Question 1

How do I make a purchase on loewe.com?

Accepted Answer

To purchase an item from LOEWE's online store, simply select "ADD TO BASKET" on the product page, and then click on "CHECKOUT" to finalise your purchase. You will be directed to our secure checkout area where you can choose a delivery address and, if different, a billing address. The final step is the Secure Payment, where you will be able to select from various payment methods.

Question 2

Can I purchase as a guest without creating an account?

Accepted Answer

In most cases you can shop as a guest, without creating an online account. During checkout, you will have the opportunity to create an account.

Question 3

Which payment methods can I use?

Accepted Answer

Loewe.com accepts different forms of payment, depending on the country or region of the billing address, including: Credit/debit cards: Visa, Mastercard, American Express (with some regional exceptions), Maestro, Discover and UnionPay. Alternative payment methods: PayPal, Apple Pay, Klarna and Alipay. To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the bottom left-hand corner of the  www.loewe.com webpage.

Question 4

When will my credit/debit card be charged?

Accepted Answer

As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. An immediate capture of the funds will follow.

Question 5

Is my payment secure?

Accepted Answer

For payments made through  www.loewe.com, online checks will be made directly with the relevant financial institutions. To ensure the security of transactions, LOEWE carries out processing for the purposes of risk assessment and fraud prevention on the internet. In addition, to guarantee the security of the transactions, we carry out controls requesting additional information. We reserve the right to cancel transactions if necessary, and any order, if the requested information is not provided accordingly.

Question 6

How can I request my invoice?

Accepted Answer

To receive your invoice, please contact our Client Services team.

Question 7

Can I amend my address or shipping method after placing an order?

Accepted Answer

For security reasons, it is not possible to change the delivery or billing address, or the shipping method once an order has been placed.

Question 8

Can I cancel an order after payment?

Accepted Answer

According to our terms and conditions, once an order has been placed, we are unable to change or cancel it.

Question 9

How do I know my LOEWE ready-to-wear size?

Accepted Answer

LOEWE women's clothing is labelled with French sizes (FR). LOEWE men's clothing is labelled with Italian sizes (IT). Please refer to the Size Guide (under the size table) available on the product page, to find the equivalent size for your country or region.

Question 10

How do I know my LOEWE shoes size?

Accepted Answer

LOEWE shoes are labelled with European sizes (EU). Please refer to the Size Guide (under the size table) on the product page, to find the equivalent size for your country or region.

Question 11

How do I know my LOEWE x On product size?

Accepted Answer

LOEWE x On shoes are labelled with European sizing. Please refer to the Size Guide (under the size table) on the product page, to find the equivalent size for your country or region. Please note that LOEWE x On sizing differs to the main LOEWE collections.

Question 12

How do I know my LOEWE ring or bracelet size?

Accepted Answer

To find your ring size, measure the inside diameter of a ring that fits you well, and refer to the Size Guide (under the size table) on the product page. To find your bracelet size, refer to the Size Guide (under the size table) on the product page.

Question 13

How do I know my LOEWE belt size?

Accepted Answer

LOEWE belts use European sizing (EU). Please refer to the Size Guide (under the size table) on the product page. The length in centimeters is measured from the buckle to the middle hole. Please note, additional holes are spaced at 2.5cm intervals to allow for a closer or looser fit.

LOEWE USA Official Website

Frequently asked questions