Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 1-3 business days.

Asia, Middle East

Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 1-5 business days

America, Oceania

Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-4 business days

Africa

Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-4 business days

GIFTING SEASON: complete your purchase before 20th December at 11am GMT to receive your order in time for Christmas.

Please note that any order made after 1pm (GMT +1) on Friday and throughout Saturday and Sunday will bedispatched for delivery on the Monday of the following week. Spanish national holidays, local public holidays in Madrid and bank holidays in the shipping destination country/region can also lead to delays in deliveries.

In order to guarantee security and speed, all orders are shipped using high quality courier services. Once your order has been dispatched, you will receive a tracking number and a direct link by email that will allow you to check the status of your order and follow its progress at the courier´s website.

Deliveries are made between 8am and 7pm and will require a signature to ensure safe and secure delivery of your order.

Please note that we do not ship our Perfumes to the United States or to Channel Islands in United Kingdom

The LOEWE online store operates in the above mentioned countries/regions.

Multiple addresses

We are happy to deliver your goods to a location other than your billing address within these countries or regions:

Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Asia and Middle East: Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE.
America and Oceanía: Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.
Africa: Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.

We also offer the possibility to pick up your loewe.com order in the selected store of your choice. This service is always complimentary.

Check the full list of stores where this service is offered through this link.

You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order.

Collection yourself you need:

Order confirmation email
Government issued photo identification ID

We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.

Representative needs:

Order confirmation email
Purchaser´s government issued photo identification
Representative´s government issued photo identification
Authorization letter signed by the purchaser

Purchaser must inform the authorized person of the time frame of 15 days to collect the order from the moment that the email is sent to inform that the order is ready to collect. Purchaser must make sure the authorized person is aware of all the required documents he will need to bring to be able to collect the order.

If you do not collect your order: Your order will be available in-store for 15 days. If not collected, it will be sent back and your original method of payment will be refunded.

Reservation in store

You can request a product reservation in a selected store of your choice.

Check the full list where this service in offered through this link.

You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 48 hours from the moment the confirmation email is sent to complete your purchase in store.

After this 48 hour time frame, the reservation will expire.

All purchases made in store off products reserve through loewe.com are subject to the store terms and conditions of sale.

Packaging & Gifts

You will receive your LOEWE order in our extraordinary packaging. The items will come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in our signature smokey white gift box, except for those delivered using the Express Delivery service, available in Barcelona city area.

The Leather ready to wear pieces might arrive in a larger box in order to protect the quality of our raw materials.

Gifts

It is possible to include a Gift Message in the package, you can select this option at check out and write yourpersonal message. The is no invoice with price included, only a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.

Insurance

All LOEWE goods remain the property and responsibility of LOEWE until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Customer Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.

Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Customer Service Department, keeping all the LOEWE packaging in good order.

Should you wish to exchange or return your purchase from LOEWE’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns.

Purchase and secure payment

To purchase an item from LOEWE’s online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to...). The final step is the Secure Payment, where you will be able to select from various payment methods.

Loewe.com accepts different forms of payments depending on the country or region of the billing address. Including:

Visa/MasterCard/JCB
American Express (except from the limitations of Amex in certain countries or regions)
Maestro
Paypal
Sofort
Klarna

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.

The payment method Pay in [14] days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In some cases, after pressing the ‘Purchase’ button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your Visa card or MasterCard. This is the 3D Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Customer Service Team.

LOEWE credit coins or credit notes issued by our offline stores cannot be used to purchase articles from our online store.

Once payment has been received and your order has been confirmed, your order will automatically be sent to LOEWE for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through LOEWE’s online store.

You will receive an email with the confirmation and details of your order.

The prices of LOEWE products are shown in Euros, Pounds Sterling and US Dollars, Yens and the different local currencies of each country or region (except in Brunei, Ivory Coast, Croatia, Egypt, Jordan, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa), including taxes. We reserve the right to change the prices of the products on the www.loewe.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.

Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE and its customers. In the event of a dispute between LOEWE and one of its customers about a transaction carried out through the www.loewe.com website, all the data registered by LOEWE S.A will be considered as irrefutable proof of the transaction.

Stock availability

LOEWE cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, LOEWE will contact the customer within 48 hours after purchase to offer a solution.

Select your country or region

To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the top left-hand corner of the www.loewe.com webpage.

Exchanges and returns

You may exchange the items purchased from LOEWE’s online store within sixty (60) days at our offline stores (except for department stores, outlets, wholesalers and franchises) with the delivery note provided with every purchase, the order confirmation email or the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged.

Exchanges will not be accepted in Mainland China or South Korea LOEWE retail stores, unless originally purchased there

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case

Any other product purchased from the LOEWE online store which has been customized or is part of special pre-order collections, is not subject to the Exchanges and Return policy

Dice Charm bought through our online store cannot be returned unless returned as a full Set. Exchange in the store is possible following the terms described above

Returns

If you would like to Return an item or items purchased from the LOEWE online store, you may do so within 14 working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the country or region where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return

During the gifting season, we extend our returns policy to 30 days. All purchases made before 31 December can be returned within 30 days from when the order was confirmed

In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:

The supply of goods manufactured according to customer specifications or which are clearly personalised
The supply of goods whose return is not suitable on health or hygiene grounds

In the case of Books or Stationary, the items must be returned in their original packaging, perfectly sealed and intact

LOEWE will pay for the delivery cost of returning the item(s) to our Central Warehouse. All you have to do is contact our Customer Service and they will assist with the return

By phone:

English +44 2 074 991 284

French +33 (0) 1 56 43 46 20

9:00 – 20:00 (GMT +1) Monday to Saturday

The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories

LOEWE will refund the amount paid (excluding any return delivery costs) to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 14 days

Any product ordered from the LOEWE’s online store which has been customized cannot be returned or refunded

All products purchased from loewe.com can only be returned from the same country/region or territory that it was shipped to, as indicated at the order confirmation stage of purchase

LOEWE will not be responsible or liable if any item(s) you wish to return to LOEWE’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase

LOEWE offline stores do not offer refunds on any product(s) acquired from the LOEWE online store

In the case where a product lacks conformity, the client may make use of the legal guarantee corresponding to the Royal Legislative Decree 1/2007 of November 16, which pertains to the General Law for the Defense of Consumers and Users. LOEWE must proceed, as appropriate, to repair or replace the product, or reduce the price and terminate the contract under the terms provided in the aforementioned Royal Legislative Decree, all procedures which will be free for the consumer and user. LOEWE responds to breaches of conformity that have been raised within two years of delivery. The consumer and user must inform LOEWE of the lack of conformity within two months of becoming aware of it. The legal guarantee of conformity is applicable regardless of any other commercial guarantee offered by LOEWE. These rights are independent and are compatible with the commercial guarantee

The return form can be downloaded here

Care and repair guide

You will find an specific Care Guide by type of product on each product page

To maintain and conserve your LOEWE item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Avoid contact with water, oils, perfumes or cosmetics. If your LOEWE item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature

If you have any questions regarding our products and their upkeep, please visit one of our stores where our staff will be happy to help and give you information regarding LOEWE´s Cleaning Service

LOEWE respects international standards of protection and conservation of the environment in all its products

After-sales service

LOEWE´s Customer Service team will be pleased to assist you with any queries

Consumer goods guarantee

If an article is faulty, LOEWE will, as appropriate, repair, replace, reduce the price or terminate the contract. The procedures will be free of charge for the consumer and user. LOEWE will address non-conformities within a period of 2 years after the date of purchase

Terms and conditions

At the end of the ordering process, you will be requested to click on “Purchase” to confirm your purchase

Once your order has been confirmed, it will be sent to LOEWE for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by Spanish law

Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order

Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE S.A. and its customers

In the event of a dispute between LOEWE S.A. and one of its customers about a transaction carried out on the www.loewe.com website, the data registered by LOEWE S.A. will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to you

The sale of any product through LOEWE’s Official online store is subject to these Terms and Conditions of Sale

The offeror is LOEWE S.A. (henceforth “LOEWE”) with headquarters at Goya, 4 - 28001 Madrid, Spain, included in the Madrid Commercial Register, Volume 335, Folio 194, Page M-6657, and with tax ID number A-28003861

Orders to acquire LOEWE products can only be made by natural persons and companies with no intention of resale

Any resale or distribution of LOEWE products purchased from the www.loewe.com website is strictly forbidden

Customer complaint forms can be obtained by emailing customerservice@loewe.es or are available from the Madrid Flagship store at Calle Goya 4, 28001 Madrid

LOEWE may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Service link. To place an order through LOEWE’s online store you must accept the Terms and Conditions of Sale in force at the time of placing the order

Intellectual property

All the material within the www.loewe.com web site (drawings, designs, illustrations, photographs, sound tracks, written texts, logos, trademarks, etc) is the exclusive property of LOEWE S.A. or any of its subsidiaries(henceforth “LOEWE”). You may not reproduce, distribute, publish, transmit, create works deriving from or based on, modify or sell any of the contained material, either totally or partially, by any means or process (unless otherwise expressly stated in this document)

The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A. is forbidden

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and therest of the intellectual property notifications contained therein

Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information

LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the website. The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A is forbidden

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein

The LOEWE S.A. (‘LOEWE’) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335, Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elements therein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE. Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the web site

Applicable legislation, jurisdiction and controversies

These Terms and Conditions shall be governed by the legislation of Spain

The European Commission offers an online platform to resolve legal disputes, which can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES. LOEWE does not participate, nor is it obligated to participate, in any dispute settlement procedure in the presence of an alternative dispute resolution body as per Law 7/2017, of 2 November, incorporating into the Spanish legal system the 2013/11/EU Directive of the European Parliament and Council, of 21 May 2013, relative to alternative dispute resolution with regard to consumer affairs, and the (EU) Regulation no. 524/2013 of the European Parliament and Council, of 21 May 2013

In the absence of an amicable settlement, the parties shall submit themselves for conflict resolution to the competent courts in the place of residence of the consumer or the place of residence of LOEWE, by choice of the consumer

Both access to the web site and use of its contents are subject to the conditions set out in the Terms and Conditions of use of the LOEWE web site.

Limitation of liability

LOEWE S.A. does not guarantee or state that the www.loewe.com web site is free of viruses, worms, Trojans or other types of destructive material

Cookie policy

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems

They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work

These cookies do not store any personally identifiable information

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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance

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These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites

They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising

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Cookies are small text files that are sent to the user’s device by the web site. Cookies are stored in the device’s hard drive so that the web site can recognize the user and store certain information on him/her so as to allow or improve the service provided

There are different types of cookies. Some are required to browse through the web site, whereas others are used for other purposes, such as guaranteeing internal security, performing system administration tasks and statistical analyses, studying what sections of the web site are most important for the users and providing a customized experience in the web site

The Web Site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. LOEWE does not use cookies to obtain information about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site

Session cookies are temporarily stored in the device and are eliminated when the user closes the browser. If a user registers in the web site, LOEWE may use cookies to collect personal data that allow the user to be identified in subsequent visits and that facilitate access and registration in the Web Site (for instance, storing his/her username and nationality) or browsing through the Web Site. LOEWE also uses cookies for system administration purposes and to customize visits to the Web Site. The Web Site may contain links to other web sites

Cookie Settings

LOEWE has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the Web Site, over the availability of any content and material published in or obtained through those web sites or over their handling of personal data

Therefore, LOEWE expressly excludes any liability resulting from the above

The user shall check the Privacy Policy in third party web sites that are accessed through the Web Site so as to learn about the conditions that apply regarding the handling of personal data, since this Privacy Policy is only applicable in this Web Site in accordance with the above indications

Disabling cookies may limit the user’s capability of using this Web Site and prevent him/her from fully enjoying the features and services provided therein

Access to the site implies the acceptance of LOEWE’s use of cookies for the above-stated purposes

Users will have a clear and accessible way of withdrawing that authorization

Most browsers accept cookies by default, although users can normally change their browser settings to disable this function

You can obtain more information about how to change your cookie configuration by selecting your browser and following the instructions provided

Terminos y Condiciones

1- Contacto

2- Envío

3- Reserva en tienda

4- Empaquetado y Regalo

5- Compra y Pago Seguro

6- Cambios y Devoluciones

7- Guía de Cuidados y Reparaciones

8- Términos y Condiciones

9- Legal & Cookies

Contacto

Por teléfono:

En español +34 91 153 81 81
10am - 6pm (GMT+1) de lunes a sábado

Por email:

customerservice@loewe.es

id="shiping-methods">Envío

Los envíos de las compras realizadas en loewe.com son gratuitos. A excepción del servicio express delivery para compras inferiores a 1.300 €. Tiempos de envío:

Europa

España (Península e Islas Baleares): 1-2 días hábiles

Andorra, Austria, Bélgica, Bulgaria, Croacia, Chipre, República Checa, Dinamarca, Estonia, Finlandia, Francia Metropolitana, Alemania, Grecia, Hungría, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Malta, Mónaco, Noruega, Holanda, Polonia, Portugal, Rumanía, Eslovaquia, Eslovenia, Suiza, Suecia, Turquía, Reino Unido: 1-3 días hábiles

Asia, Oriente Medio

Arabia Saudi, Bahréin, Brunei, Emiratos Árabes Unidos, RAE De Hong Kong, India, Indonesia, Israel, Japón, Jordania, Kuwait, Líbano, RAE De Macao, Malasia, Oman, Filipinas, Qatar, Singapur, Tailandia, Taiwan: 1-5 días hábiles

América, Oceanía

Australia, Canadá, Chile, Colombia, Estados Unidos de América, Méjico, Nueva Zelanda, Puerto Rico: 2-4 días hábiles

África

Egipto, Costa de Marfil, Kenia, Mauricio, Marruecos, Nigeria, Senegal, Sudáfrica: 2-4 días hábiles

No enviamos Perfumes a varios países/regiones, incluído Japón, Estados Unidos de América ni a Channel Islands, en el Reino Unido.

Por favor, tenga en cuenta que los pedidos realizados después de la 1 de la tarde (GMT +1) del viernes y durante el sábado y domingo se prepararán para ser enviados el lunes de la semana siguiente. Las Fiestas Nacionales en España, locales en la Comunidad de Madrid y en los países/regiones de entrega de los productos pueden también causar retrasos en las entregas.

Para garantizar la mayor seguridad y rapidez, todos los Pedidos son enviados a través de mensajerías privadas de primer nivel. Una vez el envío ha sido procesado, usted recibirá un email con la información del número de tracking y un enlace para que pueda realizar seguimiento del mismo a través de la website de la empresa de mensajería correspondiente.

Las entregas se realizan entre las 8.30h y las 19.00h y requieren una firma de quien recepciona el envío, para garantizar la recepción segura de su Pedido.

La Tienda Online de LOEWE está operativa en las regiones y países mencionados arriba.

Varias direcciones

Podemos enviar su Compra a una dirección diferente a la dirección de facturación dentro de los siguientes países ó regiones en los que operamos:

Europa: Andorra, Austria, Bélgica, Bulgaria, Croacia, Chipre, Dinamarca, República Checa, Estonia, España (Península y Baleares), Finlandia, Francia Metropolitana, Alemania, Grecia, Hungría, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Malta, Monaco, Noruega, Holanda, Polonia, Portugal, Rumania, Eslovaquia, Eslovenia, Suecia, Suiza, Turquía, Reino Unido.
Asia y Oriente Medio: Arabia Saudí, Bahréin, Brunei, Emiratos Árabes Unidos, Filipinas, RAE De Hong Kong, India, Indonesia, Israel, Japón, Jordan, Korea del Sur, Kuwait, Líbano, RAE De Macao, Malasia, Méjico, Oman, Qatar, Singapore, Tailandia, Taiwan.
América y Oceanía: Australia, Canadá Chile, Colombia, Nueva Zelanda, Puerto Rico, Estados Unidos de América.
África: Egipto, Costa de Marfil, Kenia, Mauricio, Marruecos, Nigeria, Senegal, Sudáfrica.

Express Delivery

Le ofrecemos la posibilidad de que el Producto adquirido a través de la tienda on-line esté a su disposición en la dirección indicada el mismo día de la compra o el siguiente. Puede ver la lista completa de ciudades donde ofrecemos este servicio a través de este enlace. Este servicio de express delivery llevará asociado un sobrecoste de 20 € por envío, y será gratuito para aquellas compras superiores a 1.300 €

  Recogida en tienda

Para poder disfrutar de la experiencia LOEWE, le ofrecemos la posibilidad de que su compra sea enviada de forma gratuita a una de nuestras tiendas.

Puede ver la lista completa de tiendas donde ofrecemos este servicio a través de esteenlace.

De forma excepcional, le ofrecemos la posibilidad de recoger en tienda el producto adquirido on-line, y que el mismo esté disponible en un plazo inferior a 3 horas desde la compra, este servicio está disponible en la tienda LOEWE de Paseo de Gracia, Barcelona.

A partir de la puesta a disposición del artículo en la tienda seleccionada por Ud., le informaremos inmediatamente por e-mail. Dispone entonces de un plazo de 15 días para retirar el artículo/s en la tienda seleccionada.

En el momento de la retirada del artículo en tienda, Ud. deberá presentar:

E-mail de puesta a disposición del artículo
Documento de identidad en vigor que lleve incorporada una fotografía

En ese momento, se procederá a verificar su identidad, pudiendo efectuarse una copia del documento de identidad, lo que Ud. expresamente autoriza eligiendo el presente modo de entrega. La tienda se reserva igualmente el derecho a verificar la tarjeta de pago utilizada para el pago del pedido. El artículo comprado le será posteriormente entregado debiendo firmar un justificante de entrega.

Tiene igualmente la posibilidad de solicitar a una persona de su elección para acudir a retirar el artículo en su lugar y por su cuenta en las condiciones del presente artículo. Será necesario que la persona autorizada por Ud. lleve consigo:

E-mail de puesta a disposición del artículo
Su propio documento de identidad
Documento de identidad del comprador por cuenta del que viene a retirar el artículo
Una carta firmada por Ud. que autoriza a esta persona a venir a retirar el artículo en su nombre y por su cuenta

La tienda podrá realizar una copia de todos estos documentos con el fin de garantizar su seguridad y de prevenir toda utilización fraudulenta de su identidad y/o de sus medios de pago. Ud. se compromete a informar a la persona autorizada (i) del plazo de 15 días del que dispone para la recogida del artículo en tienda, y (ii) de los documentos necesarios que le serán solicitados para que el artículo pueda ser retirado.

Tras el plazo de 15 días a contar desde el envío al cliente, por parte de LOEWE, del mensaje informando que su artículo ha sido puesto a su disposición para ser retirado en la tienda, la venta será resuelta de pleno derecho. Ud. será entonces reembolsado del precio de su pedido.

  Reserva en tienda

Ud. puede solicitar la reserva de los productos de LOEWE a través de nuestra página web y pagar cuando vaya a recoger dicho producto en la tienda de LOEWE que más le convenga, toda vez que haya recibido la confirmación de disponibilidad por parte de LOEWE.

Podrá solicitar la reserva de hasta un límite máximo de 1 producto por solicitud de reserva y Dispondrá de 72 horas para recoger su reserva a contar desde el email de confirmación de disponibilidad. Una vez transcurrido dicho plazo, los productos reservados se pondrán otra vez a la venta. Solo se podrán reservar los productos que están en stock en tienda. A la compra de los productos reservados mediante la página web le serán de aplicación las condiciones de venta de la tienda de LOEWE.

Puede ver la lista completa de tiendas donde este servicio está disponible a través de este enlace.

  Empaquetado y Regalo

Recibirá su pedido LOEWE en nuestro extraordinario empaquetado. Los artículos vienen protegidos por una lanilla de algodón gris con una etiqueta lateral cosida con el anagrama. Posteriormente son colocados en nuestra caja de regalo de color gris humo, excepto aquellos enviados a través del Envío Express, servicio disponible en el área metropolitana de Barcelona.

Regalos:

En el proceso de compra, tiene la posibilidad de incluir una tarjeta de regalo con un texto de dedicatoria. LOEWE preparará esta tarjeta y la incluirá dentro del paquete. Dentro del paquete no hay ninguna información sobre el precio, sólo se incluye un albarán sin precio, para que pueda enviar su compra directamente como regalo.

Seguro

Todos los artículos LOEWE son propiedad y responsabilidad de LOEWE hasta que el pago es recibido y los productos son enviados a la dirección especificada por el cliente. Los artículos están asegurados contra la pérdida o deterioro accidental durante el envío. En cualquier caso, esta situación debe ser probada por la empresa de mensajería. Si su envío tarda más de 8 días hábiles, por favor póngase en contacto con el Equipo de Atención al Cliente, rogamos notifique este retraso en un plazo menor a 30 días desde la fecha estimada de entrega, para que podamos gestionar la incidencia.

Debe asegurarse de que su compra llega correctamente cuando la reciba. Le invitamos a contactar con nuestro Equipo de Atención al Cliente, para cualquier reclamación. El empaquetado LOEWE ha de guardarse en perfecto estado para solicitar la reclamación.

Si desea cambiar o devolver su compra realizada a través de la Tienda Online de LOEWE, puede hacerlo siguiendo los términos especificados en la sección Cambios y Devoluciones.

  Compra y Pago Seguro

Para adquirir un artículo a través de la Tienda Online de LOEWE, simplemente ha de seleccionar “Añadir a la Bolsa” en la página del producto y después hacer clic en el botón “Comprar” cuando quiera completar su pedido. Será dirigido directamente al área segura de compra, donde podrá escoger una dirección de facturación (donde le enviaremos su factura) y una dirección de envío (que puede ser diferente a la dirección de facturación, por ejemplo: una dirección de trabajo, una empresa, la dirección directa de la persona que desea que reciba el regalo…). En el último paso de Pago Seguro, usted podrá escoger entre varias opciones de pago.

Loewe.com acepta diferentes métodos de pago dependiendo del país de la dirección de facturación. Aceptamos pagos con:

Tarjeta Visa/MasterCard
Tarjeta American Express (a excepción de las limitaciones impuestas en determinados países por American Express)
Maestro
Paypal

En algunos casos, tras hacer clic en el botón final del pago, la página le puede re-direccionar a la web de su banco y pedirle una clave de seguridad extra para el pago con su tarjeta Visa o MasterCard. Este es el 3D Secure, un sistema de seguridad desarrollado por su banco que le pide introducir su clave personal para realizar la compra de forma segura. Esta clave para la compra online con su tarjeta es totalmente personal y ha de facilitársela su banco. Para más información, puede contactar directamente con su banco o con nuestro Equipo de Atención al Cliente.

Las monedas LOEWE o vales regalo de nuestras tiendas retail, no pueden utilizarse como medio de pago en la Tienda Online.

Tras recibir el pago y confirmar su pedido, éste será automáticamente enviado a LOEWE para ser procesado. La confirmación de su pedido presupone la completa aceptación de los Términos y Condiciones de la Venta a través de la Tienda Online de LOEWE.

Recibirá un email con la confirmación y resumen de su compra.

Los precios de los productos LOEWE están señalados en Euros, Dólares estadounidenses, y Libras esterlinas, yenes y las distintas divisas locales de cada país o localización (a excepción de Brunei, Costa de Marfil, Croacia, Egipto, Jordania, Kenia, Mauricio, Nigeria, Omán, Senegal, Sudáfrica) dependiendo del país o localización desde la cual se acceda a la página web de LOEWE. Los precios de los productos LOEWE incluyen tasas e impuestos. LOEWE se reserva el derecho de cambiar, en cualquier momento y sin previo aviso, los precios en la página web www.loewe.com. No obstante, los precios que figuren en el momento en que el consumidor ha efectuado la compra serán los que se consideren válidos.

Todos los datos registrados en www.loewe.com sirven como prueba de las transacciones realizadas entre LOEWE y sus clientes. En desacuerdo entre las partes sobre una transacción realizada en la página web www.loewe.com, todos los datos registrados por LOEWE S.A. serán considerados prueba irrefutable de la transacción.

Disponibilidad de Stock

LOEWE no puede garantizar la disponibilidad de stock en todo momento. En caso de falta de stock, LOEWE se pondrá en contacto con el cliente en un plazo máximo de 48 horas hábiles desde la compra para proponer una solución.

LOEWE se reserva el derecho de cambiar, en cualquier momento y sin previo aviso, los productos presentados en www.loewe.com.

Selección de País / Región

Para asegurar la correcta visualización de divisas, medios de pago, precio y condiciones de envío en su región, seleccione su país ó región en el desplegable que aparece en el menú superior izquierdo de la página web www.loewe.com.

  Cambios y Devoluciones

Puede cambiar los artículos adquiridos a través de la Tienda Online de LOEWE en un plazo de sesenta (60) días en cualquier tienda de nuestra red (excepto en outlets, centros comerciales, franquicias y wholesales) con el Albarán de entrega que acompaña todos los pedidos ó, con el email de confirmación de pedido ó ó con la factura oficial de su compra online. Para que pueda efectuarse el cambio el(los) artículo(s) debe(n) estar en perfectas condiciones y con el empaquetado original y los accesorios.

Los cambios no serán aceptados en tiendas LOEWE de China Continental o Corea del Sur, a menos que el artículo fuera comprado originalmente allí en una de nuestras tiendas físicas.

Cuando se trate de perfumes, los artículos han de llegar perfectamente empaquetados e intactos de manera que se garantice la correcta higiene del producto. Asimismo se podrá tener en consideración la posible depreciación del producto.

Los Productos comprados a través de la Tienda Online de LOEWE que hayan sido personalizados o sean parte de una pre-reserva especial, no admiten ni Cambios ni Devoluciones en ningún supuesto.

Los Charm Dados comprados a través de la tienda online sólo podrán devolverse si se incluye el set completo. El cambio si es posible en tienda siguiendo las indicaciones descritas arriba.

Devoluciones

Si desea devolver un artículo(s) a través de la Tienda Online de LOEWE, puede hacerlo en los catorce (14) días naturales siguientes a la recepción de su compra. El reintegro del importe abonado se efectuará en un plazo máximo de catorce (14) días naturales a contar desde la fecha en que LOEWE haya sido informado de la decisión de desistimiento.

De conformidad con la normativa legal del derecho de desistimiento, no será aplicable a los pedidos relativos a:

El suministro de bienes confeccionados conforme a las especificaciones del cliente o claramente personalizados.
El suministro de bienes que no sean aptos para ser devueltos por razones de protección de la salud o de higiene.

En caso de libros y artículos de papelería, los artículos deben devolverse en su embalaje original, perfectamente sellados e intactos.

Los Productos comprados a través de la Tienda Online de LOEWE que hayan sido personalizados o sean parte de una pre-reserva especial, no admiten ni Cambios ni Devoluciones en ningún supuesto.

LOEWE se hace cargo del coste del envío del producto(s) que desea devolver al Almacén Central, solo tiene que ponerse en contacto con nuestro servicio de Atención al Cliente y le enviaremos la documentación necesaria para enviar su devolución. Puede contactar:

Por teléfono:

En español +34 91 153 81 81

10am - 9pm (GMT+1) de lunes a viernes

10am - 7pm (GMT+1) sábado

El artículo(s) ha de estar

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