General Information

At the end of the ordering process, you will be requested to click on “Payment”, which will confirm your purchase. Once your order has been confirmed, it will be sent to Loewe for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by Spanish law. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.

Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE HERMANOS and its customers.

In the event of a dispute between LOEWE HERMANOS and one of its customers about a transaction carried out on the www.loewe.com website, the data registered by LOEWE S.A will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products delivered are passed on to you.

The sale of any product through Loewe’s Official Online Store, (Spain, Germany, Austria, Belgium, Cyprus, Finland, United Kingdom, France, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Slovakia and Portugal) is subject to these Terms and Conditions and Customer Services. The offeror is LOEWE HERMANOS, S.A. (hereafter “LOEWE HERMANOS”) which is a subsidiary of LOEWE, S.A., with registered office at Goya, 4 - 28001 Madrid, Spain, registered in the Commercial Register of Madrid in Volume 3288, Folio 56, Page M-55844, and with NIF (ID number used for tax purposes) A-28058055.

Orders can only be made by individual purchasers and companies to acquire LOEWE products with no intention of resale. Any resale or distribution of LOEWE products acquired from the www.loewe.com website is strictly forbidden.

LOEWE HERMANOS may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Services link. To place an order through Loewe’s Online Boutique you must accept the Terms and Conditions of Sale in force at the time of placing the order.

Security and Personal Data

When you create an account with www.loewe.com or you sign up for our Newsletter, your personal details will be included in a file for which LOEWE S.A. is responsible with the address in Madrid of C/Goya 4, C.P.28001, CIF A-28003861, in order to send you marketing and advertising information on our products, services, promotions, events etc. You can exercise your right to access, cancel, modify or object to by sending an email to customercare_europe@loewe.es or by letter by ordinary post to the postal address mentioned above. When you register with our webpage, you (i) agree to the processing of your data, [as well as their transmission to other companies of the Loewe Group, including Perfumes Loewe, CIF A-79287124, whose activity is wholesale trading in perfumes and cosmetics, and Loewe Hermanos, S.A., CIF A-28058055, whose activity is the retailing and wholesale trading of leather and leather goods, jewellery, accessories and fashion, in order that we can send you sales and advertising material on our products, services, promotions, events.], and (ii) explicitly authorise Loewe, S.A. [and the other companies of the Loewe group, including the companies mentioned in the previous paragraph,] to send you advertising and promotional material by email and/or by any other means of electronic communication.

Limitation of Liability

LOEWE, S.A. will not be liable to you or any third party for any indirect, incidental special or consequential damages, including, among others, loss of profits or other intangible losses, arising out of, or in connection with your use or inability to use the www.loewe.com website, even if LOEWE, S.A. has been advised of the possibility of such damages.

LOEWE, S.A. does not guarantee or represent that:

  • - the www.loewe.com website is free from viruses, worms, Trojan horses or other destructive material;
  • - the information contained on the www.loewe.com website is accurate, complete or up-to-date.

The www.loewe.com website may contain inaccuracies or other errors, and LOEWE, S.A. does not guarantee that any such defects will be corrected.

LOEWE, S.A. disclaims all warranties of any kind, whether express or implied, including, without limitation, the implied warranties of compliance appropriation of the www.loewe.com website or of its contents intended to an usual use or a specific use, of its quality or lack of infringement to ordinary statement from them.

Governing law and jurisdiction

These Terms and Conditions of Use shall be governed by and construed in accordance with Spanish law. This document hereby excludes the application of the UN Convention on the International Sale of Goods The language of these Terms and Conditions of Use is Spanish and English. In the event of a dispute, the Spanish courts shall have exclusive jurisdiction and you hereby agree to submit to the exclusive jurisdiction of such court. LOEWE, S.A. shall be entitled to seek and obtain injunctive or other equitable relief to protect its rights hereunder.

Intellectual Property

All material included on the www.loewe.com website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks...) are the exclusive property of LOEWE S.A. or any of its subsidiaries. You cannot reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create works deriving from or based on, modify or sell any such material contained therein.

The “LOEWE” trademark, the four L’s logo, and all other brands and logos related to LOEWE, whether or not registered, displayed on the www.loewe.com website, as well as the domain name LOEWE.com, are and will remain the exclusive property of LOEWE, S.A. Any reproduction, distribution, transmission, modification or use of these registered trademarks for any purpose without prior express written agreement from LOEWE, S.A. is prohibited.

You may not remove any copyright, trademark or other proprietary notice contained in the www.loewe.com website, or any content contained therein. You may make copies of the web pages published on the www.loewe.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.