These rights may be exercised directly with Loewe by contacting us in the following link, through the following e-mail address: clientservices@hk.loewe.com ; or by sending a letter by regular post to 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France. You may be asked for proof of identity.

Moreover, you may request at any time that we stop sending you information about our offers, news and events by using the hypertext link earmarked for that purpose in each e-mail that we send you. You can also contact us by regular post by writing to 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France.

6. Storage and Retention of your Data

Loewe will not retain your personal for longer than is necessary to fulfil the purposes for which such personal data is processed, or required or allowed by law.

Finally, Loewe has taken all steps required under the applicable laws and regulations to ensure the safety of your personal data. We generally store the personal data that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal data in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the data we hold, and we update these from time to time to address new and emerging security threats.

7. Contact details of the data protection officer (DPO)

Should you have any question about or complaints against the collection and processing of your personal data by Loewe, please contact the data protection officer of Loewe by sending an e-mail to: dataprivacy@loewe.es. We will aim to respond within 30 days. If we have not responded within this time or if you feel that your complaint has not been resolved satisfactorily, you are entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. In such case, we will post the updated version on this Site.

We encourage you to periodically review this Privacy Policy so that you will duly informed about our privacy practices.

9. Specific to Klarna payment method

Customer Data Sharing

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in the following privacy policy links.

• Klarna’s privacy policy (Australia)

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_au/privacy

Cookie policy

Introduction

Loewe Australia Pty Ltd. with registered office located at Suite 2, Level 10, 64 Castlereagh Street, Sydney NSW 2000, Australia and Loewe S.A, with its head office at Goya, 4 - 28001 Madrid, Spain (“We” or “Our”), are the owners and operators of this website. We ask you to carefully read the details of our processes for processing and securing personal data, as well as our privacy and Cookies policies in general. Please click here.

What is a cookie?

A cookie is a small piece of text that websites send to the browser and which is stored on your terminal, which may be a personal computer, mobile phone, tablet, etc. These files are used to remind the website of information on the date and time of the last time the user visited our site, the duration of the visit, the content viewed and other statistics relating to our website. Cookies have a very important role, because they improve the quality of use of our site.

Categories of Personal Data processed, legal basis and purposes of the processing

The data collected by cookies and processed includes the following usage and device-related data:

• The date and time of the last time the user visited our website.

• The content that the user viewed during his first visit to our website.

• The user's login data.

• The default language for the post.

• Device type, operating system and version, browser type and settings, device ID or other individual device identifier and individual device token.

• Your user segment.

• IP address of the device you use for email access.

For the personalization, your personal data will be combined with data already collected regarding your interests.

During the creation of your Loewe user account, your subscription to our newsletter or by means of our CRM cards, we will request your explicit consent to create a profile based on your preferences including the use and/or combination of our Social Media Partners external databases and tools in order to manage and improve your experience as a customer and/or to offer more personalized advertising, using the categories of data mentioned above and your consumption preferences. The use and/or combination of our Social Media Partners external databases and tools intended to carry out segmented and customized marketing activities allows us to have a more detailed knowledge about your preferences in order to offer you individualized, customized and accurate advertising according to your specific product interests and your consumption habits. You can obtain further information about the tools used by our Social Media Partners to create a profile based on your preferences and offer you more personalized advertisement through:

- https://support.google.com/adspolicy/answer/143465

- https://support.google.com/google-ads/answer/2453998?hl=en

- https://www.facebook.com/business/learn/facebook-ads-reach-existing-customers

- https://www.facebook.com/business/learn/facebook-ads-pixel

Providing your personal data is voluntary and not necessary to enter into a contract with us. If you do not provide your personal data, our ability to process your personal data for the purposes selected by you, in particular, to contact you by the means selected by you and personalize marketing communication, will be limited or excluded.

How to manage cookies in the browser

You may reject the use of cookies at any time on the website by using the following tool:

You may set or revoke the consent granted for the use of cookies at any time. To do so, you have the possibility of disabling cookies by (1) modifying the below configuration of your browser as well as managing cookies by (2) means of the configuration panel above.

In addition to the configuration panel, you can also authorize, block or delete the cookies installed on his/her terminal by configuring the options of the browser installed on his/her terminal:

- To configure cookie permissions in Google Chrome

- To configure cookie permissions in the Mozilla Firefox

- To configure cookie permissions in the Internet Explorer

If you decide to block the use of cookies in your browser, some services or features of the website may not be available.

Some browsers allow you to configure specific rules to manage cookies by website, which offers more precise control over privacy.

This means that it is possible to prohibit cookies from all sites except those authorized.

With whom will we share information collected through cookies?

We may share the data obtained through the installation of cookies on the website with the following categories of recipients:

- Loewe local entity. To the extend the information collected through cookies is needed for the provision of services, Loewe SA may share such information with the Loewe local entity.

- Service providers. We have suppliers who collaborate in the management, analysis and continuous improvement of the web.

- Third parties that install cookies on the web. The entities that install their cookies on the Web will use the data collected through their cookies for the purposes indicated above.

Some of the aforementioned service providers are located in other countries. Should the sharing of your personal data entail an international data transfer outside your country of residence, it will only take place subject to the execution of the appropriate data transfer agreement in accordance with the applicable data protection laws and regulations.

To obtain further information about how your personal data will be disclosed to overseas recipients, please contact us by writing to dataprivacy@loewe.es. You also have a right to contact us for more information about the safeguards implemented by Loewe to ensure the adequate protection of your personal information when this is transferred as mentioned above.

Retention of data

The user's personal data collected through the installation of cookies will be kept for 12 months, notwithstanding the storage that may be necessary for the formulation, exercise or defense of possible claims and/or as long as permitted by applicable law. Once the aforementioned period has elapsed, we undertake to cease the processing of all data, as well as to duly block them in the corresponding databases.

When we have no further need of the information, it is deleted from our systems or fully anonymised so that it can no longer be used to identify you.

Rights

The user has the possibility, in the cases and under the conditions established by the applicable regulations, to exercise the rights of access and rectification and other rights as permitted under Australia laws, by means of a signed communication by e-mail to dataprivacy@loewe.es.

In addition to the above rights, the user shall have the right to withdraw the consent given at any time through the procedure described in this Policy, without such withdrawal of consent affecting the lawfulness of the processing prior to the withdrawal of consent. User data derived from cookies may be further processed to the extent permitted by applicable law.

Additionally, the user has the right to file a complaint with the data protection authority.