1- Contact
2-
Shipping
methods
3-
Reservation
in store
4-
Packaging &
Gifts
5-
Purchase and secure payment
6-
Exchanges
and returns
7-
Care and
repair guide
8- Terms
and
conditions
9- Legal &
Cookies
Contact
Should you need any assistance, please get in touch.
Call us:
English +44 2 074 991 284
Spanish +34 91 153 81 81
French +33 (0) 1 56 43 46 20
10am – 7pm (GMT +1) Monday to Saturday
Email us:
customerservice@loewe.com
Shipping methods
Deliveries are free of cost. Estimated delivery time by country/region:
Europe
Spain (Mainland and Balearic Islands): 2-4 business days.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,
Estonia, Finland, Metropolitan
France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco,
Netherlands,
Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 2-5 business
days.
Asia, Middle East
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait,
Lebanon, Macao SAR,
Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan Region, Thailand, UAE: 2-7
business days
America, Oceania
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United
States of America: 2-6 business
days
Africa
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-6
business days
Collect in store
We also offer the possibility to pick up your loewe.com order in the selected
store of your choice. This
service is always complimentary.
Check the full list of stores where this service is offered through this link.
You will receive an email confirmation when your order is ready to be collected
from the store. Please visit
the selected store in within 15 days after this email is sent to collect your order.
Collection yourself you need:
- Order confirmation email
- Government issued photo identification ID
We will verify your identity for security reasons, we could also make a copy of
these documents. The store
reserves the right to verify the Card or method of payment used to place the order. At collection, you
will
be asked to sign a collection receipt.
Representative needs:
- Order confirmation email
- Purchaser´s government issued photo identification
- Representative´s government issued photo identification
- Authorization letter signed by the purchaser
We will verify your identity for security reasons, we could also make a copy of
these documents. The store reserves the right to verify the Card or method of payment used to place the
order. At collection, you
will be asked to sign a collection receipt.
Purchaser must inform the authorized person of the time frame of 15 days to
collect the order from the moment that the email is sent to inform that the order is ready to collect.
Purchaser must make sure the
authorized person is aware of all the required documents he will need to bring to be able to collect the
order.
If you do not collect your order: Your order will be available in-store for 15
days. If not collected, it will be sent back and your original method of payment will be refunded.
Reservation in store
You can request a product reservation in a selected store of your choice.
Check the full list where this service in offered through this link.
You will receive an email confirmation when your order is ready to be collected
from the store. Please
visit the selected store in within 48 hours from the moment the confirmation email is sent to complete
your purchase in store.
After this 48 hour time frame, the reservation will expire.
All purchases made in store off products reserve through loewe.com are subject to the store terms and
conditions of sale.
Packaging & Gifts
You will receive your LOEWE order in our extraordinary packaging. The items will
come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in
our signature smokey white gift box, except for those delivered using the Express Delivery service,
available in Barcelona city area.
The Leather ready to wear pieces might arrive in a larger box in order to protect
the quality of our raw materials.
Gifts
It is possible to include a Gift Message in the package, you can select this
option at check out and write yourpersonal message. The is no invoice with price included, only a
delivery note in which the price is omitted will be included in the parcel, so that you can send your
purchase as a gift directly.
Insurance
All LOEWE goods remain the property and responsibility of LOEWE until delivered to
the specified delivery address and payment has been received in full. Items are insured against loss and
accidental damage during delivery. In any case, this issue will need to be validated by the courier
company. If, for any reason, your purchase is not delivered within eight (8) working days, please
contact our Customer Service Department. Please notify us of this delay within 30 days from the
estimated delivery date, so that we can deal with the incidence.
Please check your purchase upon receipt and notify the courier. If, for any
reason, you wish to make a claim, you must contact our Customer Service Department, keeping all the
LOEWE packaging in good order.
Should you wish to exchange or return your purchase from LOEWE’s online store, you
may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns.
Purchase and secure payment
To purchase an item from LOEWE’s online store, simply select “Add to Shopping Bag”
on the product page,
and then click on the “Purchase” button to finalize your purchase. You will then be directed to our
secure
checkout area where you can choose a billing address (where we will send your invoice) and a delivery
address (which may be different to the billing address, for example: a work address, a company, the
address
of the person you wish to send a gift to...). The final step is the Secure Payment, where you will be
able
to select from various payment methods.
Loewe.com accepts different forms of payments depending on the country or region
of the billing address.
Including:
- Visa/MasterCard/JCB
- American Express (except from the limitations of Amex in certain countries or regions)
- Maestro
- Paypal
- Sofort
- Klarna
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden,
we offer you the
following payment methods. Payment is to be made to Klarna.
- Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability
date of the service. You can find the complete terms and conditions for the markets where this
payment method is available here: Germany, Sweden, Norway, Denmark, Finland, Austria and the
Netherlands.
The payment method Pay in [14] days is only available in case of a positive credit
assessment. For this purpose, during the order process and handling of your purchase, we forward your
data for an address and credit check to Klarna. We can only offer you the payment methods available
based on the result of the credit check. General information about Klarna and the user terms per country
can be found on klarna.com.
Your personal data is handled in accordance with applicable data protection law
and in accordance with the information in Klarnas privacy statement.
In some cases, after pressing the ‘Purchase’ button, you may be directed to your
bank’s webpage where you will be asked for an extra security password for payment with your Visa card or
MasterCard. This is the 3D Secure Code, a security system which has been developed by your bank and
which will ask you for your password to ensure your payment is secure. This password for online shopping
with your card is personal to you and should be given to you by your bank. For further information,
please contact your bank directly or our Customer Service Team.
LOEWE credit coins or credit notes issued by our offline stores cannot be used to
purchase articles from our online store.
Once payment has been received and your order has been confirmed, your order will
automatically be sent to LOEWE for processing. Confirmation of your order means your acceptance of the
whole Terms and Conditions of Sale through LOEWE’s online store.
You will receive an email with the confirmation and details of your order.
The prices of LOEWE products are shown in Euros, Pounds Sterling and US Dollars,
Yens and the different local currencies of each country or region (except in Brunei, Ivory Coast,
Croatia, Egypt, Jordan, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa), including taxes. We
reserve the right to change the prices of the products on the www.loewe.com website at any time and
without prior notice. However, the prices that appear when the consumer makes a purchase will be
considered valid.
Any data registered by the www.loewe.com website will serve as proof of the
transactions carried out between LOEWE and its customers. In the event of a dispute between LOEWE and
one of its customers about a transaction carried out through the www.loewe.com website, all the data
registered by LOEWE S.A will be considered as irrefutable proof of the transaction.
Stock availability
LOEWE cannot be liable if stock is unavailable at any given time. In the case of
an issue with ordered stock, LOEWE will contact the customer within 48 hours after purchase to offer a
solution.
Select your country or region
To ensure that the correct currency, payment methods and shipping conditions for
your area are displayed, please select your country or region from the drop-down menu on the top
left-hand corner of the www.loewe.com webpage.
Exchanges and returns
You may exchange the items purchased from LOEWE’s online store within thirty (30)
days at our offline stores (except for department stores, outlets, wholesalers and franchises) with the
delivery note provided with every purchase, the order confirmation email or the official invoice of your
online purchase. The item(s) must be in their original condition and with their original packaging and
their corresponding accessories in order to be exchanged.
Exchanges will not be accepted in Mainland China or South Korea LOEWE retail
stores, unless originally purchased there
In the case of perfumes, the items must be returned in their original packaging,
perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could
also be considered in this case
Any other product purchased from the LOEWE online store which has been customized
or is part of special pre-order collections, is not subject to the Exchanges and Return policy
Dice Charm bought through our online store cannot be returned unless returned as a
full Set. Exchange in the store is possible following the terms described above
Returns
If you would like to Return an item or items purchased from the LOEWE online store, you may do so within 14 working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return.
If you would like to Return an item or items purchased from the LOEWE online
store, you may do so within 14 working days following the date of delivery. Working days to exercise
your right of withdrawal will be counted stated in the applicable legislation of the country or region
where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum
period of fifteen (15) days of receiving and approving the Return
In accordance with applicable regulations, your legal right to withdrawal will not
be applicable to orders for:
- The supply of goods manufactured according to customer specifications or which are clearly
personalised
- The supply of goods whose return is not suitable on health or hygiene grounds
In the case of perfumes, the items must be returned in their original
packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions.
Depreciation could also be considered in this case
In the case of Books or Stationary, the items must be returned in their
original packaging, perfectly sealed and intact
LOEWE will pay for the delivery cost of returning the item(s) to our Central
Warehouse. All you have to do is contact our Customer Service and they will assist with the return
By phone:
English +44 2 074 991 284
French +33 (0) 1 56 43 46 20
9:00 – 20:00 (GMT +1) Monday to Saturday
The article(s) must be in perfect condition, and returned in its/their original
packaging, along
with all the accessories
LOEWE will refund the amount paid (excluding any return delivery costs) to the
card with which you made the payment. Only the original purchaser of the product(s) can request a return
as the refund will be directly made to the card with which the payment was made. This process might take
up to 14 days
Any product ordered from the LOEWE’s online store which has been customized
cannot be returned or refunded
All products purchased from loewe.com can only be returned from the same
country/region or territory that it was shipped to, as indicated at the order confirmation stage of
purchase
LOEWE will not be responsible or liable if any item(s) you wish to return to
LOEWE’s online store is lost, misdirected or delivered late. The customer must bear the risks of
shipping their purchase
LOEWE offline stores do not offer refunds on any product(s) acquired from the
LOEWE online store
In the case where a product lacks conformity, the client may make use of the
legal guarantee corresponding to the Royal Legislative Decree 1/2007 of November 16, which pertains to
the General Law for the Defense of Consumers and Users. LOEWE must proceed, as appropriate, to repair or
replace the product, or reduce the price and terminate the contract under the terms provided in the
aforementioned Royal Legislative Decree, all procedures which will be free for the consumer and user.
LOEWE responds to breaches of conformity that have been raised within two years of delivery. The
consumer and user must inform LOEWE of the lack of conformity within two months of becoming aware of it.
The legal guarantee of conformity is applicable regardless of any other commercial guarantee offered by
LOEWE. These rights are independent and are compatible with the commercial guarantee
The return form can be downloaded here
Care and repair guide
You will find an specific Care Guide by type of product on each product page
To maintain and conserve your LOEWE item in its best condition, avoid
prolonged and direct exposure to sources of light and heat. We recommend storing the product in its
original packaging. Avoid contact with water, oils, perfumes or cosmetics. If your LOEWE item gets wet,
remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature
If you have any questions regarding our products and their upkeep, please
visit one of our stores where our staff will be happy to help and give you information regarding LOEWE´s
Cleaning Service
LOEWE respects international standards of protection and conservation of the
environment in all its products
After-sales service
LOEWE´s Customer Service team will be pleased to assist you with any queries
Consumer goods guarantee
If an article is faulty, LOEWE will, as appropriate, repair, replace, reduce the
price or terminate the contract. The procedures will be free of charge for the consumer and user. LOEWE
will address non-conformities within a period of 2 years after the date of purchase
Terms and conditions
At the end of the ordering process, you will be requested to click on “Purchase”
to confirm your
purchase
Once
your order has been confirmed, it will be sent to LOEWE for processing. Your order cannot be
modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions
set out by Spanish
law
Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You
will be sent an email with the details of your order
Any data registered by the www.loewe.com website will serve as proof of the
transactions carried out between LOEWE S.A. and its customers
In the event of a dispute between LOEWE S.A. and one of its customers about a
transaction carried out on the www.loewe.com website, the data registered by LOEWE S.A. will be
considered as irrefutable proof of the transaction contained therein. On the effective date of delivery,
the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to
you
The sale of any product through LOEWE’s Official online store is subject to
these Terms and Conditions of Sale
The offeror is LOEWE S.A. (henceforth “LOEWE”) with headquarters at Goya, 4 -
28001 Madrid, Spain, included in the Madrid Commercial Register, Volume 335, Folio 194, Page M-6657, and
with tax ID number A-28003861
Orders to acquire LOEWE products can only be made by natural persons and
companies with no intention of resale
Any resale or distribution of LOEWE products purchased from the www.loewe.com
website is strictly forbidden
Customer complaint forms can be obtained by emailing customerservice@loewe.com
or are available from the Madrid Flagship store at Calle Goya 4, 28001 Madrid
LOEWE may update these Terms and Conditions of Sale at any time. You may
consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the
Customer Service link. To place an order through LOEWE’s online store you must accept the Terms and
Conditions of Sale in force at the time of placing the order
Intellectual property
All the material within the www.loewe.com web site (drawings, designs,
illustrations, photographs, sound tracks, written texts, logos, trademarks, etc) is the exclusive
property of LOEWE S.A. or any of its subsidiaries(henceforth “LOEWE”). You may not reproduce,
distribute, publish, transmit, create works deriving from or based on, modify or sell any of the
contained material, either totally or partially, by any means or process (unless otherwise expressly
stated in this document)
The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and
logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site,
as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any
reproduction, distribution, transmittal, modification or use of these trademarks without the prior
written consent from LOEWE S.A. is forbidden
You may not eliminate any reference to copyrights, trademarks or any other
indication regarding intellectual property rights contained in the www.loewe.com web site, or any other
content included therein. You may create copies of the web pages published in the www.loewe.com web site
for private and personal use and not for profit or commercial use, as long as any copies of said web
pages retain all copyright or proprietary notifications and therest of the intellectual property
notifications contained therein
The LOEWE S.A. (‘LOEWE’) web site, with headquarters in Madrid, Calle Goya 4,
28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335,
Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property
protection. The web site, as well as all the elementstherein, is the exclusive property of LOEWE.
Reproduction or representation, either totally or partially, of the web site or of any of the elements
therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in
the LOEWE web site are the exclusive property of LOEWE
Any unauthorized reproduction or use of these trademarks or domain names,
regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to
ensure the information obtained in the web site is accurate. However, we make no guarantee about the
accuracy, integrity and updating of said information
LOEWE provides no warranty, either express or implied, regarding all or part of
its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage,
regardless of its nature, resulting from your use of the website. The ‘LOEWE’ trademark, the logo of the
four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are
displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the
exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of
these trademarks without the prior written consent from LOEWE S.A is forbidden
You may not eliminate any reference to copyrights, trademarks or any other
indication regarding intellectual property rights contained in the www.loewe.com web site, or any other
content included therein. You may create copies of the web pages published in the www.loewe.com web site
for private and personal use and not for profit or commercial use, as long as any copies of said web
pages retain all copyright or proprietary notifications and the rest of the intellectual property
notifications contained therein
The LOEWE S.A. (‘LOEWE’) web site, with headquarters in Madrid, Calle Goya 4,
28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335,
Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property
protection. The web site, as well as all the elements therein, is the exclusive property of LOEWE.
Reproduction or representation, either totally or partially, of the web site or of any of the elements
therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in
the LOEWE web site are the exclusive property of LOEWE. Any unauthorized reproduction or use of these
trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied
all reasonable means to ensure the information obtained in the web site is accurate. However, we
make no guarantee about the accuracy, integrity and updating of said information. LOEWE provides no
warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable
under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your
use of the web site
Applicable legislation, jurisdiction and controversies
These Terms and Conditions shall be governed by the legislation of Spain
The European Commission offers an online platform to resolve legal disputes,
which can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.
LOEWE does not participate, nor is it obligated to participate, in any dispute settlement procedure in
the presence of an alternative dispute resolution body as per Law 7/2017, of 2 November, incorporating
into the Spanish legal system the 2013/11/EU Directive of the European Parliament and Council, of 21 May
2013, relative to alternative dispute resolution with regard to consumer affairs, and the (EU)
Regulation no. 524/2013 of the European Parliament and Council, of 21 May 2013
In the absence of an amicable settlement, the parties shall submit themselves
for conflict resolution to the competent courts in the place of residence of the consumer or the place
of residence of LOEWE, by choice of the consumer
Both access to the web site and use of its contents are subject to the
conditions set out in the Terms and Conditions of use of the LOEWE web site.
Limitation of liability
LOEWE S.A. does not guarantee or state that the www.loewe.com web site is free of
viruses, worms, Trojans or other types of destructive material
Cookie policy
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off
in our systems
They are usually only set in response to actions made by you which amount to a
request for services, such as setting your privacy preferences, logging in or filling in forms
You can set your browser to block or alert you about these cookies, but some
parts of the site will not then work
These cookies do not store any personally identifiable information
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These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the most and least popular and
see how visitors move around the site
All information these cookies collect is aggregated and therefore anonymous.
If you do not allow these cookies we will not know when you have visited our site, and will not be able
to monitor its performance
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These cookies may be set through our site by our advertising partners. They
may be used by those companies to build a profile of your interests and show you relevant adverts on
other sites
They do not store directly personal information, but are based on uniquely
identifying your browser and internet device. If you do not allow these cookies, you will experience
less targeted advertising
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Cookies are small text files that are sent to the user’s device by the web
site. Cookies are stored in the device’s hard drive so that the web site can recognize the user
and store certain information on him/her so as to allow or improve the service provided
There are different types of cookies. Some are required to browse through
the web site, whereas others are used for other purposes, such as guaranteeing internal
security, performing system administration tasks and statistical analyses, studying what
sections of the web site are most important for the users and providing a customized
experience in the web site
The Web Site uses cookies that do not run any program or load viruses on
your device, so they cannot control it in any way. LOEWE does not use cookies to obtain
information about the device, to store information or to track the activities that are
performed. This refers to both your device and to any other device used to access the Web Site
Session cookies are temporarily stored in the device and are eliminated
when the user closes the browser. If a user registers in the web site, LOEWE may use cookies to
collect personal data that allow the user to be identified in subsequent visits and that
facilitate access and registration in the Web Site (for instance, storing his/her username and
nationality) or browsing through the Web Site. LOEWE also uses cookies for system administration
purposes and to customize visits to the Web Site. The Web Site may contain links to other web
sites
Cookie Settings
LOEWE has no access to or control over the cookies and other tracking
technologies that are used in third party web sites that may be accessed through the Web Site,
over the availability of any content and material published in or obtained through those web
sites or over their handling of personal data
Therefore, LOEWE expressly excludes any liability resulting from the above
The user shall check the Privacy Policy in third party web sites that are
accessed through the Web Site so as to learn about the conditions that apply regarding the
handling of personal data, since this Privacy Policy is only applicable in this Web Site in
accordance with the above indications
Disabling cookies may limit the user’s capability of using this Web Site
and prevent him/her from fully enjoying the features and services provided therein
Access to the site implies the acceptance of LOEWE’s use of cookies for
the above-stated purposes
Users
will have a clear and accessible way of withdrawing that authorization
Most browsers accept cookies by default, although users can normally
change their browser settings to disable this function
You can obtain more information about how to change your cookie
configuration by selecting your browser and following the instructions provided
